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Covina Kia
Covina, CA
102 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 102 reviews
June 23, 2013
AVOID THIS DEALERSHIP!! This is the worst place to get a car. Since I got the car I’ve been having several issues with it. First of all, all of their brand new cars are dirty from the inside and outside lik car. Since I got the car I’ve been having several issues with it. First of all, all of their brand new cars are dirty from the inside and outside like if they have been already used. Signing all the paperwork took about 5 hours. They kept telling me that they were busy and that they were trying to get all the paperwork together. Then, they requested additional documents, which was fine, but they were asking for it one by one every 10 minutes. Being organized should be a priority. It took about 5 hours to finally see the financing guy and sign the contract. To my surprise when we got the car, it was still dirty and with food stains inside. They asked me to come back the next day to get it clean and assured me that I didn’t need an appointment since the service guys would already know about the issue. When I went back the first thing I was asked was if I had an appointment, but I explained the situation and nobody seemed to know what I was talking about. I waited 3 hours and nothing was done. When the car was ready, it came out the same way and one of the managers, Josh, apologized and asked me to come back the next day. Long story short, they offered me a rental car for the next visit and it was supposed to be just ready to pick up, but in reality you have to fill out some paperwork, put your own credit card and deal directly with the rental car company. They pay for the rental but you are still responsible of returning the car with the gas tank filled up. Was it my fault that the car they sold was dirty and all messed up? Definitely Not!!. The next day I get a call that I had to go back to finish signing some other paperwork when everything was supposed to be all done!. This was already 3 days in a row wasting time and going back to the dealership. On the other hand, they also offer a free “car wash” service “for life.” Do not waste your time using this service!! I waited for 2:15 hours to get my car washed! And again, when my car was ready, It came out with spilled oil all over. I got pictures of it, too bad I can't post them here. When I asked the service man, he just offered to take it back after wasting my time for 2 hours when they originally said would take 45 minutes. To my surprise they didn’t vacuum the inside too. I don’t know what type of management they have but this is the worst customer service I’ve seen. There are only 3 people here that seem to be doing their job but unfortunately the rest of the staff ruins their reputation. AVOID this dealership. I don’t like writing reviews but all these situations have really pissed me off. Would I buy a car from this place again? Definitely NO! Would I recommend it to a friend? Definitely NO! I would try going to the FORD, NISSAN or Honda dealerships in the area before visiting the Covina Valley Kia. I have visited the previous dealerships with friends when buying a car and they haven’t struggled this much when signing the agreements and getting their cars. You get a call a week or so after buying the car from different people from the dealership asking about the service they provided you while getting the car, but even if you tell them, they just ignore it. If the dealership is so worried about getting a “10” in the survey they send, maybe they should do a better job when training the staff and also by keeping their cars in a clean and good condition. Way to go Covina Valley Kia trying to make more customers but making them to stay away from your company by your own actions. More
by truestory06
Employees Worked With
Josh
June 23, 2013
Met Steve Kanady in Dec., wasn't quite ready to buy. He kept in touch for 6 mos. and I finally went to see him. He did his best to work with my financial situation, assisted with my trade-in. I had br He kept in touch for 6 mos. and I finally went to see him. He did his best to work with my financial situation, assisted with my trade-in. I had brought in an ad and he explained it to me and found a car that we test drove and thought would suit my needs. Everyone at this dealership was friendly, thoughtful and easy to work with. I would recommend this dealership to anyone needing to buy/lease a car. The pricing is fair. Because Steve kept in touch with me, he was the one I asked for when I came in. He had patience and took the time to answer any and all my questiions and did all he could to assist me. More
by santoyol
Employees Worked With
Steven Kanady, Hugo Diaz and Jess (provides valuations on trade-ins, I believe.
June 05, 2013
This is my second Kia vehicle I have leased from this dealer. My overall purchasing experience was excellent. The employees at this dealership are quite committed in providing an overall outstanding cu dealer. My overall purchasing experience was excellent. The employees at this dealership are quite committed in providing an overall outstanding customer experience. I was not given the usual sales pitch and pushiness I had felt from other Dealerships. The customer care package and warranty are second to none. As well as, both Kia Forte's I leased. Thanks for making my choice easy in purchasing my next vehicle. More
by ndirish95
Employees Worked With
Will Elliot
June 01, 2013
WARNING!!!! Do not buy a car from this dealership!. They will low-ball you on your trade and steal your registration if you do not deal with them. Be careful of bait and switch. I should have listened to will low-ball you on your trade and steal your registration if you do not deal with them. Be careful of bait and switch. I should have listened to the other reviews before doing business with Covina Valley Kia. I negotiated a deal with their internet sales manager SIERRA VAN OLEPHEN. I already had a deal in place for a KIA Sorento for another dealership and the value of my trade. I communicated this to SIERRA and she informed me that she could beat that price by $300 and would be fair on my trade. I made it very clear that I did not want to play the car sales game and for her to bait and switch me when I got there. She guaranteed me that this would not be the case and to come on in. After reviewing the Yelp reviews I was a bit apprehensive to say the least, but wanted to believe the people with 5 stars. BIG MISTAKE. I drive an hour and a half in traffic to Covina Valley Kia hoping to be treated fairly. I quickly learned that would not be the case. I was told that our agreed upon deal was okay and the manager just needed to value the trade. I gave them my keys and registration card that they asked for. The manager then told me that he would only give me 7k