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Covina Kia
Covina, CA
103 Reviews
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Showing 103 reviews
May 20, 2022
Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could be the transmission failing but they did not check it. They did little to nothing to FIND and SOLVE the problem. They kept saying there was no error codes and couldn't offer any repair service. Well OBVIOUSLY there IS a problem. And it hasn't been solved. Anyone I spoke to seemed to have no sympathy or concern over my issue. This is my first and LAST time I'll ever bring my car here. It's clear they refuse to do actual work to FIND and SOLVE the obvious issue. Update1: it's been 4 days since I sent "Victoria the manager" an email and never responded. Just proves my point they don't care. UPDATE 2: i took my car to Carson Kia in which they informed me right away they could replicate and found the issue. they determined by swapping the spark plugs and coils that there was indeed a misfire from the plugs. i took it for a third opinion at a local mechanic who changed the spark plugs and the problem has been solved. no more misfire no more sputtering. IT WAS FIXED. Covina Kia's mechanics and advisors are liars. they said my spark plugs were fine and "looked brand new." they either didnt check them at all or when they did the recall to inspect the area, didnt reinstall them correctly. also i never got a call back from "Victoria the manager" or any response from her. More
by shooker88
Employees Worked With
Josh Hill, . ., Josh Hill, Tim Campfield
February 22, 2022
If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team f DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer. More
by Zerozero
Employees Worked With
Jorge Kris Oscar Martin
August 12, 2021
Worst dealership I have ever dealt with! They called me and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call me again! Service department is no better! More
by Bob D
Employees Worked With
. .
August 05, 2021
Service department personnel are liars. They will hold your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the end of the day" and three days later, you're still without a car. They refuse to provide a rental, basically screwing you any way they can. I've had to deal with recalls with other auto makers and the process was nothing like this xxxx! Face it, KIA, you've put out a bad product...now OWN it and do the right thing! More
by Arcandz
Employees Worked With
. .
January 05, 2021
Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his pati rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family. More
by chow, chow
Employees Worked With
Wes was friendly and professional. Enjoyed giving them my business!!, . .
August 13, 2020
The service there sucks! I've been calling them for some information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!! information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!! More
by morones61
Employees Worked With
. .
May 12, 2020
RUDE Sales people Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. This was over the phone, I can just imagine how she and the other KIA staff people treat customers. I'm sure with no respect! More
by N
Employees Worked With
Sierra, Westley
December 28, 2019
Service department consists of scam artists that try to con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opin con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opinion and found out they were lying about everything. More
by Forte.
Employees Worked With
Raul
