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Covert Chrysler Dodge Jeep Ram
Austin, TX
1,396 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 18, 2025
RUN! ! We bought a CPO 2021 Jeep from these guys and have had nothing but problems since meeting the finance department, despite being a cash customer. ! We bought a CPO 2021 Jeep from these guys and have had nothing but problems since meeting the finance department, despite being a cash customer. Read the negative reviews, they're endless. Finance attempted to push over a half dozen warranties and add ons while we were in the office without any approval from us at all. We had a check for the precise amount negotiated before we arrived, and Dennise threw everything out of whack. Then she became combative when asked to remove the things we didn't ask for, and she constantly intejected that "you get nothing, nothing is covered", despite having the CPO coverage which includes 3 months/3,000 miles of max care. We tried to bail on the deal since she insisted they wouldn't honor their warranty or the CPO, and she refused to hand our check back. We had to call in the sales person and sales manager to get her to stop lying. Even after finally closing the deal and confirming that it was a CPO vehicle and will be covered, she decided to be petty, ignore us, and didn't provide us with a copy of any of the paperwork, CPO coverage, or anything. Dennise Camacho is an absolute nightmare to work with. Several items were missed or completely ignored in the CPO inspection, the front night vision camera is broken, the passenger seat is torn, and the drivers side interior lights flicker on and off. We were assured that things would be taken care of, clearly this was a lie. A non-functioning system with constant alerts on the dash would never pass CPO anywhere else I've shopped. They dropped it off in our driveway anyway. I called the day it was delivered and let them know that the defects were not addressed during the CPO inspection and I would be bringing it back. They told me to bring it back in Monday. I arrived Monday and spoke with sales and service. Sales apparently decided to shove us off on service, as it was a shock to them that the vehicle was delivered at all, and they were unaware that we would be arriving. Service refuses to cover the repairs until they speak with sales to try and get them to cover the damage. Service even claimed the night vision camera wasn't factory - it's on the window sticker, build sheet, and intergrated with the factory software! We created a ticket and documented the broken camera, torn seat, and malfunctioning lights. I was told to take the car back home and that they would schedule an appointment for me to drop the car off for repairs. To date I have not received a call back from the service department with an update, or to schedule an appointment. This is a CPO vehicle with 3 active warranties folks, they don't care. You will never get service, and you can bet that anything you buy from them will still be broken, despite any lip service they give you in the sales room. Take your hard earned cash elsewhere. You don't need the stress. This is exactly why dealers are struggling to stay in business and losing ground to direct sales and EVs. More
by elementaltoad
Employees Worked With
Dennise Camacho
November 26, 2024
Kudos to Tony for excellent communication skills and professionalism. He was very detailed in what the service consisted of and gave a timeline of when the truck would be ready. professionalism. He was very detailed in what the service consisted of and gave a timeline of when the truck would be ready. More
by funnies.infix.05
Employees Worked With
Tony Bickel
October 31, 2024
Very helpful sales man Jose Velasco who attended me did his best to get me approved and no only that his team I the finance department get me the best interest rate that I could get for being a 3rd time bu his best to get me approved and no only that his team I the finance department get me the best interest rate that I could get for being a 3rd time buyer I will definitely go again to this dealer shop More
by Htiu80
Employees Worked With
Jose Mina, Jim Thomas
October 26, 2024
This dealership worked hard to earn my trust and respect, and my trust is well deserved. Their customer representative, Kyle, was very persistent in understanding my repair needs and working with the techni and my trust is well deserved. Their customer representative, Kyle, was very persistent in understanding my repair needs and working with the technicians. His follow-up and communication with me was timely and gave me the full, unvarnished truth so that I was able to make well informed decisions. I expect to be working with Covert for a long time to come. More
by John T.
Employees Worked With
Kyle Campbell
October 19, 2024
My experience with dealership was great I give it an outstanding 10! My helper was iPatricia L Malmgren my service help was @Covert Chrysler Dodge Jeep RAM. I will gladly leave a review about my rece outstanding 10! My helper was iPatricia L Malmgren my service help was @Covert Chrysler Dodge Jeep RAM. I will gladly leave a review about my recent service experience it's Patricia from Covert Chrysler Dodge Jeep RAM.I greatly Have a moment to leave yall a review about my recent service experience. Was outstanding very good service thank you thank you ! Awesome Service! Again Thank you Patricia L Malmgren at Covert Chrysler Dodge Jeep Ram! More
by Paulalcleto22
Employees Worked With
Patricia Malmgren
October 08, 2024
I would be happy to leave a positive review, but I am unable to do so at this time. I have been in communication with this dealer for some time regarding the cancellation of the warranties that were incl unable to do so at this time. I have been in communication with this dealer for some time regarding the cancellation of the warranties that were included with my vehicle purchase. I was informed by the dealer that the bank would not approve my loan without these warranties, which I believe to be untrue. I am now attempting to cancel these warranties. Despite repeated attempts to contact them, I have not received a response. When I visited the dealership to complete the paperwork, I was informed that an expert would contact me, but this has not occurred. I am still awaiting assistance with this matter. More
by Carlos Carrero
Employees Worked With
Bernardo Vasques
August 01, 2024
This place is unprofessional the manager Bart is unprofessional. As long with all the employees, Dallas is been promising me things that he cannot keep since the moment that I walk into the dealersh unprofessional. As long with all the employees, Dallas is been promising me things that he cannot keep since the moment that I walk into the dealership Mr. B is the most rudest person that I ever met. He always trying to offend his customers they are lacking of customer service. I'm waiting for two months for a spare key. They promised me and even the manager doesn't have a way to help. They promised me so many things and each time when we go to close the deal, they act like they didn't promise anything until I walk out of there and they come running after me and say they can fix it then I found out they sold me a car with bad tires even though that my car is certified, they check it before they give it to me and they say the tires were OK but I noticed that the tires were very very old and I need to change them when I asked him about that they said they only need to make sure that I can ride home. This place is sleazy and it's the worst kind of dealership that you can ever go to stay away. There are better places. More
by Jennifer
Employees Worked With
Dallas , Mr B, Bart Gunkel
June 15, 2024
I just purchased a 2023 Challenger from Covert Dodge. I completed the purchase while overseas. They held the car until I returned. Covert Dodge then delivered the vehicle to my home in Houston at th I completed the purchase while overseas. They held the car until I returned. Covert Dodge then delivered the vehicle to my home in Houston at their cost. So that was awesome touch. I took delivery of the vehicle sight unseen which might seem high risk but it was a new car, I have owed a Challenger before, and wanted to get a "last call " vehicle. I could not find any defects in the car when it arrived. It rides smooth, the engine pulls hard, and the exhaust sound is hypnotic. I am very pleased with my purchase. The sales experience could not have been better or easier. My salesman Josh was great. More
by thomas.scott
Employees Worked With
Delivery driver Will, on time, friendly, professional. , Jose Mina
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