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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.1
63 Reviews

63 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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August 23, 2024

Fast and convenient service. Diego was my advisor and he was very professional and friendly. I was in and out in no time at all. More

by IRENEPORRAS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DIEGO AND ERIC
Aug 23, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Irene, Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and convenient service experience with us. Diego is indeed a great asset to our team, and we're glad he could provide you with professional and friendly service. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again at Covert CDJR Bee Cave!

August 23, 2024

Are you kidding 16 weeks to get the car back What would you rate it More

by DWSHEDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Warranty work dept
Aug 27, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re sorry to hear about the extended delay you experienced with your vehicle. We understand how frustrating it can be to wait longer than anticipated. The delay was due to the vehicle requiring additional diagnostics at a Honda dealer and obtaining warranty approval, which contributed to the extended timeframe. We’re glad we could provide a loaner vehicle at no cost during this period to help minimize the inconvenience. We genuinely appreciate your patience and are committed to improving our processes to prevent such issues in the future. If you have any further concerns or need additional assistance, please feel free to reach out.

August 22, 2024

Didn’t like the fact that it took so long to repair. Also, a separate issue that I ask to look into I was told nothing was wrong. I still have the same problem however I can’t not have my vehicle for 2 More

by M.platt71
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sarah
Aug 22, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. I’m sorry to hear about the delays and the unresolved issue with your vehicle. We understand how important it is to have your vehicle serviced promptly and accurately. Your experience is important to us, and I would like to address these concerns directly. Please reach out to us so we can better understand the details and work towards a resolution. We’re committed to improving our service and ensuring that our customers’ needs are met effectively. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

August 21, 2024

Everytime I take my vehicle in to the dealership, i’m always greeted w/ kindness and urgency. I always receive the best assistance and have a wonderful experience More

by android84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Cavanagh
Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently receive kind and urgent service at Covert CDJR Bee Cave. Providing excellent assistance and ensuring a wonderful experience is our top priority. If you ever need anything else or have any questions, don’t hesitate to reach out. We look forward to serving you again!

August 21, 2024

Nothing special about the service center. I always felt like I am bothering them and my questions are not taken seriously. I never feel like a valued customer. More

by dramirez628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember if I was given a name
Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Feeling valued and having your questions taken seriously is very important to us, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention, and we’ll be sure to address your concerns with our team to improve our service. If you’d like to discuss this further, please reach out directly. We hope to have the opportunity to better serve you in the future.

August 21, 2024

I worked with Diego here on my latest service. He was an excellent representative and provided great service More

by Wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Wolfe, Thank you for your kind words! We're delighted to hear that Diego provided you with excellent service during your recent visit. At Covert CDJR Bee Cave, we take pride in our team's dedication to delivering top-notch customer care, and it's great to know Diego exemplified this. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!

August 20, 2024

Very good Very good Very good Very good Very good Very good Very good Very good More

by Fredbrilmanre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaxcen
Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Fred, Thank you for the enthusiastic feedback! We’re delighted to hear that you had a very good experience at Covert CDJR Bee Cave. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. If you need anything else or have any questions, feel free to reach out. We look forward to serving you again!

August 19, 2024

Amy, my service advisor was friendly and honest. She kept me posted throughout the visit. More

by AMYEVILEYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shamblott
Aug 20, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your experience! We’re pleased to hear that Amy, your service advisor, provided you with friendly and honest service while keeping you informed throughout your visit. At Covert CDJR Bee Cave, we strive to ensure every customer receives the best care possible. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again!

August 18, 2024

I called this dealership and they quickly got me appointment, did diagnostics, did servicing and did follow up under a warranty repair. They were diligent getting my issue resolved with all the issu More

by Armando G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Armando, Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Covert CDJR Bee Cave was so positive. It’s great to know that Diego provided excellent communication and professionalism throughout the process. We’re glad we could resolve your issue efficiently and handle your vehicle’s maintenance to your satisfaction. If you need anything further or have any more questions, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

August 17, 2024

Diego was great in getting me an appointment and had vehicle ready when promised. Video of service was appreciated too More

by mtdewrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re pleased to hear that Diego at Covert CDJR Bee Cave provided excellent service by getting you an appointment and having your vehicle ready as promised. We’re also glad you appreciated the service video; we aim to keep our customers well-informed throughout the process. If you need any further assistance or have additional questions, please feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

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