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Covina Kia
Covina, CA
102 Reviews
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Showing 102 reviews
February 22, 2022
If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team f DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer. More
by Zerozero
Employees Worked With
Jorge Kris Oscar Martin
August 12, 2021
Worst dealership I have ever dealt with! They called me and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call me again! Service department is no better! More
by Bob D
Employees Worked With
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August 05, 2021
Service department personnel are liars. They will hold your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the end of the day" and three days later, you're still without a car. They refuse to provide a rental, basically screwing you any way they can. I've had to deal with recalls with other auto makers and the process was nothing like this xxxx! Face it, KIA, you've put out a bad product...now OWN it and do the right thing! More
by Arcandz
Employees Worked With
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January 05, 2021
Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his pati rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family. More
by chow, chow
Employees Worked With
Wes was friendly and professional. Enjoyed giving them my business!!, . .
August 13, 2020
The service there sucks! I've been calling them for some information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!! information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!! More
by morones61
Employees Worked With
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May 12, 2020
RUDE Sales people Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. This was over the phone, I can just imagine how she and the other KIA staff people treat customers. I'm sure with no respect! More
by N
Employees Worked With
Sierra, Westley
December 28, 2019
Service department consists of scam artists that try to con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opin con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opinion and found out they were lying about everything. More
by Forte.
Employees Worked With
Raul
December 10, 2019
KIA OF COVINA SCAM ARTIST They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly unive They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly universal mean you can take it to any Kia dealership. But it lie, they also take 5 to 4 hour to do a simple oil change. Even with a appointment, apparently they don’t know how to do a simple oil change. That dealership is one of the worst experience in my life. I going to sell this car and never buy a Kia vehicle ever again. The dealership at KiA of Covina should be investigated. So don’t buy from Kia of Covina.. More
by davidmunoz18
Employees Worked With
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