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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.7
79 Reviews
Call Service Center (512) 900-7062

79 Reviews of Covert Cadillac Bee Cave - Service Center

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August 16, 2024

Nice facility with nice folks. I enjoy working with the staff. Zach does a great job. More

by JRM.VETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great help from Zach.
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you for the kind words! We’re glad to hear that you enjoyed working with the staff at Covert Cadillac Bee Cave and that you’re pleased with our facility. We’ll be sure to pass along your praise to Zach—he’ll be thrilled to hear it! If there’s anything more we can do for you, please don’t hesitate to reach out.

August 15, 2024

Quick service, friendly staff, reasonably priced repairs. No xx on service needs. I will return again. More

by DGLT06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade higganbotham
Report | Print
Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience! We’re pleased to hear that you found our service quick, our staff friendly, and our repairs reasonably priced. At Covert Cadillac Bee Cave, we aim to provide transparent and efficient service every time, so it’s great to know we met your expectations. We look forward to serving you again in the future!

August 15, 2024

Jennifer was extremely helpful and efficient in getting my car serviced, she definitely made the experience enjoyable! More

by Frankandrewpena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada
Report | Print
Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Frank, Thank you for your wonderful review! We’re delighted to hear that Jennifer provided you with such helpful and efficient service. At Covert Cadillac Bee Cave, we strive to make every service experience enjoyable, and it’s great to know Jennifer achieved that for you. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 15, 2024

Customer service from Matt L. was excellent! All issues are fixed. Loaner car was available both times within a couple days! Thank you ! Will be coming back! More

by SHELLY_SLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt L
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Shelly, Thank you for the great feedback! We’re thrilled to hear that Matt L. provided you with excellent customer service and that all your issues were resolved. It’s fantastic that we were able to provide you with a loaner car quickly both times. At Covert Cadillac Bee Cave, we’re committed to ensuring a smooth and satisfying experience, and we’re excited to have you back in the future. If you need anything else, please let us know!

August 14, 2024

Went in for an oil change/detail. ...coolant leak discovered, repairs made, had a minor issue after, but was handled with white glove treatment...tow, loaner, same day service. The wh More

by Caryn H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
Report | Print
Aug 14, 2024 -

Covert Cadillac Bee Cave responded

Caryn, Thank you for your wonderful review! We're delighted to hear about your positive experience at Covert Cadillac Bee Cave. It's great to know that despite the unexpected coolant leak, our team, including Wade Higginbotham and the entire service crew, provided you with the exceptional care you deserved. We're pleased we could resolve the minor issue with our white glove treatment, including the tow, loaner, and same-day service. Your loyalty as a Cadillac owner means a lot to us, and we're grateful for your continued trust. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave for your XT6!

August 14, 2024

The Cadillac service department there was amazing! Throughout the process of getting services done the communication about my vehicle was clear and timely. The entire team was friendly, helpful and ma More

by ASHLEYCARTHRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
Report | Print
Aug 14, 2024 -

Covert Cadillac Bee Cave responded

Ashley, Thank you so much for your wonderful review! We’re thrilled to hear that your experience with our service department was exceptional. At Covert Cadillac Bee Cave, we strive to provide clear communication, a friendly atmosphere, and top-notch facilities for all our customers. We're delighted that you felt welcomed and appreciated the cleanliness and amenities we offer. Your recommendation means a lot to us, and we look forward to assisting you with your next vehicle purchase or service. If you need anything in the future, don’t hesitate to reach out!

August 14, 2024

The staff was very helpful and friendly, including the folks at the information desk as well as everyone else. (One of the ladies that works there even helped me with the coffee machine, because I couldn More

by SHARON_JONES9093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Sharon, Thank you for your kind words! We’re thrilled to hear that our team at Covert Cadillac Bee Cave, including the staff at the information desk, made such a positive impression. It’s great to know that everyone, even assisting with the coffee machine, contributed to your pleasant experience. We’re glad we could get your car fixed quickly and efficiently. If you need anything else, don’t hesitate to reach out. We look forward to seeing you again!

August 13, 2024

Wade and his team always take good care of me. They are always polite and professional. More

by EDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Eden, Thank you for your kind words! We’re delighted to hear that Wade and his team at Covert Cadillac Bee Cave consistently provide you with polite and professional service. We truly value your feedback and appreciate your continued trust in our team. If there’s anything more we can do for you, please don’t hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave!

August 13, 2024

Ms. Jennifer went above and beyond to help me with my vehicle and I am very grateful for her hard work! More

by MICHELLERKNEUBUHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada
Report | Print
Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Michelle, Thank you for sharing your experience! We’re thrilled to hear that Ms. Jennifer at Covert Cadillac Bee Cave went above and beyond to assist you with your vehicle. We’re grateful for your kind words and will be sure to pass along your appreciation to her. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave!

Aug 13, 2024 -

MICHELLERKNEUBUHL responded

Hello, this goes in response to the earlier review from me for Ms. Jennifer Estrada, I meant to also say to give that woman a raise because she does got above and beyond. Y'all are lucky to have her on your team! Thank you!

Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Michelle, Thank you so much for your follow-up review! We truly appreciate your high praise for Ms. Jennifer Estrada. At Covert Cadillac Bee Cave, we’re incredibly fortunate to have team members like her who go above and beyond to ensure exceptional service. We’ll certainly take your feedback into consideration and share your kind words with her. Thank you for taking the time to recognize her efforts and for choosing Covert Cadillac Bee Cave!

August 12, 2024

excellent service department. Great customer care that takes care of people needing their car serviced. More

by BACASTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heaps
Report | Print
Aug 12, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service department at Covert Cadillac Bee Cave. Our team is dedicated to providing top-notch care and ensuring that every customer feels well taken care of. If you need any further assistance or have any questions, don’t hesitate to reach out. We look forward to serving you again!

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