Covert Hutto - Service Center

ChatGPT Rain Chavez made the car shopping experience absolutely delightful for me! From the moment I stepped onto the lot, Rain was attentive and genuinely interested in understanding my needs and prefe absolutely delightful for me! From the moment I stepped onto the lot, Rain was attentive and genuinely interested in understanding my needs and preferences. Unlike my past experiences with pushy salespeople, Rain listened patiently and provided clear, informative answers to all my questions without ever making me feel pressured. Rain's deep knowledge of the cars was evident as they expertly guided me through the various models that fit my budget and lifestyle. They even went the extra mile to compare features that were important to me, helping me make a well-informed decision. I was also impressed by how Rain managed to make the paperwork process smooth and stress-free, explaining each step clearly. What stood out most, however, was Rain's friendly demeanor and professionalism. They ensured that I felt comfortable and confident in my purchase. By the end of the day, I drove off not just with a new car, but with the satisfaction of having had a truly positive shopping experience, thanks to Rain. I would definitely recommend Rain Chavez to anyone looking to buy a car without the typical hassle. More

Our purchase went smoothly, but we were very dissatisfied with the service department. It was kept for nearly 1 month after purchase and one of the issues is still not resolved. Unfortunately I'm not sure we with the service department. It was kept for nearly 1 month after purchase and one of the issues is still not resolved. Unfortunately I'm not sure we will do business with this place again. First purchase here and we definitely were not impressed with their service. More

Had an absolutely wonderful experience with the service provide on my vehicle and on a timely manner and was given a status update as to where they were at on my vehicle. Definitely recommend them for your provide on my vehicle and on a timely manner and was given a status update as to where they were at on my vehicle. Definitely recommend them for your car needs. More

I made a 7:00am appt this morning for an oil change - an hour and 35 minutes later I asked if this was a typical wait with an appointment and was told they had just pulled it into the bay and were shocked w hour and 35 minutes later I asked if this was a typical wait with an appointment and was told they had just pulled it into the bay and were shocked when I told them to pull it out and I would go elsewhere - even asked you don't want to wait 20 more minutes and make the time you've already waited count? and then stated they only had one person working today - the customer service is POOR I don't even give them one star. More

Awful service, very slow and lazy employees, I made an appointment and was one of two customers there, they took forever just for an oil change. appointment and was one of two customers there, they took forever just for an oil change. More

Apologies for the long read. But it must be read. I recently took not only my car in for warranty service, but also my wife’s. If I can offer a negative star I would. Hid But it must be read. I recently took not only my car in for warranty service, but also my wife’s. If I can offer a negative star I would. Hide your wives, kids and cars from this place. This has been the worst service experience in over 10 years for us. I originally brought me 2022 in after I kept getting a battery going low indicator. At first they refused to replace the battery stating it was ok. I had to explain to them I just drove the car so of course the battery will test “ok” immediately after turning it off. I asked them to keep the truck all day and test in a few hours. They agreed after me asking multiple times and when they finally tested it, the battery failed. They did end up replacing the battery, but only after me having to ask them to test it multiple times. Why try to pass the truck off so fast? Additionally, after specifically asking if they check tire pressures (they said they would), they did not! This truck was in the “quick lane” for God’s sake, the people are supposed to check the tires, battery, brakes etc. For the 3rd issue I asked them to look at, They stated they would need my car for 5 days before they would look at this issue-even after I pointed them to the area of concern! I’m a very experienced tech and the only reason I brought my cars in is because they’re under warranty. My wife’s truck sat for 3 days without anyone looking at it. Why make an appointment if they aren’t even going to look at it on the day of your appointment? I don’t have an abundance of cars to choose from in my driveway to get me to and from work. I felt my family inconvenienced ourselves for no reason. We ultimately picked up her truck after they had it for three days without even looking at it! They did say we “might” be able to look at in 4 more days. Really!? Again-why make an appointment if it’s going to sit there for a week without being touched? This level customer service is truly unacceptable!! Management should be ashamed of themselves for allowing this to happen. We are not asking for anything outside of what is expected. Just do your job and try to act like you care. More

AVOID THIS PLACE AT ALL COST! !! SCAMMERS AND TERRIBLE CUSTOMER SERVICE!!! Had a 2012 ford focus get a transmission computer replaced and received a notice from Ford in the mail ex !! SCAMMERS AND TERRIBLE CUSTOMER SERVICE!!! Had a 2012 ford focus get a transmission computer replaced and received a notice from Ford in the mail exactly a month later regarding the issue. States in fine print that any previous repair prior the notice would get reimbursed. Provided factual invoice from reputable business. Owner comes to this dealer to get claim started and the incompetent service rep by the name of Brittany Workman has us wait 2 whole months until we contact her again for an update. She proceeds to reassure us we will get an update a week later. A week later, her response is that they can't do anything due to "the car being too old." What does that have to do with the notice of service we were entitled from Ford?!?! If that's the case, what's the point of the letter at all? Guess what, a couple days later another response from her of... deny claim cannot verify with the shop? She has not ever contacted the business like she ever did care about handling our situation. She clearly knows there's an expiration on action of this notice and trying to prolong this so it leaves us with little to no time to resolve. Is this the service you want to receive from a dealer to represent in times you need help? AVOID THEM AT ALL COST!!! BUSINESS OR NOT, TAKE YOUR INTEREST ELSEWHERE, TO THE RIGHT DEALER THAT WILL ACTUALLY HELP YOU. ALSO CALL CORPORATE AND DONT BE AFRAID TO REPORT THESE PEOPLE. WILL BE ESCALATING THIS WITH CORPORATE AS WELL!!! More