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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.3
52 Reviews
Call Service Center (512) 900-6192

52 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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September 27, 2024

The dealership is in a new location and trying to secure clientele. Need I say more ? More

by issomet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaxsen Schlauch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We appreciate your insight as we work to establish ourselves at our new location at Covert CDJR Bee Cave. We're committed to providing exceptional service and building lasting relationships with our customers. If there’s anything specific you’d like to see or any suggestions you have, please feel free to share. We value your input and hope to earn your trust!

September 21, 2024

We were helped by so many amazing people at Jeep. John, Javier, Noah and Tyler were always there willing to answer any questions I had over the past few weeks. Really appreciate the great service we More

by kelleykalmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Puerto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kelly, Thank you for your wonderful review! We're thrilled to hear that John, Javier, Noah, and Tyler provided you with such amazing service at Covert CDJR Bee Cave. Our team is dedicated to ensuring that every customer feels informed and satisfied throughout their experience. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new vehicle!

September 19, 2024

They are always fast and friendly. Oil change and tire rotation done before I knew it! More

by john.perschbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
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Sep 23, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

John, Thank you for your great feedback! We’re so glad to hear that you had a fast and friendly experience at Covert CDJR Bee Cave. Our team strives to provide efficient service, and it’s wonderful to know that your oil change and tire rotation were completed quickly. If you need anything else, feel free to reach out. We look forward to seeing you again!

September 16, 2024

Great work. Did what they promised and work was as expected. U recommended them for sure More

by jc-peters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Behl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the positive review! We’re thrilled to hear that the team at Covert CDJR Bee Cave met your expectations and delivered on their promises. Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, please feel free to reach out. We look forward to serving you again!

September 12, 2024

Lifetime warranty transmission replacement took longer than expected. Three days to diagnose, 4 weeks to obtain new transmission, three weeks to install. Engine overheated when attempting to pick up vehi More

by mphellrung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Sep 13, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience. I’m sorry to hear about the extended timeframe for your transmission replacement and the additional issues with your vehicle. We understand how frustrating such delays can be and appreciate your patience throughout the process. While it’s good to know the warranty was honored and everything is working now, we will use your feedback to improve our efficiency and communication. If you have any further concerns or need assistance, please feel free to reach out.

September 11, 2024

Very competent and expert technicians and service department. Communications were sketchy at times. Responses to voicemails were unpredictable. More

by tdguckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with the Service Dept
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Sep 12, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback and for recognizing the expertise of our technicians and service department at Covert CDJR Bee Cave. We’re glad to hear you were satisfied with the quality of the service. However, we apologize for the inconsistencies in communication and response times. We’re actively working to improve this aspect of our service to ensure a smoother experience for all our customers. Your feedback is invaluable, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to reach out directly.

September 09, 2024

Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arr More

by wlnwtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kody Kaminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to review all appointment requests thoroughly to ensure we have the necessary parts and resources available. It’s clear we fell short in this instance, particularly regarding communication and follow-up. We appreciate you bringing this to our attention and will use your input to improve our processes. If you have any further concerns or if there's anything else we can do to resolve this issue, please feel free to reach out directly.

September 06, 2024

Super friendly, fast and did a good job…nice waiting room…it’s nice having them in the lakeway bee cave area… More

by jerry.w.hanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Behl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego in service
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Jerry, Thank you for your fantastic review! We’re delighted to hear that you found our service at Covert CDJR Bee Cave to be super friendly, fast, and well-done. It’s great to know you enjoyed our waiting room and appreciated our location in the Lakeway Bee Cave area. Your feedback is important to us, and we’re here for any future needs you may have. We look forward to seeing you again!

September 06, 2024

Excellent Service! The entire staff went out of their way to take care of me. I would certainly recommend them for service on a Jeep product. More

by rustyrutl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Tippet and Denise
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Rusty, Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Covert CDJR Bee Cave. It’s fantastic to know that our entire staff went above and beyond to take care of you. Your recommendation for Jeep service means a lot to us. If you have any more needs or questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

September 06, 2024

Ehh. ...this is a tough one. To be honest, it's the communications as well as the outcome this time around. The communications were a little labored, and More

by Michael S Hahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Sep 09, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Michael, I’m truly sorry to hear about the difficulties you experienced with communication and the outcome of the service. It’s concerning to learn that your wife ended up stranded and that you feel a test drive may not have been conducted after the major engine repair. We take such matters seriously and want to ensure our processes are thorough. Please reach out to us directly with more details so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.

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