Covert Hutto

Terrible Experience and Deceptive Practices I recently brought my car into this service center for a simple check engine light diagnostic, and the experience has been nothing short of a nightmare recently brought my car into this service center for a simple check engine light diagnostic, and the experience has been nothing short of a nightmare. They lied every step of the way, from start to finish: 1. Deceptive Scheduling: They misrepresented the timeline just to get me in the door. 2. Misleading Updates: They repeatedly lied about needing to keep the car longer, supposedly waiting on a part that would “only take a day.” That “day” turned into a string of false promises. 3. False Representation: They claimed that a service technician was actually the service manager, a blatant misrepresentation of who was handling my car. 4. Dishonest Diagnosis: They assured me that the check engine light had been resolved and that my car was fixed. This was completely false. 5. Each time I received a call they continued to try and replace parts that didn’t need to be replaced, for a hefty fee…errors were occurring because they didn’t properly reattached parts and hoses after diagnostic. When my car was finally returned, it was in worse condition than when I left it. Here’s what I found upon inspection: • Coolant Hose: Loose and clearly not tightened properly. • O2 Sensor: Removed from its housing, left dangling with wires exposed—totally unprofessional. • Turbo Bypass Solenoid: Connector not attached, leaving a critical part of my engine improperly connected. This level of dishonesty and carelessness is unacceptable. I trusted this service center with my vehicle, and they not only failed to fix the problem but actually made it worse. I would strongly advise anyone considering this place to look elsewhere if you value honesty, competence, and professionalism. More

I am happy with my new 2024 Silverado purchased at Covert in Hutto. We have purchased numerous vehicles from Covert . in Hutto. We have purchased numerous vehicles from Covert . More

Covert Ford of Hutto is my new preferred dealership. From my first encounter with Salesman Hunter Cash to my dealings with Sales Manager Adam North and Finance Manager Randy Robinson, I felt like a val From my first encounter with Salesman Hunter Cash to my dealings with Sales Manager Adam North and Finance Manager Randy Robinson, I felt like a valued customer. I was never pressured to buy a vehicle. All my questions were answered promptly. I live 90 miles from the dealership, so most of my communications were through texts and phone calls. The deal that was offered was the deal I received when I arrived at the dealership. I will return to Covert Ford of Hutto for future purchases and will recommend them to others. More

Excellent! ...checking Internet for car values and immediately received a message from Mr. Staton Perry at Covert Hutto, who was interested in purchasing my car. ...checking Internet for car values and immediately received a message from Mr. Staton Perry at Covert Hutto, who was interested in purchasing my car. We set up an appointment to meet and we closed a deal for my car. I found Mr. Perry to be very professional, tenacious, very polite and all in all a pleasure to do business with. More

I recently purchased a 2025 Chevy Trax from Brian, and the experience was fantastic. He was incredibly helpful and knowledgeable throughout the process, keeping me informed every step of the way. From pla the experience was fantastic. He was incredibly helpful and knowledgeable throughout the process, keeping me informed every step of the way. From placing the order to final delivery, Brian ensured everything went smoothly. I highly recommend working with him! More

The dealership was clean, the staff were welcoming and Manny my salesmanwent about and beyond by picking my brother & myself from the airport. Manny is knowledgeable, kind, friendly and caring. Thanks aga Manny my salesmanwent about and beyond by picking my brother & myself from the airport. Manny is knowledgeable, kind, friendly and caring. Thanks again Manny! Love my truck! More

