Covert Hutto | Page 6

Awful service, very slow and lazy employees, I made an appointment and was one of two customers there, they took forever just for an oil change. appointment and was one of two customers there, they took forever just for an oil change. More

We had a great experience working with Jacob! He made everything super easy, and we were able to get a better fit vehicle for our wants and needs! We wouldn’t hesitate to work with him again! He made everything super easy, and we were able to get a better fit vehicle for our wants and needs! We wouldn’t hesitate to work with him again! More

Jacob was great helping me pick out a new truck when the one I came in for was sold. He found the perfect one with better options and price. one I came in for was sold. He found the perfect one with better options and price. More

Apologies for the long read. But it must be read. I recently took not only my car in for warranty service, but also my wife’s. If I can offer a negative star I would. Hid But it must be read. I recently took not only my car in for warranty service, but also my wife’s. If I can offer a negative star I would. Hide your wives, kids and cars from this place. This has been the worst service experience in over 10 years for us. I originally brought me 2022 in after I kept getting a battery going low indicator. At first they refused to replace the battery stating it was ok. I had to explain to them I just drove the car so of course the battery will test “ok” immediately after turning it off. I asked them to keep the truck all day and test in a few hours. They agreed after me asking multiple times and when they finally tested it, the battery failed. They did end up replacing the battery, but only after me having to ask them to test it multiple times. Why try to pass the truck off so fast? Additionally, after specifically asking if they check tire pressures (they said they would), they did not! This truck was in the “quick lane” for God’s sake, the people are supposed to check the tires, battery, brakes etc. For the 3rd issue I asked them to look at, They stated they would need my car for 5 days before they would look at this issue-even after I pointed them to the area of concern! I’m a very experienced tech and the only reason I brought my cars in is because they’re under warranty. My wife’s truck sat for 3 days without anyone looking at it. Why make an appointment if they aren’t even going to look at it on the day of your appointment? I don’t have an abundance of cars to choose from in my driveway to get me to and from work. I felt my family inconvenienced ourselves for no reason. We ultimately picked up her truck after they had it for three days without even looking at it! They did say we “might” be able to look at in 4 more days. Really!? Again-why make an appointment if it’s going to sit there for a week without being touched? This level customer service is truly unacceptable!! Management should be ashamed of themselves for allowing this to happen. We are not asking for anything outside of what is expected. Just do your job and try to act like you care. More

Please do not buy from the dealership! It has been an absolute nightmare. I bought a new car six days ago, and still don’t have it. It has been the worst experience of my life with buying It has been an absolute nightmare. I bought a new car six days ago, and still don’t have it. It has been the worst experience of my life with buying a vehicle! We bought a brand new Tahoe, and regretted using Covert from Day 1. The buying experience has been awful. From the sales team, to the management, it has been a complete and utter joke. Buying the vehicle was not that difficult, we knew exactly what we wanted, had everything lined up for them. They literally just had to deliver the vehicle. I told the sales lady, Mireya, to double check it over before it was delivered on a Friday, late in the afternoon, when it was raining. I said, with this being a brand new vehicle, ensure there is nothing on there that needs to be fixed. I do not want to have to bring it back. Covert had no problem calling us multiple times, with multiple sales people and management pushing the sale. It was very pressuring. We literally got off the phone with finance, and had a manager calling us, asking us if we were going to “close the deal“. Nobody communicates with each other. It’s absolutely awful! We did get the car delivered on a Friday, as promised. On Saturday morning, in the daylight, we inspected it. The stripping around the sunroof was completely ripped up on top. A big scratch in the back the bumper. A scratch on the door, where they tried to touch up with paint, that did not even match the car color! And multiple other items. Including drips in the paint. When I called Mireya, I was told they are closed on Saturdays, she’ll deal with it on Sunday. During this happening, I’m getting text messages from a manager, Bea, asking if I would like to come test, drive a vehicle. They would love to make a sale… They came and picked up the car on Sunday, and brought me a much smaller, very lower model vehicle to use in the meantime. We have been went back-and-forth with the dealership countless times. Speaking with Mireya, Kevin, and now Lorenzo. Nobody knows what’s going on. Nobody can give us an answer. They’ve had the car for five days, and nothing has been done. They refuse to bring back my Cadillac I traded in. They refused to give me a date of when my car will be finished. This has been the worst buying experience I’ve ever gone through in my life!! I don’t want anyone else to have to deal with what I have. Please avoid Covert Hutto at all cost!!!! More

Jacob D was absolutely exceptional with his customerservice. I highly recommend Jacob at Covert Hutto to help you find your next vehicle! customerservice. I highly recommend Jacob at Covert Hutto to help you find your next vehicle! More

The staff at Covert are very knowledgeable, helpful and courtesy. Best car buying experience ever. courtesy. Best car buying experience ever. More

I recently purchased my 3rd vehicle from Covert Chevrolet of Hutto. Rain was my salesperson. She made the process so simple. I will keep my business with this dealership. I have had a different salesperson of Hutto. Rain was my salesperson. She made the process so simple. I will keep my business with this dealership. I have had a different salesperson with all 3. Everyone was great. Says a lot about this company. More

I worked with Brandon Lopez in purchasing a Dodge Charger SRT Hellcat. I lived close to 5 hours away but he was one of two dealerships (of dozens) that actually followed up and took me seriously on buying my SRT Hellcat. I lived close to 5 hours away but he was one of two dealerships (of dozens) that actually followed up and took me seriously on buying my car. He also worked with some of my restrictions and got the car delivered to me the day after putting down my deposit, even despite being 30 minutes from closing time. I do honestly believe he got me the best price for this car. Especially considering the protection and other safety factors included that will keep the car alive for years to come. I briefly read some of the other reviews regarding Brandon and personally that was not my experience. No complaints and still responds to me even after the purchase. Thank you for working with me on a dream come true More

Dishonest salespeople, horrible customer service, terrible service department. Sold me a Jeep Cherokee Latitude that’s a piece of junk. In September I came out of pocket to get my air filter sensor r terrible service department. Sold me a Jeep Cherokee Latitude that’s a piece of junk. In September I came out of pocket to get my air filter sensor replaced.$900+ to fix my vehicle. I’m mad at the saleswoman Mireya Sanchez for taking advantage of my need to get a vehicle. I could have declined but I expected better from a woman salesperson. Don’t be fooled. They are not a good dealership. Personally I have bought 3 vehicles from the Covert family of dealerships and has had bad experiences. Never again. More