Covina Hills Chevrolet

Luis and Joseph at Covina Chevrolet were truly amazing in making my car purchase from impossible to possible. They welcomed me with open arms. Luis truly explained everything step by step. He kept me informe making my car purchase from impossible to possible. They welcomed me with open arms. Luis truly explained everything step by step. He kept me informed throughout the whole buying process. He was amazing i every sense of the word. Couldn't have asked for anyone better.👌😀 More

I want to thank to Luis Ruiz for making us buy me and my family a Chevy Silverado we loved it I appreciate it so much!! family a Chevy Silverado we loved it I appreciate it so much!! More

Great experience with purchase of a new corvette. Easy to work with and got a fantastic deal. Thanks to Joseph G. and Luis R. for the help. work with and got a fantastic deal. Thanks to Joseph G. and Luis R. for the help. More

Sales is Awesome! Service is meh. The Good: Bought a Malibu Hybrid about a week ago. I had a wonderful experience in sales. Everyone worked with me to get a deal that my wife and I The Good: Bought a Malibu Hybrid about a week ago. I had a wonderful experience in sales. Everyone worked with me to get a deal that my wife and I were comfortable with. Even helping with my trade in and being more generous with it's value then other dealers. I was even given a loaner while my car was in service. I would definitely purchase a vehicle here again. The Bad: Now for the bad. While the experience with sales was amazing, service is lacking the same experience. During my delivery prep service discovered that there was a recall and a part was needed. It's been a week now and service hasn't even begun to work on my vehicle. Sales has kept me updated but service has dropped the ball. You would think after a week that my car would have been ready. I guess new customers/sold vehicles are not priority. Once I FINALLY receive my vehicle I will NOT be bringing it back for service and will not recommend anyone visit this location for anything other then sales. More

Faulty Technology in Eco Stop Feature BEWARE Note car was not purchased here - My 2014 Chevy Malibu LTZ was performing well until it reached roughly 90k Miles. I have a consecutive history with m Note car was not purchased here - My 2014 Chevy Malibu LTZ was performing well until it reached roughly 90k Miles. I have a consecutive history with maintenance at Firestone until I started experiencing engine failure after Eco Stop would engage. With numerous returns to Firestone & them renting me a car, they could not find the issue & recommended I take it to the dealer. Due to my research there is over 140k Malibu's that have known Eco Stop issue; however, GM only posted a Service Bulletin & not a recall (for an unknown reason) to take it on case by case basis. Chevy Forums (which I recommend anyone with a problem in your GM vehicle to look at) other Chevy Malibu consumer's stated similar issues with no help from the Dealer/Manufacturer. Typical wheel & deal on minor repairs but never a conclusion to the issue leaving them stuck. For the record, I drive at least 4 hours each day from SGV to Beverly Hills. Each time the vehicle was taken in, it was driven no more than 10 miles each time as a test to determine "problem fixed" when I specifically stated the problem only persists when the vehicle has been operating for long period of time. I proceed to take it to Chevy where they ran a diagnostic & it came back clean as expected since Firestone said the same thing, thankfully at no charge shout out to Kyle. I shared all of the previous information of my problem and knowledge prior to submitting the vehicle. I was recommended to get a new battery because mine was "not good" but they could not provide record explaining how/why because the tech just recommended it, $450 okay , scheduled next visit & done. Problem still occurred within the same day of picking up the vehicle after battery replacement. Returned vehicle & was told their was a Software Calibration Update, $160 just for diagnostic fee Okay, done. Problem still occurred within same day of picking up the vehicle, returned next day & had a tech jump in the car with me to experience the problem first hand since it just happened to me down the road. The problem occurred & the tech understood the issue, possibly. This time they provided a loaner for up to a week or so, thankfully shout out to Berge. I was eventually told they found the problem and it was a concluded loose ground wire G401 they secured it & whatever else at no charge. If that was the issue why wasn't it found sooner by the Chevy tech or Firestone? Why did no codes register throughout each testing? Why did I have to buy a battery or software calibration update? or Whom was slacking on their job? It seems it whatever the problem is, is being overlooked multiple times with no conclusion. Picked up the car 4/11 and the car within 1 hour still had the same problem but this time would not start back up right away which has never happened before. I returned the vehicle and they now have provided me another loaner and waiting for a response. I understand these may be normal manufacturer repair practices; however, there comes a point where there needs to be an ultimate decision that the vehicle has bad technology as also reported by many other consumers in the marketplace around the nation. I appreciate the hard work & consistent service from the gentleman at Covina Chevy; however, this has been an inconvenient burden from supposedly the most reliable car company. I proceeded to open a manufacturer buy-back case which hopefully lead to an easier conclusion. More

Best Car Buying Experience!!! Vanessa the BDC manager was extremely sweet and personable. She answered all of my questions and we above and beyond customer service. I highly recomm Vanessa the BDC manager was extremely sweet and personable. She answered all of my questions and we above and beyond customer service. I highly recommend this dealership to anyone!!! More

Amazing! Chris was helpful the moment he answered his phone. I inquired about a 2018 z71 Silverado and he was very knowledgeable and even sent me photos. I k Chris was helpful the moment he answered his phone. I inquired about a 2018 z71 Silverado and he was very knowledgeable and even sent me photos. I knew exactly what I wanted and he knew exactly how to help me. We drove off in a new truck! Thanks Chris More

INCONSISTENT, UNFRIENDLY, HORRIBLE SERVICE! If I could give zero stars I would, they don't deserve any! I tried to return/extend a leased car on behalf of my sister who is not in the area. Firs If I could give zero stars I would, they don't deserve any! I tried to return/extend a leased car on behalf of my sister who is not in the area. First visit, They told me that I cannot extend the lease of the car. was also told that they do not accept lease return . I went there after a long drive to find out that I had to return to grab my other car key that I forgot to bring. Second visit, went there again and was told that they do not inspect the car. I asked if I was able to return the car in place of my sister they said "yes". Third visit, I came the next week after getting it inspected and they said that I could NOT return it on behalf of my sister, and I asked again if I can extend the lease, they said I can do it through the gm financial. The sales manager was very unfriendly was not helpful at all. Did not listen to what I say or try to understand my situation. Talked back with a higher tone instead of listening. I called GM financial and found out that I could extend the lease. GM said that the car is grounded already and I can't extend the lease because of that. I still DRIVE the car, but the system says that the car is GROUNDED. I called the dealer and spoke with the sales manager again and was told that I could not UNGROUND the car. I had to explain with a very high tone and volume for him to listen, and he said that I had to got to the dealer and write him a check before he unground it for me. Then he said he was joking. NOT funny, I told him that they were very inconsistent, and he just shut the phone on me, did not care to listen to what I have to say. Apparently they jut want your money, and does not care to help you at all. They made me came back and forth to the dealership and did not provide any acceptable service. More

NEVER!!!!! WE WENT THERE BUY A CAR, THE SALES WERE UNPROFESSIONAL, THEIR STOCK IS A JOKE, WOULD NEVER EVER RECOMMEND THIS PLACE TO ANYONE!!!!!!!!!!! WORST DEALER WE WENT THERE BUY A CAR, THE SALES WERE UNPROFESSIONAL, THEIR STOCK IS A JOKE, WOULD NEVER EVER RECOMMEND THIS PLACE TO ANYONE!!!!!!!!!!! WORST DEALER EXPERIENCE!!!!!!!!!!!! More