Covina Kia

Not great at all Had appointment today the sales rep did not show up so we had to deal with a different rep. They lied said we didn't have to run credit again because Had appointment today the sales rep did not show up so we had to deal with a different rep. They lied said we didn't have to run credit again because we were recently there and everything was still on file. Did not have half the cars they have us a list for. We drove all the way from Victorville to covina for nothing waisted time and gas traveling. Ended up getting a car from valley hi kia instead. More

BEST CAR BUYING EXPERIENCE The customer service was outstanding! Typically, the car buying process could be a dreadful . KIA of Covina has defiantly changed my perspective, I wo The customer service was outstanding! Typically, the car buying process could be a dreadful . KIA of Covina has defiantly changed my perspective, I would definitely recommend them to friends and family any day. They were patient with my through out the entire process, did not push me to buy or I never felt pressured. My family could not be happier with our choice. More

Great experience! Everyone was very friendly and kind to us when we walked in. They were patient and helpful with any questions we had about certain cars or payments. I Everyone was very friendly and kind to us when we walked in. They were patient and helpful with any questions we had about certain cars or payments. I would recommend family and friends looking to buy a new car to this location in the future! More

A very Satisfactory Experience Sal Daoud was the sales consultant who served us as we leased KIA OPTIMA HYBRID from Covina Valley KIA.He did an excellent job in every way.We receive Sal Daoud was the sales consultant who served us as we leased KIA OPTIMA HYBRID from Covina Valley KIA.He did an excellent job in every way.We received very professional ,courteous and fair treatment from Sal, General Manager Wes Parker , Sales Manager Hugo and Finance Manager Kim. Since I have not yet dealt with the workshop/ service dept. yet, I am unable to assess " QUALITY OF WORK' on this survey. My Thanks to the entire team. I would definitely deal with this Dealership again. More

Horrible Service Department I recently bought a new Kia at an out-of-state dealership. After only one month, the left side of the bumper is starting to become unattached from th I recently bought a new Kia at an out-of-state dealership. After only one month, the left side of the bumper is starting to become unattached from the rest of the car. I made an appointment at Covina Valley Kia, and the service adviser dismissed it as a body shop issue, rather than as a manufacturing defect. Of course, this would put the financial burden on me, not Kia. He stated that my car must have been hit even though he could not find any evidence to support that conclusion. He quickly dismissed me. He even stated, "Plastic doesn't dent," when I asked him where he thinks I was hit. This service adviser clearly didn't want to deal with my situation and admit that this was probably a manufacturing error. I contacted the dealership through their website and have not been contacted by the service manager. This service department has no idea what customer-oriented service is. More

Horrible Customer Service BOTTOM LINE: Customer Service here is VERY BAD! They will treat you somewhat nicely when you want to buy/ lease a car and after that they don't care a BOTTOM LINE: Customer Service here is VERY BAD! They will treat you somewhat nicely when you want to buy/ lease a car and after that they don't care about you anymore. They basically turn their back on you once you have problem with your car. ALL they say is its your own responsibility and anything can happen. Even if it is less than a week of ownership. I would NOT recommend you to go to this place at all. I wouldn't come back at all I'll probably find some other KIA dealership for my service. I have no problem working with Sal (sales) because he was pretty helpful and tries to help solve your problem but everyone else just seemed like they don't care. Sal helped me get a new car and calls me couple of time asking if I was satisfied with the car. I recently leased 2015 Kia Sorento. The whole paper work process took 5 hours. On top of that, the day I got the car, I realized they gave a wrong spare key- they gave me KIA Optima spare key instead when I have leased a Sorento. I have to go back to the dealership, waited for a long time for assistance and they finally exchanged it for the correct one. They said give us a five star rating and we will give you a free car wash. Less than a week later, there is a problem with my tire. The service department said that the tire is leaking air because they found a pinhole INSIDE the wall of the tire. They keep telling us it is our own responsibility to make sure everything is okay with the car but how do you make sure when something it is an internal problem. I would understand that if a nail is found OUTSIDE the tire then I would willingly pay for a new one but this is clearly not my fault. They said anything can happen when you bring the car out of the dealership. The way they handled this situation was also HORRIBLE, I have never ever in my life received this kind of bad customer service. They could have said "hey check with the tire warranty company or I will see what I can do." but instead they just say there is nothing else we can do and you have to buy a new tire. Make sure you guys check EVERY single detail of your car because they will say you are responsible with everything the moment you step out the dealership. We had to pay over $160 for a brand new Kumho tire because there is nothing they can do. This is not even a week of ownership yet. Imagine what would happen if it is over a month..... They will probably give you a worse service. More

just wait a looooong time for signing the contract.... both of sierra and steven were good service ....price good ... APR good ....but when I went there last time , the saleman name Chris gave me a jerky both of sierra and steven were good service ....price good ... APR good ....but when I went there last time , the saleman name Chris gave me a jerky face without smile ., I don't know why . maybe I said I have no money to pay today or he just helped steven to service us so maybe not commission ? I don't know````but anyway finally got my new car ``` actually , the relationship is so so so so easy``` I get the car , u get commission (salary) . .... More

Marco was an amazing car sales man he was personal, friendly and just so amazing. He remembered me after a couple of months I had come by to check out the Kia Souls and he remembered me and all that I friendly and just so amazing. He remembered me after a couple of months I had come by to check out the Kia Souls and he remembered me and all that I loved about the car. He gave me a really great deal and I so nice and I highly recommend his services. Even the finance manager was amazingly nice and helpful he really explained everything well so that I understood all the numbers. I love Covina Valley kia More

I recently had a very pleasant buying experience at Covina Valley Kia dealing with Adrian. He was friendly, answered all my questions and patiently showed me a number of vehicles and helped me until I Covina Valley Kia dealing with Adrian. He was friendly, answered all my questions and patiently showed me a number of vehicles and helped me until I found the right one. The dealership had a great selection of cars and colors, everyone I came in contact with was very friendly and helpful. The finance process was not too lengthy but it was very thorough and I was really happy with the end result. I was also impressed because Adrian took the time to familiarize me with the many features on my new car before I drove off. I was amazed and appreciative. I will recommend Adrian and Covina Valley Kia to all my friends. More

I bought a used car and i had some problems with it. The service department were very rude when i was not satisfied with their work. my car was damaged by them and they accused me that i damaged the car mys service department were very rude when i was not satisfied with their work. my car was damaged by them and they accused me that i damaged the car myself.i cant believe the service i was given. i bought this car which was not cheap and its not even 2 weeks having the car and i have so many problems. i will not bring my car for service here i prefer the honda dealer they give me very good service. although the finance department was very helpful in helping me to resolve my problem and i really appreciate their help. i hope the service department will improve their service otherwise they will loose alot of business. thanks alot finance department for your help i will need your help again soon. Its a shame to pay alot for a car and not even pay the first car payment and already something wrong with the car the service department manager could have been more understanding. this is the worst experience i have ever had with any car dealer and the first experience that was bad. I bought my car here because first impression with the salesperson was very good and financing department but the service department killed my whole good expectation. I am very sorry but they need some help with customer service. thanks alot More