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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.1
79 Reviews
Call Service Center (512) 900-6192

79 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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September 05, 2024

Great job on my first service at your new facility for my RAM truck. Very professional and friendly staff! More

by khcarlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that your first service visit at Covert CDJR Bee Cave went smoothly and that you found our staff to be professional and friendly. We’re proud of our new facility and are glad it made a positive impression on you. If you need anything else or have any questions about your RAM truck, don’t hesitate to reach out. We look forward to serving you again!

September 03, 2024

service was top notch and quick. Beth was on it and very polite. Will recommend to friends in need. More

by fish0065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you had a top-notch and quick service experience at Covert CDJR Bee Cave. Beth is indeed a valuable member of our team, and we’re thrilled to know that her politeness and efficiency made a positive impression on you. We appreciate your recommendation and look forward to assisting your friends and family. If you need anything else, please feel free to reach out. Thanks again for choosing us!

September 02, 2024

cancelled my order without my knowledge and did nothing about it. prices very high for work no willingness to work on price More

by bradwdear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guayo Guimbarda
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Sep 03, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brad, Thank you for sharing your feedback. We’re sorry to hear about your concerns, but we don’t have any record of an order being placed with us. It’s possible there may be some confusion with another dealership. We take customer service seriously and aim to provide transparent and fair pricing. If you’d like to discuss this further or if there's anything else we can assist you with, please reach out directly so we can address any issues you might have.

September 01, 2024

All the Service members were great. Cost was excessive, however Beth tried to lower it More

by tadjad1989
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We're pleased to hear that you had a positive experience with our service team at Covert CDJR Bee Cave. We understand that cost is a significant factor, and we’re glad Beth did her best to help with it. We appreciate your input and hope to continue providing you with excellent service in the future.

August 31, 2024

Thank you Beth / Eric for a perfect maintenance moment. Marilyn and I so appreciate you and your team. Thanks Dan for getting us to the right folks. More

by tres.childress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ford Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth/ Eric
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Tres, Thank you for your wonderful review! We’re thrilled to hear that Beth, Eric, and the team at Covert CDJR Bee Cave provided you with a perfect maintenance experience. We’re also glad Dan Covert was able to connect you with the right people. Marilyn and I appreciate your kind words and look forward to assisting you both in the future!

August 31, 2024

Personable and professional. Very nice people in sales and service. Easy to work with. Excellent representatives of the Covert family. More

by ralass9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Deaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you found our sales and service teams at Covert CDJR Bee Cave to be personable and professional. We take pride in being excellent representatives of the Covert family, and your feedback means a lot to us. We look forward to working with you again in the future!

August 30, 2024

Service team went WAY out of their way to make sure my issue was handled well! It was a tough one, but they really came through, especially Braeden Litchfield. I will always take my '21 Wrangler back for More

by smatt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Litchfield
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that our service team at Covert CDJR Bee Cave went above and beyond to handle your issue, especially Braeden Litchfield. It’s great to know that you’re so pleased with our service that you’ll continue to bring your '21 Wrangler to us for all your needs. We appreciate your trust and look forward to serving you again!

August 29, 2024

Great experience with staff and very convenient since I live right across the way from it More

by tamurey8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Aug 30, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your great feedback! We’re thrilled to hear that you had a wonderful experience with our staff at Covert CDJR Bee Cave and that our convenient location worked well for you. If you need any further assistance or have any questions, feel free to reach out. We’re here to help and look forward to seeing you again!

August 29, 2024

I had a wonderful experience. Thank you to everyone who went the extra mile for me. More

by TAITER_TAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth, Eric
Report | Print
Aug 30, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you had a wonderful experience at Covert CDJR Bee Cave. It’s great to know that our team went the extra mile to ensure your satisfaction. If you need any further assistance or have any more questions, don’t hesitate to reach out. We look forward to serving you again in the future!

August 28, 2024

Bad communication. They will not call back or answer text. I had to go stand in their service center to get answers. More

by brianchaffe142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valarie Wheeler
Report | Print
Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brian, I’m sorry to hear about your recent experience. We strive to provide prompt and effective communication, and it’s clear we missed the mark this time. Your feedback is important, and we will address this issue with our team to improve our response times and customer service. If you’d like to discuss this further or need assistance, please feel free to contact us directly. Thank you for bringing this to our attention.

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