do not trust this dealerships This was the absolute worst experience I have ever had and I have bought ten maybe 15 cars when I was married. I went in on a Sunday at 11:30 after I just lost my 2019 430 worst experience I have ever had and I have bought ten maybe 15 cars when I was married. I went in on a Sunday at 11:30 after I just lost my 2019 430 to a flash flood. The water took my car in 8 minutes. I am a single female and they 100% advantage of me in my situation. A 2023 BMW 228i was posted at 26k on one website and 27k on another naturally they wouldn't honor my employee discount. The car had been on their lot for 72 days and sent to auction; that information wasn't disclosed until much later. After three and half hours of waiting the sales rep which I won't name comes back with a piece of paper folded to the side. I have never bought a car without my ex husband I specifically since I was putting 12,500 down that i wanted payments no more than 400 a month. He says sign right here best we can do is 669 a month. I am dumbfounded hungry tired and have to be at work in Austin at 8am the next day. I said ok fine signed it sat there another hour and twenty minutes. Then go into finance sign a mans desk who never gave any thing i signed. Then they tell me the cars not there wont be until the next day. My sales rep says he will get it first thing and bring it to me. They did allow me to take home a car so kind I was there until ten minutes before they closed. The next day no one calls me I texted sales rep said hello i will just come by on my way home from Austin. I get there a little after 5 first time I had ever seen the car. Its been a long day paid remaining balance of my down payment money. He gives me keys and says thanks don't forget to give a review. Here you go sir..... i left without one document. The car drove so rough it was awful. Two days into the purchase i take the car to discount tire in Temple they were shocked at how i even drove the car. Three of the four tires ere shredded down to the metal. He said completely unsafe so i by 4 tires 1200. Now I have been asking for my contract. Nothing I had specifically said i did not want their 4k extra seat cleaning whatever, Week two i have back break pads. Still asking for a contract. I get a text from someone asking how my experience and i told them it was HORRIBLE still no contract two days later a sales manager asking me to please come in. They had me sign the wrong papers and failed to send 6269.00 to the lien holder. I received a statement from the lienholder stating i financed 28k. That makes no sense. So i go in and resign papers now the cost 38,000 and the discounted the program that is specifically said i didn't want. At this point I have 5k in the car cost of tires breaks and window tint. So when I told my son who is in fiancé he wanted to look at all the papers i signed but because I asked if I needed to get attorney they won't speak with me now. THE BEST PART IS THERE IS NOTHING I CAN DO. I SIGNED PAPERS BECAUSE I TRUSTED THIS DEALERSHIP. I have two separate contracts different numbers one says i had a trade in (DIDNT) and my lien holder never got the 6269. I work for non profit helping people with employment that have disabilities. Unbelievable they can just get away with this and its okay. More

I had Jonathan assist me with the purchase of 2024 Expedition. He gave me great customer service. I am very pleased with my purchase. He answered all my questions and very attentive. Expedition. He gave me great customer service. I am very pleased with my purchase. He answered all my questions and very attentive. More

Ask for Ryan Stathos! -- Purchasing a vehicle can be a complex process, and it's important to feel trusted and cared for during the experience. You want to leave feeling u -- Purchasing a vehicle can be a complex process, and it's important to feel trusted and cared for during the experience. You want to leave feeling unpressured, confident that you made the right decision, and satisfied with the outcome. Ryan and the team at Covert Hutto provided exactly that for me. They were extremely knowledgeable and laid-back, making the entire process stress-free. Their customer service went beyond just offering a good price; it was about ensuring a positive and genuine experience from start to finish. During my initial visit, I was interested in a specific model of the F-150. After test-driving and exploring the available options, I discovered that they had the exact package I wanted, but it was located at their Bastrop location. Ryan kindly arranged to transfer the vehicle overnight to Hutto, which was extremely convenient. Once I decided to proceed, Ryan, along with Lad and Brandon, were incredibly accommodating to my needs and preferences. Their commitment to exceptional service made all the difference in making me feel confident and satisfied with my purchase. If you're purchasing a new vehicle, you must ask for Ryan. He and his team will ensure you have a top-tier experience. More

Made an appointment to drop my Tahoe off and knew ahead of time that it was a 3-5 buisness day wait. They got to it on the 4th business day of having my vehicle. They found the issue and was able to ord of time that it was a 3-5 buisness day wait. They got to it on the 4th business day of having my vehicle. They found the issue and was able to order the part. Great! Get a call two business days later that the part arrived and was installed. However, they noticed that there was another issue and had to order a different part. Going on 10 business days with no vehicle or an offer of a loaner. Guess people who work don't need a car. I had to move my schedule around just to get the car looked at and wasn't thinking it would take 2 weeks. I have to track down the service person who was helping me to get answers and it is aww shucks I don't know why that part hasn't arrive yet. Never had any issues taking my other vehicles to the manufacturer for service repairs. Always a quick turnaround. Really regretting ever buying a Tahoe if this is how Chevrolet works with their customers. More