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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.3
55 Reviews
Call Service Center (512) 900-6192

55 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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August 18, 2024

I called this dealership and they quickly got me appointment, did diagnostics, did servicing and did follow up under a warranty repair. They were diligent getting my issue resolved with all the issu More

by Armando G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Armando, Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Covert CDJR Bee Cave was so positive. It’s great to know that Diego provided excellent communication and professionalism throughout the process. We’re glad we could resolve your issue efficiently and handle your vehicle’s maintenance to your satisfaction. If you need anything further or have any more questions, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

August 17, 2024

The service department bay was hard to locate. Once I finally pulled my truck in, I sat in the car for about 5 minutes before anyone came out. I was a bit confused as I didn't see anyone at first More

by ogodinez1tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. I’m glad to hear that once you were checked in, the service process at Covert CDJR Bee Cave went smoothly and that you found the waiting area pleasant and clean. I apologize for any confusion and the delay in initial assistance. We appreciate your comments and will use them to improve our service process. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

August 17, 2024

Diego was great in getting me an appointment and had vehicle ready when promised. Video of service was appreciated too More

by mtdewrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Report | Print
Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re pleased to hear that Diego at Covert CDJR Bee Cave provided excellent service by getting you an appointment and having your vehicle ready as promised. We’re also glad you appreciated the service video; we aim to keep our customers well-informed throughout the process. If you need any further assistance or have additional questions, please feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

August 16, 2024

Fast and efficient service best customer service ever, friendly and very professional in all aspect More

by johnnyarroyo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Johnny, Thank you so much for your kind words! We’re thrilled to hear that you experienced fast, efficient, and professional service at Covert CDJR Bee Cave. Our team strives to deliver the best customer service, and it’s great to know that their efforts made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

August 16, 2024

SERVICE WAS QUICK AND EXPIDIENT. VERY SATISFIED WITH THE WAIT TIME. EVERYONE WAS HELPFUL AND FRIENDLY More

by MELVINESTRADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BETH CAVANAUGH
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Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Melvin, Thank you for your positive feedback! We’re glad to hear that you were satisfied with the quick and efficient service at Covert CDJR Bee Cave. It’s wonderful to know that Beth and the team were both helpful and friendly. Your satisfaction is our top priority, and we look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!

August 16, 2024

I went for a recall update for my Dodge Ram. The person who greeted me was courteous and got my truck in line for the update right away. Waiting was comfortable and quiet. Repairs were done More

by carolkfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
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Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Carol, Thank you for sharing your experience! We’re delighted to hear that Beth provided courteous service and that your Dodge Ram’s recall update was handled efficiently at Covert CDJR Bee Cave. It’s great to know that you found the waiting area comfortable and that the repairs were completed swiftly. We appreciate your feedback and look forward to assisting you with any future needs!

August 16, 2024

Told me transmission wasn’t under warranty and charged me for fixing it. Problem still persisted a week later took car to another dealership and they told me it was under warranty and fixed my problems for f More

by Owen Bybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Prefer not too
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Owen, I’m sorry to hear about the issues you experienced. It’s concerning to hear that there was a misunderstanding regarding your warranty coverage and that the problem persisted. We strive to provide accurate information and effective solutions, and it’s disappointing to hear that we fell short in your case. Your feedback is valuable, and I will share it with the team to address these concerns. If you’d like to discuss this further or if there’s anything else we can do to assist, please let us know. Thank you for bringing this to our attention.

August 16, 2024

Every one was nice but the sales people didn’t follow through and we had to go back multiple times and finally get kind of obnoxious to get everything fixed. I really don’t like being that type of custo More

by BOWILLYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, Sarah
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

I’m sorry to hear about the difficulties you faced with our sales team. It’s unfortunate that follow-through was lacking and that you felt the need to escalate the situation to get the necessary issues resolved. We strive to provide a seamless and respectful experience for all our customers, and it’s clear we did not meet those standards in your case. Your feedback is important, and we will use it to address these concerns and improve our processes. If you’d like to discuss this further or have any additional comments, please feel free to reach out. Thank you for bringing this to our attention.

August 14, 2024

worked performed was good, recommended service was strictly off of mileage and service data not actual recommendations More

by kaijr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
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Aug 15, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kaiijr, Thank you for your feedback. We’re glad to hear that the work performed met your expectations. At Covert CDJR Bee Cave, we strive to follow manufacturer guidelines and service data to ensure your vehicle receives the necessary maintenance. We appreciate your input and will review our process to ensure we’re also considering individual vehicle needs more closely. If you have any specific concerns or need further assistance, please don’t hesitate to reach out.

August 08, 2024

Great experience and great customer service! Diego was great with giving me updates on the status and cost of things. More

by tessakwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
Report | Print
Aug 08, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the wonderful feedback! We’re thrilled to hear that you had a great experience with us at Covert CDJR Bee Cave. Diego is indeed fantastic at keeping our customers informed and ensuring everything runs smoothly. If you need anything else or have any more questions, feel free to reach out. We look forward to assisting you again in the future!

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