Covert Chrysler Dodge Jeep Ram
Austin, TX
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I was very disappointed in the service and communication. My service representative was non responsive and had absolutely no nonsense of urgency. Every time I would call, it went straight to voicemail. Rarel My service representative was non responsive and had absolutely no nonsense of urgency. Every time I would call, it went straight to voicemail. Rarely did I get a call back without having to call again for an update. When I was trying to file a claim for the work to be covered I was spoken to like my car wouldn’t be covered and I just needed to pay the $3500 bill and get my car off the lot or I would have to start paying a “storage fee”. The level of professionalism during a frustrating time was very poor. I asked to speak to a manager several times during this process due to the lack of communication during the process I will not be a returning customer and in fact, would not recommend anyone to have their car serviced here or to purchase a car from this dealership. Definitely lost a jeep customer. Could not be MORE disappointed in my experience. More
Walt did a great job on diagnosing the problem with getting the package deal on all changes and set up an appointment for us later this month on another issue. Thank you. getting the package deal on all changes and set up an appointment for us later this month on another issue. Thank you. More
I took my car yesterday and is smelling dog peed. I sent the message today for the store and told there is nothing that can do. I don’t have any animal at my house . I sent the message today for the store and told there is nothing that can do. I don’t have any animal at my house . More
The wife and I came for information regarding a trade in, and what options we may potentially have. Tanner broke down the process in detail and took of all the loose ends in terms of a deal. The wife and I b and what options we may potentially have. Tanner broke down the process in detail and took of all the loose ends in terms of a deal. The wife and I both left the dealership with vehicles that day. We couldn’t be happier with our experience. More
I had a great experience in getting my new car. Everyone was extremely helpful and professional. I would highly recommend the dealership to anyone needing a car. Everyone was extremely helpful and professional. I would highly recommend the dealership to anyone needing a car. More