Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Covina Volkswagen

Covina, CA

Overview
Reviews
4.6
668 Reviews
Call Dealership (626) 967-6325
View Awards

528 S Citrus Ave

Covina, CA

91723

Directions

By Type

Showing 668 reviews

May 23, 2025

Car wash is bad and they need more service advisors Parts take too long to arrive. More

by JCARRANZA1127
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
May 28, 2025 -

Covina Volkswagen responded

Thank you for taking the time to share your feedback. While we aim to provide five-star service every time, we understand that your visit did not meet those standards. Your concerns are important to us and we’re actively working to address these issues to improve our service. If there’s anything more you’d like to discuss or if we can assist you further, please don’t hesitate to give us a call.

May 22, 2025

Waited for my car and the service was fast and they did what needed to be done More

by DANIEL.LATTUCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
Report | Print
May 23, 2025 -

Covina Volkswagen responded

Thank you for your feedback on Covina Volkswagen's service speed. We're glad to hear your visit was efficient. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

May 14, 2025

The experience was great. The staff was absolutely amazing! I truly appreciate all they did you accommodate myself and my father. More

by rfmanier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Swan, Nouri Eldick
Report | Print
May 16, 2025 -

Covina Volkswagen responded

We're grateful for your kind words! At Covina Volkswagen, ensuring a delightful experience for our customers is our priority. We appreciate your recognition of our team's efforts. Please come back anytime!

May 13, 2025

Covina Vw always did me right luv the Beetles that I bought I always Happy 🖤 More

by TRACEYLUVSBLK1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alin Navidi, Kevin Muniz, Ali Khasdaei, Nouri Eldick, Laura Mahecha, Roger Ayala
Report | Print
May 14, 2025 -

Covina Volkswagen responded

We're so happy to hear that you've had a positive experience with your Beetle from Covina Volkswagen, Tracey. Your continued happiness means everything to us. Please come back anytime!

May 09, 2025

Good customer service and a great parts and service department have been with them for almost 7 years More

by guillermoreza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Mahecha, Roger Ayala, Carlos Duarte
Report | Print
May 10, 2025 -

Covina Volkswagen responded

Thank you for your loyalty and support, Guillermo. At Covina Volkswagen, we're always ready to provide excellent service. Looking forward to many more years of serving you.

May 09, 2025

Hidden additions to vehicles and pricing. Poor follow through. Didn't feel like they had my families best interest in mind. More

by NORTHGOLDDIGGER
Recommend Dealer
No
Employees Worked With
David Munguia, David Munguia
Report | Print
May 14, 2025 -

Covina Volkswagen responded

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, as we always strive to act in the best interest of our customers and their families. We would appreciate the opportunity to address any concerns you may have and work toward making things right. Please give us a call at your earliest convenience so we can discuss this further and find a resolution together.

May 09, 2025

Love coming here, the staff is great, they always recognize me and my car and they work hard to take care of us. More

by CHIQUENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
May 12, 2025 -

Covina Volkswagen responded

Thank you for your kind words! We at Covina Volkswagen are always here to provide excellent service to you and your car. Your continued support means a lot to us. We look forward to seeing you again!

May 07, 2025

I was provided excellent service. Ruben and Charles are my guys! I've been loyal to Bozanni/Covina VW for 10 years More

by ANNIEVW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depth, Ruben, and Charles
Report | Print
May 09, 2025 -

Covina Volkswagen responded

We appreciate your loyalty to Covina Volkswagen over the past decade! Your praises for Ruben and Charles mean a lot to us. We look forward to continuing to serve you with excellent service. Thank you!

May 05, 2025

Great experience great staff very easy to work with will do business with them again and refer family and friends More

by RAYMONDHOLLAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Muniz, Nouri Eldick
Report | Print
May 06, 2025 -

Covina Volkswagen responded

Thank you so much, Raymond! We at Covina Volkswagen are delighted to hear about your positive experience. Your willingness to return and refer family and friends is the best compliment. We look forward to serving you again!

May 03, 2025

Ruben always is making sure my car gets the necessary service to keep it in tip top shape. More

by MHECDIANA
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
May 05, 2025 -

Covina Volkswagen responded

We're grateful for your 5-star review, Diana! It's great to hear that Ruben's dedicated to maintaining your car's top-notch condition. Your positive feedback is deeply appreciated. We hope to serve you again at Covina Volkswagen!

1
2
3
...
67