Covert Cadillac - Service Center

Excellent Customer Service I did not have a spare key for my car and when the battery of in my one key was about to die I realized i probably need to try and get one. What I th I did not have a spare key for my car and when the battery of in my one key was about to die I realized i probably need to try and get one. What I thought was going to be a difficult and painfully long experience was made so easy by the help of Cory. I told him my situation and he immediately took care of it supply me with a spare key. THe process was so easy and quick. I would highly recommend this dealership to anyone. They have great customer service. More

They have not let me down! Bradley Allen is not only an outstanding salesman that is easy to do business with but he continues to deliver outstanding customer service long after Bradley Allen is not only an outstanding salesman that is easy to do business with but he continues to deliver outstanding customer service long after the sale! I contacted Bradley looking for some help with who to go to for service. He got in touch with a service manager, Michael Capps, who contacted me shortly there after. We set an appointment and dropped my car off later that day. I have purchased 2 vehicles from Covert through Bradley and it has been a terrific expereince both times! With the extra help he has provided, Covert will always get my business. Great customer service like this is not easy to find. More

Going downhill :( Use to have great service...actually the best service out there but now they have characters like Andrew Rodriguez who "cant help because I am a cashi Use to have great service...actually the best service out there but now they have characters like Andrew Rodriguez who "cant help because I am a cashier" who offer no solutions and obviously hate their job. If this is the future of Cadillac, they are in trouble. Find people who love what they do. It makes a difference when they love their job..or at least feel blessed to have one!! More