Covert Hutto - Service Center

Absolutely disgusting , destroyed my truck. Scratched my fender, grease left inside and out. Pissed off Scratched my fender, grease left inside and out. Pissed off More

Has anyone else experienced the following issues with their 2023 Ford F-150? I just got my F-150 in late April of this year and (3) separate times I’ve gotten a blind spot system fault and a cross traffi their 2023 Ford F-150? I just got my F-150 in late April of this year and (3) separate times I’ve gotten a blind spot system fault and a cross traffic system fault messages. I also have seen my screen go completely dark after pressing the ford application button. I have taken my truck to dealership twice now and both times they have told me the following “so unfortunately we are still unable to duplicate the issue, we understand the conditions needed what’s happening but need to be able to duplicate the concern, as much as I hate to say it, we’re going to go ahead and have you take the vehicle again…” It is a brand new 2023 F-150 with less than 4,000 miles on it. So far, I am disappointed with both the service here at the Covert Ford in Hutto and in my purchase. More

This is the first time I have ever felt so mistreated that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my n that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my new 2023 Ford Ranger before December I could expect to have it by the end of February. This was not true, but when would you expect a sales person to say. The truck arrived towards the end of April. I went in the day before I was going to pick the truck up to take care of all the paperwork. This was a 4 hour ordeal but I got it done. Before leaving I asked how long it would take the next day to get the truck. I was told just 15 – 20 minutes. The sales person said he would have the truck washed that afternoon so it would be ready the first thing in the morning. I got to the Hutto lot around 9:30 and my sales person was nowhere to be found. They paged him and about 30 minutes later he showed up. I gave him the check for the truck and told him I had an appointment at 11:30 how long will this take. He said not long and disappeared. He came back about 10 or 15 minutes later and said he was having the truck washed. We sat at his desk for ½ and hour when I said I have to get out of here I have an appointment to get to. He got up and disappeared again and after another long time he showed up and said I have your truck. He took me out to the truck showed me some of the features and set up my Ford Pass and I was off. It was 11:38 and I was there for 2 hours! I missed my 11:30 appointment and was late for my 12:15 appointment. After a week of driving my new truck I noticed the carpet on the passenger side was soaked with water and I could hear water sloshing around under the dash. I called the Hutto service department and told them my problem. They said they could get me in on Monday, this was Wednesday. I said fine but I would need a loaned vehicle as the truck was my only way to get around. I was told the service manager would have to make those arrangements and I was transferred over to her. She said that there was not a loaner vehicle available at that time but she was expecting one to come available soon and would call as soon as one did. I waited a week with no contact from anyone at the Hutto Dealership so I called them. The service manager responded very quickly that Wednesday and got me a loaner car. Before leaving I asked her when she thought she would get the truck in the shop. She said that she was shooting for the end of the week. I should have asked her “WHICH WEEK?” I waited until the following Thursday, 9 days later, before I decided to call but before I could call them I got a Text message saying that my truck was going into the shop. I decided to wait and call the morning, Friday to see what they had found. I had to leave a message and waited for a call. By 4:20 pm I had not gotten any call back so I called again and had to leave a message. By Monday I had still not had anyone call me so I called and had to leave another message. WHY DO THEY HAVE VOICE MALE IF THEY REFUSE TO RESPOND TO CALLS! At 1:40 pm on Monday I had enough and was getting ready to drive over to the Hutto Ford Dealer when I finally got a call back. They told me they believed they knew why I was getting water inside the truck but would not be able to get to it until the end of the week. That would make the total time line from when I first called about the water leak to when they may fix it almost a month and another week of them not call me to keep me informed or not returning my calls. NO, I WAS NOT GOING TO DO THAT. I did drive that Monday to the Hutto Dealer and told them I wanted my truck back. I waited two and a half hours but got my truck back. They physically had my truck for 13 days and did not fix the problem! I wish I had seen their reviews before getting involved with this group! Be smarter than me and go somewhere else! More

