Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kirk, Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and the inconvenience you experienced. Our goal is always to provide efficient and thorough service, and it’s clear we fell short in this instance. We appreciate your patience and your feedback is valuable in helping us improve. Please reach out to us directly if you have any additional concerns or need further assistance—we’re here to help resolve any issues you may have.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Amy, Thank you for your wonderful feedback! We're so pleased to hear that Diego went above and beyond in servicing your vehicle at Covert CDJR Bee Cave. Providing exceptional service is our top priority, and it’s great to know that Diego made such a positive impact. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the great review! We’re thrilled to hear that you had an amazing experience at Covert CDJR Bee Cave. It’s fantastic to know that Eric, our Service Manager, and Mike, our Shop Foreman, went above and beyond to ensure you were well taken care of. Providing exceptional service is our priority, and we’re proud to have such dedicated team members. If you need any further assistance or have more questions, feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Don, Thank you for your positive feedback! We're glad to hear that Beth was professional and helpful during your visit to Covert CDJR Bee Cave. We're excited to know you'll be bringing your RAM back for service with her. If you have any questions or need further assistance, feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re sorry to hear about the extended delay you experienced with your vehicle. We understand how frustrating it can be to wait longer than anticipated. The delay was due to the vehicle requiring additional diagnostics at a Honda dealer and obtaining warranty approval, which contributed to the extended timeframe. We’re glad we could provide a loaner vehicle at no cost during this period to help minimize the inconvenience. We genuinely appreciate your patience and are committed to improving our processes to prevent such issues in the future. If you have any further concerns or need additional assistance, please feel free to reach out.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Irene, Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and convenient service experience with us. Diego is indeed a great asset to our team, and we're glad he could provide you with professional and friendly service. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again at Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. I’m sorry to hear about the delays and the unresolved issue with your vehicle. We understand how important it is to have your vehicle serviced promptly and accurately. Your experience is important to us, and I would like to address these concerns directly. Please reach out to us so we can better understand the details and work towards a resolution. We’re committed to improving our service and ensuring that our customers’ needs are met effectively. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Feeling valued and having your questions taken seriously is very important to us, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention, and we’ll be sure to address your concerns with our team to improve our service. If you’d like to discuss this further, please reach out directly. We hope to have the opportunity to better serve you in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Wolfe, Thank you for your kind words! We're delighted to hear that Diego provided you with excellent service during your recent visit. At Covert CDJR Bee Cave, we take pride in our team's dedication to delivering top-notch customer care, and it's great to know Diego exemplified this. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently receive kind and urgent service at Covert CDJR Bee Cave. Providing excellent assistance and ensuring a wonderful experience is our top priority. If you ever need anything else or have any questions, don’t hesitate to reach out. We look forward to serving you again!