Covert Chrysler Dodge Jeep Ram

Impossible to get any service other than oil change done I have been calling since November 2015 in order to get an error that comes and goes checked in our 2014 Durango. All I got was a "We'll call you lat I have been calling since November 2015 in order to get an error that comes and goes checked in our 2014 Durango. All I got was a "We'll call you later" response and nobody called back ever. I finally decided to call back and, similar to another posting, I was told very nicely that they will need to keep the car for 1-2 weeks and that the list for a loaner was 25 deep, so good luck if you have only that one car. It will basically sit on the lot waiting instead of blocking time with an appointment and see the car. It is just a diagnostic at this point, not sure why they'll need to keep the car up to 2 weeks for that. Mark has been the only person to even provide significant feedback. More

Honest, hassle free buying experience Our experience at Covert Dodge & Jeep was very pleasant and straight forward, especially in comparison to other dealerships in the area. We spent a lo Our experience at Covert Dodge & Jeep was very pleasant and straight forward, especially in comparison to other dealerships in the area. We spent a lot of timing researching what the best midsized suv was for our needs, and spent our first day looking at vehicles. When we met with Cowboy, he was receptive to our requests and did not try to sell us something we did not want or need. A few days later we decided to trade in our old vehicle for a Jeep Grand Cherokee, and test drove a few at a few other dealerships in town. Although they had the cars that we were for, there customer experience and desire to haggle on price lead us out the door. When we went back to covert, Cowboy was able to quickly find the Grand Cherokee we were looking for and was able to give us a very fair price for our car! He even went as far as to have the car detailed and fueled up while we were filling out the paperwork. All in all, I would highly recommend working with the Covert family and Cowboy for your next vehicle. You will not be disappointed! More

Good buying experience We had already made the deal over the phone the week before. When we arrived to pick up jeep, it was fueled up and detailed. Took a test drive, wait We had already made the deal over the phone the week before. When we arrived to pick up jeep, it was fueled up and detailed. Took a test drive, waited for paperwork to be done. Once we got into finance department it took about 5min, a few places to sign and we had our keys heading out the door. No pressure for add ons. More

Fair and simple It was very refreshing to purchase a new vehicle from Covert Dodge. I told the salesman what I wanted, he gave me a fair price. We closed the transact It was very refreshing to purchase a new vehicle from Covert Dodge. I told the salesman what I wanted, he gave me a fair price. We closed the transaction in minimal time. I am very satisfied and will continue to business with the salesman and the dealership. More

My experience at Covert Dodge was great. Cowboy was a great salesman who showed me options when it came to purchasing my Dodge Challenger. He was knowledgeable and friendly and wo was great. Cowboy was a great salesman who showed me options when it came to purchasing my Dodge Challenger. He was knowledgeable and friendly and worked with me and helped me get into my new ride. Would recommend Cowboy to anyone More

Used Jeep - Great Experience Found a Used Grand Cherokee 2014 model (Summit) when browsing the used inventory on a Friday morning. Set up a test drive for Saturday morning, and s Found a Used Grand Cherokee 2014 model (Summit) when browsing the used inventory on a Friday morning. Set up a test drive for Saturday morning, and signed the paperwork that afternoon. If you don't like dealing with pushy salespeople, please contact Cowboy. He's very genuine and catered towards the wants/needs of our 2 yr/old. More

Terrible place This place is an absolute joke. I went on their webpage and scheduled an oil change and got 2 emails from them confirming the appointment. I show up This place is an absolute joke. I went on their webpage and scheduled an oil change and got 2 emails from them confirming the appointment. I show up at my appointment time and they tell me that they don't make appointments for oil changes. I try to show them the email confirmation that I have and they said they don't have anyone working there by that name. Like I was lying about it! I ask to speak to the manager and a clueless guy named Tim comes out and tells me I'll have to wait 2+ hours for an 'express' oil change even though I have an appointment. I was furious after buying a 6 package oil change from Chrysler and spending $3k on a lifetime warranty and figured if I was going to have to deal with rude idiots like this then I was going to contact Chrysler and get a refund on both. Luckily I went to Maxwell and had a totally different experience. They were much more professional, cleaner and got me in and out in less than an hour. I'll be contacting Chrysler corporate about Covert. Do yourself a favor and go somewhere, anywhere else. More

Poor customer service Have taken my Jeep to this dealership for service for the past 1 1/2. When I called about a leaking rear differential, I was told they were too busy Have taken my Jeep to this dealership for service for the past 1 1/2. When I called about a leaking rear differential, I was told they were too busy with recalls and it would take a week to get a service appointment. I told him ok, and hopefully they could diagnose the problem the day I drop it off. The rep said it would take another 2 - 3 days for them to even look at my Jeep once it is dropped of. Seems to me that if you make an appointment, you should be able to have your Jeep looked at that same day. I understand repairs may take longer, but what is the point of making an appointment to have you Jeep sit on the lot for another 2-3 days. Poor customer service. More