gone downhill is an understatement. I have been a Covert Ford customer for going on 30 years. First I show up for an appointment. The guy tells me the appointment was only to meet I have been a Covert Ford customer for going on 30 years. First I show up for an appointment. The guy tells me the appointment was only to meet him and set up another time to drive in. They never reached back out to schedule. Next time I was able to get the Truck in and looked at then left it there to get fixed, over a month went by. After that service was done, a noise started up, cannot confirm this was because of the previous service call but none the less. Showed up, but there was noone there to look at the truck so they told me to come back Monday Morning. I asked was this going to take time to fix. They told me that it would be the same day. I jokingly said, that is what you said last time. He stated that was a different scenario, and I agreed. Went back the following Monday as requested by the Service person, and the Foreman was able to test ride and heard the noise I was concerned. Thereafter, i was chcked in and they said they would call me later that day. No call at all. I called in the next day, left a message with this said person to let me know what is going on and why i dont have my truck back. Got a call back several hours later and was told that the truck cannot even be looked at until Thursday, (4 days after I dropped it off) and that is not even talking about the repair. The advisor told me he did not say that, and was calling me a liar without saying I was a liar. Why would i leave a vehicle in their possession if it was not going to be seen for a full 4 days out? What sense does that make? What is an appointment for? These guys need to get their act together. More

This is the worst place ever. They should be required to advertise as "dis-service". I did purchase our last 3 cars (Ford) here because the sales guy was alright. But for the l They should be required to advertise as "dis-service". I did purchase our last 3 cars (Ford) here because the sales guy was alright. But for the last vehicle, the finance people tried to sneak in extra costs - like charging me for putting serial numbers on the windows (something done at the factory). I nearly walked out and scrapped the deal. But the service department is the worst part. They used to be able to do an oil change in an hour (where it takes any other place 15 min). Now it takes them many hours - even with an appointment - and in fact they don't even want you to wait. They want you to drop it so they have all day. Sorry, I don't have all day. We are done. More

Chris Ingmire service advisor was very helpful and courteous while handling the issue with my 2015 GMC Sierrra. He is very professional and an asset to the dealership. I’m glad I got to meet hi courteous while handling the issue with my 2015 GMC Sierrra. He is very professional and an asset to the dealership. I’m glad I got to meet him and hope to see him again. More

I brought my truck in almost three weeks ago they said they would be in contact about the plan on how to fix it, received two calls with what’s wrong with it and haven’t received a call back regarding the they would be in contact about the plan on how to fix it, received two calls with what’s wrong with it and haven’t received a call back regarding the timeline and like they said they would. They proceeded to tell us that in order to figure out one of them, they would have to take the dash off and see if our warranty would cover it. If they didn’t the labor alone would be 2K. NEVER received call notifying us if warranty covered it or if we need to pay out of pocket weve call so many time and everytime we get a sent to message and told we’ll receive a call back but never happens! More

Non-communicative Inefficient Irresponsible Non-apologetic Unprofessional Inept Incompetent Reckless Questionable professionalism Unwilling to admit mistakes Inefficient Irresponsible Non-apologetic Unprofessional Inept Incompetent Reckless Questionable professionalism Unwilling to admit mistakes More

DO NOT go here for service. Mechanics are incompetent. Took our vehicle in to have the AC fixed. We were told three of five flab's were not working. $1015. Then told it would be Mechanics are incompetent. Took our vehicle in to have the AC fixed. We were told three of five flab's were not working. $1015. Then told it would be an additional $600 to put wiring back under dash. Then told it would be $4000 to actually fix, but we could take it as is because it blows. We just need to hit defrost for AC and then play with the buttons to get defrost or heat, etc., but don't hit too many buttons or whole system will break. So incompetent. Over $1600 and not fixed. Spoke with manager and head of service department. Was told there was no way to know that the box was defective. I'm not a mechanic, but even I know that is not accurate given what we told them it was doing when we brought it in (exactly what it's doing now!!!) More

I wanted to Thank Jennifer Cooper and the Covert Chevrolet Service Dept for a great job getting new tires installed on my daughters car. In these hectic times your Team did great job getting the wor Chevrolet Service Dept for a great job getting new tires installed on my daughters car. In these hectic times your Team did great job getting the work done and wheels/tires returned to get us up and going. Many thanks. Paul Rosenberger Taylor, Tx. More