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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.7
79 Reviews

79 Reviews of Covert Cadillac Bee Cave - Service Center

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August 30, 2024

Matt called me back and asked to do a drive along to find the problem. He went out of his way to make sure we were taken care of. Well done! More

by JEFFREYSMITH703
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 02, 2024 -

Covert Cadillac Bee Cave responded

Jeffrey, Thank you for sharing your experience! We’re thrilled to hear that Matt went above and beyond to ensure you were taken care of at Covert Cadillac Bee Cave. His commitment to resolving your issue, including taking the time for a drive-along, truly reflects our dedication to customer satisfaction. We appreciate your kind words and look forward to assisting you in the future!

August 30, 2024

Covert Bee Cave is always quick to get our car in and gets the service done in a timely manner. We do not mind the hour drive to take it out to bee cave to be serviced. More

by melissa almaraz-franklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Sep 02, 2024 -

Covert Cadillac Bee Cave responded

Melissa, Thank you for your review! We’re thrilled to hear that you find Covert Cadillac Bee Cave's service quick and efficient, even worth the hour drive. We appreciate your loyalty and are glad to provide a service experience that makes the journey worthwhile. We look forward to serving you again in the future!

August 29, 2024

Customer service is excellent. Quality of work is second to none and the atmosphere is always friendly and professional More

by hhglkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Salmela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you experienced excellent customer service and top-notch quality of work at Covert Cadillac Bee Cave. Our team takes great pride in maintaining a friendly and professional atmosphere, and it’s fantastic to know that this shines through during your visits. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

August 29, 2024

Great experience, attentive staff with timely service to my vehicle. Lounge room made the wait even easier. More

by SERGIO.M.NAVARRETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Leblanc
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Sergio, Thank you for sharing your positive experience with us! We're thrilled to hear that your visit to Covert Cadillac Bee Cave was enjoyable and that our attentive staff and timely service made a difference. It’s also great to know that our lounge helped make your wait more comfortable. We’re grateful for your feedback and look forward to serving you again in the future. If you have any questions or need assistance, don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 29, 2024

Matt LeBlanc was great! He had a loaner car delivered to my wife and took our Escalade and had it detailed, inspected and service all in one . Brought our car back to us and More

by JUSTICE_LYNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Justice, Thank you for the fantastic review! We’re thrilled to hear that Matt LeBlanc provided such exceptional service during your visit to Covert Cadillac Bee Cave. It’s wonderful to know that he went above and beyond by delivering a loaner car, detailing and servicing your Escalade, and ensuring a smooth process all around. We truly appreciate your feedback and are delighted that you found our service to be thorough and attentive. If you have any more needs or questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 28, 2024

Zach was wonderful, I have no complaints at all :-), Keep up the good work! I will be coming back for any service I need! More

by tinaguzman131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach King
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Tina, Thank you for the fantastic feedback! We’re thrilled to hear that Zach provided you with such wonderful service at Covert Cadillac Bee Cave. It’s great to know that you had a seamless experience and have no complaints. We truly appreciate your kind words and look forward to assisting you with any future service needs. If you need anything else or have any questions, feel free to reach out. Thanks again for your support and for choosing Covert Cadillac Bee Cave!

August 28, 2024

I like Covert Bee Cave because it is close to home, people are friendly, and the service is excellent. More

by DFUGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you appreciate the convenience of Covert Cadillac Bee Cave being close to home and that you find our team friendly and our service excellent. Your satisfaction is our top priority, and it’s fantastic to know that we’re meeting your expectations. If you need anything else or have any questions in the future, please don’t hesitate to reach out. Thanks again for your support and for choosing Covert Cadillac Bee Cave!

August 28, 2024

The service was great! Fast, friendly, and well done. I will definitely continue to bring my car to this dealership. Thank you! More

by Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heaps
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Mason, Thank you so much for your kind words! We’re thrilled to hear that your service experience at Covert Cadillac Bee Cave was fast, friendly, and well-executed. We truly appreciate your trust in us and are delighted to know that you’ll be returning for your future service needs. If you have any questions or need further assistance, don’t hesitate to reach out. Thank you again for choosing Covert Cadillac Bee Cave!

August 28, 2024

Nice service people. Unable to push the software through to fix the radio on/off issue. More

by caroljaneroddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael,Matt
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Carol, Thank you for your feedback. We’re glad to hear that you found our service team at Covert Cadillac Bee Cave to be friendly and accommodating. I apologize that we weren’t able to resolve the radio issue during your visit. We understand how important it is to have your vehicle in top working condition, and we’d like to make sure we address this concern. Please reach out to us directly so we can arrange a follow-up appointment to resolve the software issue and ensure everything is working perfectly. Thank you for your patience and for choosing Covert Cadillac Bee Cave. We look forward to assisting you further.

August 25, 2024

Covert is my go to Cadillac service and repair shop. I am confident that they will be thorough and timely with vehicle. More

by SHIRLEEBRADSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Michael
Aug 26, 2024 -

Covert Cadillac Bee Cave responded

Shirlee, Thank you for your continued trust in Covert Cadillac Bee Cave! We’re glad to hear that we’ve become your go-to service and repair shop and that you have confidence in our thorough and timely care for your vehicle. Our team is dedicated to maintaining high standards, and your satisfaction is our top priority. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

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