Covert Chrysler Dodge Jeep Ram

Work was completed in a timely fashion once taken to the back, i see why appts were used for oil change service. back, i see why appts were used for oil change service. More

everyone was very kind and willing to help. it felt like they wanted me to leave with a car i truly loved it felt like they wanted me to leave with a car i truly loved More

Service writer very good Alan Calls to dealership service dept went Unanswered Not sure what’s up with that service dept went Unanswered Not sure what’s up with that More

Overall, I had a fine experience. I ordered my Grand Wagoneer in December and was told it would arrive in ~6-8 weeks. 6 months later it finally arrived. Now this isn't the fault of Co I ordered my Grand Wagoneer in December and was told it would arrive in ~6-8 weeks. 6 months later it finally arrived. Now this isn't the fault of Covert, but I did wonder what the point of the dealership was in this scenario. It's also frustrating knowing I paid a middle man (in the dealership - delta between list and invoice) for very little overall value in sourcing the vehicle. I also didn't feel like there was much appreciation for our situation / frustration. Just a "well, it's not our fault" mentality. Effectively, blame Jeep. Fair enough, but absent strong customer service in this scenario, not sure what I'm paying for. To be clear, there's no alternative to the dealer model (for now), but something to think about longer term. Patricia was phenomenal and patient with my kids when we first came in. And Chuck (who facilitated us picking up the car), was quick and friendly. Covert is very convenient to my home and I would recommend to a friend so long as they weren't ordering a car. More

Quick and friendly service. The service advisor was knowledgeable on my concern and helpful with the service The service advisor was knowledgeable on my concern and helpful with the service More

Very responsive. Polite. Busy. I was treated well, both on the phone and in person. Polite. Busy. I was treated well, both on the phone and in person. More

In my many years of car, driving and purchasing, I have not been treated better. I was more concerned than at Covert. All staff are very solicitors To make sure all questions are answered to the customer s not been treated better. I was more concerned than at Covert. All staff are very solicitors To make sure all questions are answered to the customer satisfaction More

Patricia was very helpful, and Great communication all the time & very friendly. She would answer any question. the time & very friendly. She would answer any question. More

Covert Chrysler Dodge was able to schedule an appt to get me in a timely manner me in a timely manner More

Showed up and got in and out in a timely manner with great customer service great customer service More