Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kimberly, although your complaint was "I paid nearly $300 for a diagnosis that I never got", We did perform a comprehensive diagnostic on your vehicle which revealed over 40 Diagnostic Trouble Codes (DTCs), primarily related to low voltage issues. During our investigation, we found that the battery state of charge was under 50%, with a voltage of 11.8V. We thoroughly checked both the main and auxiliary batteries, both of which passed our tests. Although you mentioned that the batteries were replaced in June, we still reset the battery sensor data and confirmed that the alternator was properly charging the system. After clearing all DTCs, we conducted a thorough road test exceeding 150 miles, and the issues did not reoccur. I apologize for any frustration caused, and we are committed to addressing any concerns you might have. If you have further questions or need additional assistance, please feel free to reach out directly.

ktarmann responded

Yes your dealership did all the diagnostic testing. No one refutes that. What I am saying in this review is that after a total of almost 14 days at your dealership we still have a broken down vehicle sitting in our driveway because within 31 miles of picking the vehicle up the SECOND time, the car threw all the same codes and almost stranded the whole family on the side of the road. The issue is we paid for a diagnosis and still have a car with issues that your technicians COULD NOT IDENTIFY. We contacted the service advisor immediately after the car malfunctioned again but got NO REPLY. So no, we did not get a diagnosis and paid almost $300 for some codes to be cleared.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your positive experience with Covert CDJR Bee Cave! We're thrilled to hear that Amy, our service advisor, provided you with such helpful and friendly service. We're glad you made the switch to our dealership and are happy with your choice. We look forward to continuing to serve you with excellence in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the part shipment and the oversight regarding the state inspection. Your concerns are valid, and we understand your frustration. We strive to provide the best service possible, and your comments highlight areas where we can improve. Please know that we are addressing these issues to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time. If there's anything further we can do to resolve this matter, please feel free to reach out.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your positive feedback! We're thrilled to hear that you found Covert CDJR Bee Cave impressive. We strive to provide exceptional service and are glad to know we met your expectations. We look forward to serving you again soon!