Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Wow! We love hearing stories like this! We're so glad that your visit for service turned into an exciting new car experience. At Covert CDJR Bee Cave, we’re all about making every visit—whether for service or sales—a seamless and enjoyable experience. Thank you for choosing us, and congratulations on your new ride! If you ever need anything, we’re always here to help. Enjoy your new vehicle!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re sorry to hear that your experience did not meet expectations. We strive to provide top-quality service, and it’s disappointing to learn that we fell short in your case. Your feedback is important to us, and we’d love the opportunity to understand more about what happened and see if there’s anything we can do to make things right.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your wonderful review! We’re so glad to hear that everything went smoothly and that you experienced excellent communication throughout the process at Covert CDJR Bee Cave. Keeping you informed about your vehicle is a top priority for us, and we’re thrilled that it made your experience a positive one. If you ever need anything else, please don’t hesitate to reach out. Thank you for trusting Covert CDJR Bee Cave, and we look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We sincerely apologize for the frustration and inconvenience you’re experiencing. Having your vehicle in the shop multiple times for the same issue, along with a lack of communication, is not the level of service we strive to provide. We understand how important it is to stay informed about your vehicle’s status, and we’d like to look into this matter further to ensure it gets resolved as quickly as possible. Please reach out to us directly so we can provide you with an update and work toward a resolution. Your feedback is valuable, and we truly appreciate the opportunity to make things right.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for sharing your experience! We’re delighted to hear that you found our team at Covert Cadillac Bee Cave friendly and pleasant. Beth truly goes above and beyond to ensure our customers are well taken care of, and we’re thrilled she made the process smooth and communicative for you. We understand how important flexibility is, especially as a busy parent, and we’re glad the loaner car helped make things easier. Your kind words mean a lot to us, and we’re here whenever you need us. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to serving you again in the future! 🚗✨

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re so glad to hear that Beth provided you with responsive and resourceful service, all while maintaining her great attitude. She’s a valued member of our team at Covert CDJR Bee Cave, and it’s always wonderful to see her efforts recognized by our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your concerns. We sincerely apologize for the frustrating experience you’ve had. Regarding the recall, some repairs do require specific parts that may not be readily available to order and keep on hand. In certain cases, parts are on restriction, which is unfortunately beyond our control but ensures the highest quality and safety standards. As for the steering wheel issue, we understand your frustration and would be happy to review this further to ensure it’s resolved properly. Your satisfaction is very important to us, and we’d like the opportunity to address any remaining concerns. Please reach out so we can assist you further.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback, and we apologize for the delay you experienced during your scheduled oil change. While we strive to complete routine services as efficiently as possible, there are times when unexpected circumstances can extend wait times. We understand your frustration, and we’re always looking for ways to improve our processes to better serve our customers. Please don’t hesitate to reach out if you’d like to discuss your experience further. We value your time and appreciate your understanding.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. We understand your concerns regarding the vibration issue with your Jeep Patriot and appreciate the opportunity to have serviced your vehicle. The recommendation to allow a break-in period for a new engine is a standard practice, and our team confirmed that the vehicle was operating within acceptable parameters. While we aim to provide the best possible service experience, it’s important to note that some characteristics of a vehicle, such as minor vibrations, can vary and may not always align with personal expectations. We regret that this experience didn’t meet your satisfaction and will continue striving to offer quality service to all our customers.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re thrilled to hear that your experience at Covert CDJR Bee Cave was great and that our team was able to assist you with getting the parts for your Jeep. Providing excellent service and support is always our priority. If there’s anything else you need, don’t hesitate to reach out. We appreciate your feedback and look forward to helping you again in the future!