Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Covert Cadillac
Austin, TX
1,021 Reviews
We have been in business for over 100 years! Let us earn your business by providing you with the "Ultimate Luxury Experience". In 1909 Frank M. Covert Sr. opened the first automobile dealership in Central Texas and has been providing the best possible customer service. Since 1909, we have become a five generation family-owned and operated business. Make an appointment today and see why the Covert Family deserves to earn your business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,021 reviews
October 11, 2023
I have purchased a number of Cadillac cars from Covert. The experience has always been a pleasure. The sales team is professional and especially Tony. Thanks Covert The experience has always been a pleasure. The sales team is professional and especially Tony. Thanks Covert More
by Spearsml320
Employees Worked With
October 02, 2023
Everyone we dealt with was helpful, informative and pleasant. This was my 3rd car from Covert. pleasant. This was my 3rd car from Covert. More
by Judyswinehart
Employees Worked With
September 05, 2023
They tried to squeeze every penny out of you for a highly overpriced car. Started at $5,000 over book value!!!! Very poor car salespeople in the company. Don't know how the negotiate for a reasonable deal overpriced car. Started at $5,000 over book value!!!! Very poor car salespeople in the company. Don't know how the negotiate for a reasonable deal More
by smarter than you
Employees Worked With
August 14, 2023
We saw a Cadillac in Cargurus so we decided to visit the dealer. When we got there we came in waited for someone to come help us but no one came we were just standing there in the entrance. There was this g dealer. When we got there we came in waited for someone to come help us but no one came we were just standing there in the entrance. There was this girl there who passed by us 2 times and she didn’t even say anything she was in her phone and sat back to her desk. We decided to take a look outside since no one seemed eager to help us. When we were outside we looked around for 5 minutes approximately and the same girl came outside to ask us if we needed help but we refused since she saw us looking at the cars then she wanted to help us. More
by ouabrida16
Employees Worked With
I dont know her name
May 09, 2023
This advisor in concert with a lying technician and service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier. There was no leak. I needed A/C service. Refrigerant was low. A tiny leak was identified in the tubes between front and rear evaporators. This could not be easily fixed because parts were not available. However the technician claimed the compressor was noisy and needed replacement because it was about to fail. The technician claimed brake pads were down to 2mm and needed replacement. But 2 months earlier my parking brake was repaired elsewhere and brake pads measured 6-7mm of padding. They also wanted to replace Pittman gear and idler arm, and U joints. When I questioned the integrity of these people they became offended and defensive over my doubts. Ultimately my A/C was topped off last August and has continued to work well. My brakes are just now, 10 months later being replaced. The wet seal is dry, as I would have expected. I was given a con job by Covert Cadillac on Research Blvd last August. I was a long term customer as well but will never return to the Research Blvd location!! Covert Cadillac in Bee Cave is new and clean and wonderfully honest with great technicians and service advisors. They verified the integrity of my vehicle at 157,000 miles and I need to call them out as a beam of bright sunshine. More
by Jeb
April 13, 2023
The service was outstanding. Very professional and knowledgeable about everything. Will always come back for great service. Thank you !! Very professional and knowledgeable about everything. Will always come back for great service. Thank you !! More
by Janice_f_roberts
Employees Worked With
February 05, 2023
good service outstanding bought a catilac from kristopher kerfoot and had outstanding service, will buy again! kerfoot and had outstanding service, will buy again! More
by o3ieb
Employees Worked With
September 04, 2022
Over the years I have made several vehicle purchases from Covert family dealers and this was my first from Covert Cadillac. The vehicle is beautiful and according to Carfax they properly prepared the car I b Covert family dealers and this was my first from Covert Cadillac. The vehicle is beautiful and according to Carfax they properly prepared the car I bought for sale. While I am overall happy with my car purchase, I believe the sales managers could have made the process smoother not only to be more transparent and not fall into the typical car sales mentality that turns people off. It is for this reason that I did not give a perfect rating. While I still believe I did not receive the best deal that reflected my past loyalty, I found it acceptable. The sales person was excellent and if it wasn’t for her customer skills and personality, I most likely would have walked out of the dealership and looked elsewhere. I also give the finance manager kudos for his professionalism and making this process smooth. What I did learn, is that go prepared, go patient and go to Covert Cadillac ready to negotiate and certainly ready to counter and walk out. More
by PeterM
Employees Worked With
Christian - finance mgr and Melinda - internet sales, Violeta Sosa
August 04, 2022
Kayla at service counter was very rude. Practically threw keys at my husband. Covert has always had best customer service until yesterday, Practically threw keys at my husband. Covert has always had best customer service until yesterday, More
by Cindy
Employees Worked With
