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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.3
55 Reviews
Call Service Center (512) 900-6192

55 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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August 31, 2024

The service center was excellent the competed the work on time and everything was fixed. I would have liked a call to inform me that I could pick up the jeep. More

by BOWILLYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Souther
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re glad to hear that the service center at Covert CDJR Bee Cave completed the work on time and resolved the issues with your Jeep. We apologize for the lapse in communication regarding the pickup. We appreciate your input and will work to improve our notification process. If you have any other concerns or need further assistance, please let us know.

August 30, 2024

Service team went WAY out of their way to make sure my issue was handled well! It was a tough one, but they really came through, especially Braeden Litchfield. I will always take my '21 Wrangler back for More

by smatt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Litchfield
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that our service team at Covert CDJR Bee Cave went above and beyond to handle your issue, especially Braeden Litchfield. It’s great to know that you’re so pleased with our service that you’ll continue to bring your '21 Wrangler to us for all your needs. We appreciate your trust and look forward to serving you again!

August 29, 2024

Great experience with staff and very convenient since I live right across the way from it More

by tamurey8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Aug 30, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your great feedback! We’re thrilled to hear that you had a wonderful experience with our staff at Covert CDJR Bee Cave and that our convenient location worked well for you. If you need any further assistance or have any questions, feel free to reach out. We’re here to help and look forward to seeing you again!

August 29, 2024

I had a wonderful experience. Thank you to everyone who went the extra mile for me. More

by TAITER_TAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth, Eric
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Aug 30, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you had a wonderful experience at Covert CDJR Bee Cave. It’s great to know that our team went the extra mile to ensure your satisfaction. If you need any further assistance or have any more questions, don’t hesitate to reach out. We look forward to serving you again in the future!

August 28, 2024

Plan for delays in your service. Buffer plenty of extra time. Be ready for them to not do it all. You most likely will need a 2nd visit. Bathrooms were OOO, no options provided. More

by kirk11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service team
Report | Print
Aug 29, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kirk, Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and the inconvenience you experienced. Our goal is always to provide efficient and thorough service, and it’s clear we fell short in this instance. We appreciate your patience and your feedback is valuable in helping us improve. Please reach out to us directly if you have any additional concerns or need further assistance—we’re here to help resolve any issues you may have.

August 28, 2024

Bad communication. They will not call back or answer text. I had to go stand in their service center to get answers. More

by brianchaffe142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valarie Wheeler
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brian, I’m sorry to hear about your recent experience. We strive to provide prompt and effective communication, and it’s clear we missed the mark this time. Your feedback is important, and we will address this issue with our team to improve our response times and customer service. If you’d like to discuss this further or need assistance, please feel free to contact us directly. Thank you for bringing this to our attention.

August 28, 2024

Service was excellent I was keep informed of the action being taken on my csr More

by lhulan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradenlitchfield
Report | Print
Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your positive feedback! We're glad to hear that you had an excellent service experience at Covert CDJR Bee Cave and that you were kept informed throughout the process. Keeping you updated is a key part of our commitment to providing great service, and it’s wonderful to know we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 28, 2024

Dealer ship did a good job make sure everything was good to go and working well. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Tyler, Corey, Diego, Marcus.
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Daniel, Thank you for your feedback! We’re pleased to hear that our team at Covert CDJR Bee Cave ensured everything was in excellent working order for you. Providing top-notch service and making sure everything is good to go is a priority for us. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!

August 28, 2024

Everyone is always welcoming we always have great service and the facility is so nice and clean More

by lh_harp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harp
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you consistently have a great experience at Covert CDJR Bee Cave. It’s wonderful to know that our team’s welcoming attitude and the cleanliness of our facility contribute to your positive visits. We’re committed to maintaining high standards of service and comfort, and it’s great to see that reflected in your feedback. If you ever need anything or have any questions, feel free to reach out. We look forward to seeing you again!

August 27, 2024

Diego truly went above and beyond for me in the servicing of my vehicle. I can’t say enough kind words about him! More

by amy.primmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Aug 27, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Amy, Thank you for your wonderful feedback! We're so pleased to hear that Diego went above and beyond in servicing your vehicle at Covert CDJR Bee Cave. Providing exceptional service is our top priority, and it’s great to know that Diego made such a positive impact. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!

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