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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.1
63 Reviews
Call Service Center (512) 900-6192

63 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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September 06, 2024

Ehh. ...this is a tough one. To be honest, it's the communications as well as the outcome this time around. The communications were a little labored, and More

by Michael S Hahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Sep 09, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Michael, I’m truly sorry to hear about the difficulties you experienced with communication and the outcome of the service. It’s concerning to learn that your wife ended up stranded and that you feel a test drive may not have been conducted after the major engine repair. We take such matters seriously and want to ensure our processes are thorough. Please reach out to us directly with more details so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.

September 05, 2024

Fast, friendly, and professional. I was earlier than expected and they still got my work started right away. More

by monicapenshorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Monica, Thank you for your kind words! We’re delighted to hear that your experience at Covert CDJR Bee Cave was fast, friendly, and professional. It’s great to know that even with your early arrival, our team promptly got to work on your needs. We appreciate your feedback and look forward to serving you again in the future. If you have any more questions or need further assistance, feel free to reach out. Have a great day!

September 05, 2024

Great job on my first service at your new facility for my RAM truck. Very professional and friendly staff! More

by khcarlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that your first service visit at Covert CDJR Bee Cave went smoothly and that you found our staff to be professional and friendly. We’re proud of our new facility and are glad it made a positive impression on you. If you need anything else or have any questions about your RAM truck, don’t hesitate to reach out. We look forward to serving you again!

September 03, 2024

service was top notch and quick. Beth was on it and very polite. Will recommend to friends in need. More

by fish0065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you had a top-notch and quick service experience at Covert CDJR Bee Cave. Beth is indeed a valuable member of our team, and we’re thrilled to know that her politeness and efficiency made a positive impression on you. We appreciate your recommendation and look forward to assisting your friends and family. If you need anything else, please feel free to reach out. Thanks again for choosing us!

September 02, 2024

cancelled my order without my knowledge and did nothing about it. prices very high for work no willingness to work on price More

by bradwdear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guayo Guimbarda
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Sep 03, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brad, Thank you for sharing your feedback. We’re sorry to hear about your concerns, but we don’t have any record of an order being placed with us. It’s possible there may be some confusion with another dealership. We take customer service seriously and aim to provide transparent and fair pricing. If you’d like to discuss this further or if there's anything else we can assist you with, please reach out directly so we can address any issues you might have.

September 01, 2024

All the Service members were great. Cost was excessive, however Beth tried to lower it More

by tadjad1989
Recommend Dealer
Yes
Employees Worked With
Beth
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We're pleased to hear that you had a positive experience with our service team at Covert CDJR Bee Cave. We understand that cost is a significant factor, and we’re glad Beth did her best to help with it. We appreciate your input and hope to continue providing you with excellent service in the future.

August 31, 2024

The service center was excellent the competed the work on time and everything was fixed. I would have liked a call to inform me that I could pick up the jeep. More

by BOWILLYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Souther
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re glad to hear that the service center at Covert CDJR Bee Cave completed the work on time and resolved the issues with your Jeep. We apologize for the lapse in communication regarding the pickup. We appreciate your input and will work to improve our notification process. If you have any other concerns or need further assistance, please let us know.

August 31, 2024

Thank you Beth / Eric for a perfect maintenance moment. Marilyn and I so appreciate you and your team. Thanks Dan for getting us to the right folks. More

by tres.childress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ford Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth/ Eric
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Tres, Thank you for your wonderful review! We’re thrilled to hear that Beth, Eric, and the team at Covert CDJR Bee Cave provided you with a perfect maintenance experience. We’re also glad Dan Covert was able to connect you with the right people. Marilyn and I appreciate your kind words and look forward to assisting you both in the future!

August 31, 2024

Personable and professional. Very nice people in sales and service. Easy to work with. Excellent representatives of the Covert family. More

by ralass9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Deaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you found our sales and service teams at Covert CDJR Bee Cave to be personable and professional. We take pride in being excellent representatives of the Covert family, and your feedback means a lot to us. We look forward to working with you again in the future!

August 30, 2024

Service team went WAY out of their way to make sure my issue was handled well! It was a tough one, but they really came through, especially Braeden Litchfield. I will always take my '21 Wrangler back for More

by smatt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Litchfield
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that our service team at Covert CDJR Bee Cave went above and beyond to handle your issue, especially Braeden Litchfield. It’s great to know that you’re so pleased with our service that you’ll continue to bring your '21 Wrangler to us for all your needs. We appreciate your trust and look forward to serving you again!

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