Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re sorry to hear about the extended delay you experienced with your vehicle. We understand how frustrating it can be to wait longer than anticipated. The delay was due to the vehicle requiring additional diagnostics at a Honda dealer and obtaining warranty approval, which contributed to the extended timeframe. We’re glad we could provide a loaner vehicle at no cost during this period to help minimize the inconvenience. We genuinely appreciate your patience and are committed to improving our processes to prevent such issues in the future. If you have any further concerns or need additional assistance, please feel free to reach out.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. I’m sorry to hear about the delays and the unresolved issue with your vehicle. We understand how important it is to have your vehicle serviced promptly and accurately. Your experience is important to us, and I would like to address these concerns directly. Please reach out to us so we can better understand the details and work towards a resolution. We’re committed to improving our service and ensuring that our customers’ needs are met effectively. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Feeling valued and having your questions taken seriously is very important to us, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention, and we’ll be sure to address your concerns with our team to improve our service. If you’d like to discuss this further, please reach out directly. We hope to have the opportunity to better serve you in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Wolfe, Thank you for your kind words! We're delighted to hear that Diego provided you with excellent service during your recent visit. At Covert CDJR Bee Cave, we take pride in our team's dedication to delivering top-notch customer care, and it's great to know Diego exemplified this. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently receive kind and urgent service at Covert CDJR Bee Cave. Providing excellent assistance and ensuring a wonderful experience is our top priority. If you ever need anything else or have any questions, don’t hesitate to reach out. We look forward to serving you again!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your experience! We’re pleased to hear that Amy, your service advisor, provided you with friendly and honest service while keeping you informed throughout your visit. At Covert CDJR Bee Cave, we strive to ensure every customer receives the best care possible. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Armando, Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Covert CDJR Bee Cave was so positive. It’s great to know that Diego provided excellent communication and professionalism throughout the process. We’re glad we could resolve your issue efficiently and handle your vehicle’s maintenance to your satisfaction. If you need anything further or have any more questions, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re pleased to hear that Diego at Covert CDJR Bee Cave provided excellent service by getting you an appointment and having your vehicle ready as promised. We’re also glad you appreciated the service video; we aim to keep our customers well-informed throughout the process. If you need any further assistance or have additional questions, please feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. I’m glad to hear that once you were checked in, the service process at Covert CDJR Bee Cave went smoothly and that you found the waiting area pleasant and clean. I apologize for any confusion and the delay in initial assistance. We appreciate your comments and will use them to improve our service process. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

I’m sorry to hear about the difficulties you faced with our sales team. It’s unfortunate that follow-through was lacking and that you felt the need to escalate the situation to get the necessary issues resolved. We strive to provide a seamless and respectful experience for all our customers, and it’s clear we did not meet those standards in your case. Your feedback is important, and we will use it to address these concerns and improve our processes. If you’d like to discuss this further or have any additional comments, please feel free to reach out. Thank you for bringing this to our attention.