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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.2
56 Reviews
Call Service Center (512) 900-6192

56 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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September 09, 2024

Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arr More

by wlnwtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kody Kaminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to review all appointment requests thoroughly to ensure we have the necessary parts and resources available. It’s clear we fell short in this instance, particularly regarding communication and follow-up. We appreciate you bringing this to our attention and will use your input to improve our processes. If you have any further concerns or if there's anything else we can do to resolve this issue, please feel free to reach out directly.

September 06, 2024

Super friendly, fast and did a good job…nice waiting room…it’s nice having them in the lakeway bee cave area… More

by jerry.w.hanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego in service , Jamie Behl
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Jerry, Thank you for your fantastic review! We’re delighted to hear that you found our service at Covert CDJR Bee Cave to be super friendly, fast, and well-done. It’s great to know you enjoyed our waiting room and appreciated our location in the Lakeway Bee Cave area. Your feedback is important to us, and we’re here for any future needs you may have. We look forward to seeing you again!

September 06, 2024

Excellent Service! The entire staff went out of their way to take care of me. I would certainly recommend them for service on a Jeep product. More

by rustyrutl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Tippet and Denise
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Rusty, Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Covert CDJR Bee Cave. It’s fantastic to know that our entire staff went above and beyond to take care of you. Your recommendation for Jeep service means a lot to us. If you have any more needs or questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

September 06, 2024

Ehh. ...this is a tough one. To be honest, it's the communications as well as the outcome this time around. The communications were a little labored, and More

by Michael S Hahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Sep 09, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Michael, I’m truly sorry to hear about the difficulties you experienced with communication and the outcome of the service. It’s concerning to learn that your wife ended up stranded and that you feel a test drive may not have been conducted after the major engine repair. We take such matters seriously and want to ensure our processes are thorough. Please reach out to us directly with more details so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.

September 05, 2024

Great job on my first service at your new facility for my RAM truck. Very professional and friendly staff! More

by khcarlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that your first service visit at Covert CDJR Bee Cave went smoothly and that you found our staff to be professional and friendly. We’re proud of our new facility and are glad it made a positive impression on you. If you need anything else or have any questions about your RAM truck, don’t hesitate to reach out. We look forward to serving you again!

September 05, 2024

Fast, friendly, and professional. I was earlier than expected and they still got my work started right away. More

by monicapenshorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Monica, Thank you for your kind words! We’re delighted to hear that your experience at Covert CDJR Bee Cave was fast, friendly, and professional. It’s great to know that even with your early arrival, our team promptly got to work on your needs. We appreciate your feedback and look forward to serving you again in the future. If you have any more questions or need further assistance, feel free to reach out. Have a great day!

September 03, 2024

service was top notch and quick. Beth was on it and very polite. Will recommend to friends in need. More

by fish0065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you had a top-notch and quick service experience at Covert CDJR Bee Cave. Beth is indeed a valuable member of our team, and we’re thrilled to know that her politeness and efficiency made a positive impression on you. We appreciate your recommendation and look forward to assisting your friends and family. If you need anything else, please feel free to reach out. Thanks again for choosing us!

September 02, 2024

cancelled my order without my knowledge and did nothing about it. prices very high for work no willingness to work on price More

by bradwdear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guayo Guimbarda
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Sep 03, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brad, Thank you for sharing your feedback. We’re sorry to hear about your concerns, but we don’t have any record of an order being placed with us. It’s possible there may be some confusion with another dealership. We take customer service seriously and aim to provide transparent and fair pricing. If you’d like to discuss this further or if there's anything else we can assist you with, please reach out directly so we can address any issues you might have.

September 01, 2024

All the Service members were great. Cost was excessive, however Beth tried to lower it More

by tadjad1989
Recommend Dealer
Yes
Employees Worked With
Beth
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We're pleased to hear that you had a positive experience with our service team at Covert CDJR Bee Cave. We understand that cost is a significant factor, and we’re glad Beth did her best to help with it. We appreciate your input and hope to continue providing you with excellent service in the future.

August 31, 2024

Thank you Beth / Eric for a perfect maintenance moment. Marilyn and I so appreciate you and your team. Thanks Dan for getting us to the right folks. More

by tres.childress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ford Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth/ Eric
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Sep 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Tres, Thank you for your wonderful review! We’re thrilled to hear that Beth, Eric, and the team at Covert CDJR Bee Cave provided you with a perfect maintenance experience. We’re also glad Dan Covert was able to connect you with the right people. Marilyn and I appreciate your kind words and look forward to assisting you both in the future!

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