Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Owen, I’m sorry to hear about the issues you experienced. It’s concerning to hear that there was a misunderstanding regarding your warranty coverage and that the problem persisted. We strive to provide accurate information and effective solutions, and it’s disappointing to hear that we fell short in your case. Your feedback is valuable, and I will share it with the team to address these concerns. If you’d like to discuss this further or if there’s anything else we can do to assist, please let us know. Thank you for bringing this to our attention.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

I’m sorry to hear about the difficulties you faced with our sales team. It’s unfortunate that follow-through was lacking and that you felt the need to escalate the situation to get the necessary issues resolved. We strive to provide a seamless and respectful experience for all our customers, and it’s clear we did not meet those standards in your case. Your feedback is important, and we will use it to address these concerns and improve our processes. If you’d like to discuss this further or have any additional comments, please feel free to reach out. Thank you for bringing this to our attention.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Melvin, Thank you for your positive feedback! We’re glad to hear that you were satisfied with the quick and efficient service at Covert CDJR Bee Cave. It’s wonderful to know that Beth and the team were both helpful and friendly. Your satisfaction is our top priority, and we look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Carol, Thank you for sharing your experience! We’re delighted to hear that Beth provided courteous service and that your Dodge Ram’s recall update was handled efficiently at Covert CDJR Bee Cave. It’s great to know that you found the waiting area comfortable and that the repairs were completed swiftly. We appreciate your feedback and look forward to assisting you with any future needs!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Johnny, Thank you so much for your kind words! We’re thrilled to hear that you experienced fast, efficient, and professional service at Covert CDJR Bee Cave. Our team strives to deliver the best customer service, and it’s great to know that their efforts made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kaiijr, Thank you for your feedback. We’re glad to hear that the work performed met your expectations. At Covert CDJR Bee Cave, we strive to follow manufacturer guidelines and service data to ensure your vehicle receives the necessary maintenance. We appreciate your input and will review our process to ensure we’re also considering individual vehicle needs more closely. If you have any specific concerns or need further assistance, please don’t hesitate to reach out.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the wonderful feedback! We’re thrilled to hear that you had a great experience with us at Covert CDJR Bee Cave. Diego is indeed fantastic at keeping our customers informed and ensuring everything runs smoothly. If you need anything else or have any more questions, feel free to reach out. We look forward to assisting you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kimberly, although your complaint was "I paid nearly $300 for a diagnosis that I never got", We did perform a comprehensive diagnostic on your vehicle which revealed over 40 Diagnostic Trouble Codes (DTCs), primarily related to low voltage issues. During our investigation, we found that the battery state of charge was under 50%, with a voltage of 11.8V. We thoroughly checked both the main and auxiliary batteries, both of which passed our tests. Although you mentioned that the batteries were replaced in June, we still reset the battery sensor data and confirmed that the alternator was properly charging the system. After clearing all DTCs, we conducted a thorough road test exceeding 150 miles, and the issues did not reoccur. I apologize for any frustration caused, and we are committed to addressing any concerns you might have. If you have further questions or need additional assistance, please feel free to reach out directly.

ktarmann responded

Yes your dealership did all the diagnostic testing. No one refutes that. What I am saying in this review is that after a total of almost 14 days at your dealership we still have a broken down vehicle sitting in our driveway because within 31 miles of picking the vehicle up the SECOND time, the car threw all the same codes and almost stranded the whole family on the side of the road. The issue is we paid for a diagnosis and still have a car with issues that your technicians COULD NOT IDENTIFY. We contacted the service advisor immediately after the car malfunctioned again but got NO REPLY. So no, we did not get a diagnosis and paid almost $300 for some codes to be cleared.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your positive experience with Covert CDJR Bee Cave! We're thrilled to hear that Amy, our service advisor, provided you with such helpful and friendly service. We're glad you made the switch to our dealership and are happy with your choice. We look forward to continuing to serve you with excellence in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the part shipment and the oversight regarding the state inspection. Your concerns are valid, and we understand your frustration. We strive to provide the best service possible, and your comments highlight areas where we can improve. Please know that we are addressing these issues to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time. If there's anything further we can do to resolve this matter, please feel free to reach out.