for my trade. I reminded SIERRA about our previous conversations and that I was not happy. Prepared that this might happen I brought with me emails from another dealer that valued my car at $10k as well as "http://autotrader.com instant offer" paperwork that Kia Dealerships use for trades that valued my car for $10k as well. Sierra then lied to me and told me the manager researched the car online and it was only worth $7k. I then informed them that I wanted my things back and we would not be making a deal due to their abhorrent sales tactics. The next day I bought my Sorento from another Kia dealership for the same price Covina Kia was offered and received $9.8k for my trade. I was informed by the dealership that I bought my car from that my trade was worth between 9.5k-10k based off of http://autotrader.com, kbb, and the dealership wholesale auctions. When i told them about what Covina said they scoffed and said that Covina was sleazy. When signing the paperwork for the new car I realized that Covina had kept my registration. The new dealership informed me that this was a common practice of unethical dealers and that they did it to make me come back. I called over to Covina to request my registration card and the manager asked me why I didn't do the deal with them. I told him it was because he lowballed me on my trade and he inquired how much I got from the dealership I was at. After I told him within seconds he informed me that they had lost my registration card and he hung up the phone. I then had to go to two different dmvs to get the registration card so I could complete the deal. I am now happy with my new Sorento and thoroughly disgusted by the sales practices of Covina Valley Kia. More
by garypolk
Employees Worked With
Sierra Van Olephen
May 01, 2013
Anthony was always courteous, was never aggressive and was always willing to answer all my questions. I was very happy with him as a salesman. I also want to mention the negative scores and negative feedb was always willing to answer all my questions. I was very happy with him as a salesman. I also want to mention the negative scores and negative feedback that I gave to Anthony on the KIA survey was because of warrantee issues I was having with other workers at KIA. They told me that if I canceled my insurance I would have to raise my interest. Anthony was not involved in this, so please do not put any negative blame on him. The matter was resolved by someone in finance named Hugo. It took me two days to find someone to let me return the warrantee without any problems. I will not mention the names of the people that were telling me bad things in regards to this matter, because I am not this way, but thanks to Hugo, the matter was resolved and I am not resolved right and fair and happy. Like I said, once again, my salesman when I was dealing with him was as good of a salesman as he possibly could've been. He had some days off when these matters occurred. If anyone wishes to speak to me any further, you could reach me at Home (626) 964-3720 Cell (626) 261-3117 More
by abeperez
Employees Worked With
Anthony DeFusco
February 22, 2013
After being turned down by 5 dealerships and smaller auto sales companies I finally stumbled upon Covina Valley Kia and Ted. Before even running my credit Ted promised me he could get me a car, so my husband sales companies I finally stumbled upon Covina Valley Kia and Ted. Before even running my credit Ted promised me he could get me a car, so my husband and I drove from Murrieta to Covina just to see Ted. We ended up leaving with a Kia Forte but Ted called us back up there and got us into a bigger, nicer car. A Toyota Rav 4, I have an infant so it was difficult getting the carseat in the Forte but we absolutely love this Rav 4! After being turned down time and time again we never imagined we would be walking away with a Toyota Rav 4! Thank you Covina Valley Kia, you guys worked a miracle for my family! - Especially Ted & Shaun More
by kimabney
Employees Worked With
Ted & Shaun
February 10, 2013
My husband and I were looking to buy a new car and decided to go to the Covina Valley KIA Dealership. We decided to go with the KIA because not only was it in our price range but it also received good decided to go to the Covina Valley KIA Dealership. We decided to go with the KIA because not only was it in our price range but it also received good safety reviews which is very important especially with a 2 1/2 yr. old. We were helped by a gentleman named Steven Kanady who was amazing! He was very knowledgeable about the car and was showing us all the features that it has which was very impressive. We told him what we wanted and the monthly payment we could afford and he was able to get it down to that. We didn't feel any pressure and we felt very comfortable with the staff. They were very professional and after a couple of hours we got a brand new 2013 KIA Sportage...yay!!! The financial manager, Kal Abisaab(awesome) was able to get us a good interest rate and as we were about to leave Kal came out to tell us that he was able to get us an even lower interest rate....Wow!!! The staff totally exceeded our expectations and went above and beyond to get us the best deal they could. I would definitely recommend this dealership to anyone and Steven and Kal are superb. Thanks guys:) More
by Avc6923
Employees Worked With
Steven kanady and Kal Abisaab
February 06, 2013
On January 17, 2013 as I walked into the Dealership I knew exactly what I wanted which was the 2013 KIA Optima. James Cummings (car salesman) ensured I got exactly what I wanted including the exact color knew exactly what I wanted which was the 2013 KIA Optima. James Cummings (car salesman) ensured I got exactly what I wanted including the exact color, price and payment option. In addition, he was fully knowledgeable on all aspects of the car as he took the time to go over all details including the garage remote, to how to use and set up the phone system etc. I recommend this Dealership to anyone rather you are sure of what you want, or not sure as the service provided to me was very helpful in my final decision. They got me the car I wanted at the price and payment I want. More
by xxwbxkb
Employees Worked With
James Cummings
February 02, 2013
Had a great customer experience, there was no lies and I knew exactly what I would be able to buy and not buy. After horrible experience with Kia Dealer in Ontario (i-15)i was able to, as a first time buyer knew exactly what I would be able to buy and not buy. After horrible experience with Kia Dealer in Ontario (i-15)i was able to, as a first time buyer, get a 2013 forte and with no co-signer. The sales man Hugo was very attentive to my situation and experince with the past dealer and did a great job in making this experience a better one. I would recommend this dealer anytime. More
by yortega18
Employees Worked With
Hugo Diaz
