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Covert Cadillac

Austin, TX

4.4
1,021 Reviews
We have been in business for over 100 years! Let us earn your business by providing you with the "Ultimate Luxury Experience". In 1909 Frank M. Covert Sr. opened the first automobile dealership in Central Texas and has been providing the best possible customer service. Since 1909, we have become a five generation family-owned and operated business. Make an appointment today and see why the Covert Family deserves to earn your business.
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11750 Research Blvd

Austin, TX

78759

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Showing 1,021 reviews

October 26, 2021

A Very rude person worst customer service this has been the worst experience car purchase More

by libbytraylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Peeler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Mackey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Covert Cadillac responded

Libby, We are very sorry for your experience...Please reach out to our Assistant General Manager, Jason to resolve any of your concerns. 512-583-3415 Best Regards

October 26, 2021

My experience at Covert was great, a stark contrast to my poor experience at Capitol Chevrolet. Chris was patient, kind and listened to my needs, and found a way to solve my car problem by selling me a Cadil More

by dmatranga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Covert Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Covert Cadillac. We sincerely value your business and look forward to your next visit!

October 23, 2021

Atención perfecta..JD me ayudo a encontrar la mejor opción para mi. Buscaba una camioneta usada con muchas y me encontró una con solo 19k y casi en el mismo precio. Gracias por el servicio. More

by Wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose "JD" Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Covert Cadillac responded

Hola, todo nuestro equipo trabaja arduamente para trabajar con su presupuesto y conseguirle la mejor oferta. ¡Siempre estamos aquí con el mismo excelente servicio siempre que necesite servicio u otro vehículo! Cuídate.

October 23, 2021

Gavin helped us through every step of our car-buying process and was very personable. More

by lucas.frano01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Covert Cadillac responded

Hello, we really appreciate your feedback. We're happy to hear Gavin delivered excellent service during your visit.

October 22, 2021

Chris was a very nice and friendly man loved to work with him. He was a honest person More

by Longtx512
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Covert Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Covert Cadillac!

October 21, 2021

Amazing customer service, very helpful and went above to beyond to help with first time purchase. More

by Mari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everette Bradshaw, Christian Carrasco
Oct 29, 2021 -

Covert Cadillac responded

Hi Mari, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 20, 2021

Super helpful and attentive staff. They worked with me on a couple of items on the used vehicle I was looking at and made the deal work. Overall great experience. 4 hours …..new (to me) truck. Can’t be muc More

by jbendall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe T. Five stars , Keith Rodgers
Oct 29, 2021 -

Covert Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit.

October 16, 2021

Keith Rogers was my sales person. He found me exactly what I wanted and at a great price. He made me feel seen and heard and didn’t try to make me feel like I didn’t know what I was doing. He continued t More

by Melissa Massaad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leticia Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Rodgers
Oct 29, 2021 -

Covert Cadillac responded

Hi Melissa, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Have a great day.

October 16, 2021

Overall experience was extremely great. We loved the professionalism and understanding of what we were looking for. More

by mariaaguirreaguilar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Aguirre
Oct 29, 2021 -

Covert Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Covert Cadillac and we hope to see you again soon!

October 16, 2021

Very kind, efficient and helpful. We got just what we were looking for today. Thank you! More

by sheaseale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Benitez
Oct 29, 2021 -

Covert Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Enjoy your new vehicle.

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