Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center
Austin, TX
55 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center
Outstanding customer service , everyone is always so friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a new or used vehicle!! More
The dealership is in a new location and trying to secure clientele. Need I say more ? clientele. Need I say more ? More
We were helped by so many amazing people at Jeep. John, Javier, Noah and Tyler were always there willing to answer any questions I had over the past few weeks. Really appreciate the great service we John, Javier, Noah and Tyler were always there willing to answer any questions I had over the past few weeks. Really appreciate the great service we received. Everyone there goes above and beyond to make sure the customer is pleased and well informed with their purchase. More
Lifetime warranty transmission replacement took longer than expected. Three days to diagnose, 4 weeks to obtain new transmission, three weeks to install. Engine overheated when attempting to pick up vehi than expected. Three days to diagnose, 4 weeks to obtain new transmission, three weeks to install. Engine overheated when attempting to pick up vehicle. Two weeks required for new radiator cap and flush ($350). So, a total of 2.5 months at the shop, but Jeep did honor the transmission warranty. Everything is working now but took too long to fix. More
Very competent and expert technicians and service department. Communications were sketchy at times. Responses to voicemails were unpredictable. department. Communications were sketchy at times. Responses to voicemails were unpredictable. More
Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arr this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arrival to make sure they have the parts or resources needed to perform the service requested, so you may find yourself being rescheduled. There waas a recall on my truck and a part needs to be ordered, instead of proactively communicating with me about the recall to confirm and then order the part and have it available for my appointment so I could service that recall together with my service request, they checked when I arrive. I asked them to order the part and schedule me for the recall service and they failed to follow up with this simple request during my visit. More