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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.6
115 Reviews
Call Service Center (512) 900-7062

115 Reviews of Covert Cadillac Bee Cave - Service Center

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August 21, 2024

Fantastic, professional. The work was done quickly and I was out the door. Great experience. More

by MARIEPAVLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
Report | Print
Aug 22, 2024 -

Covert Cadillac Bee Cave responded

Marie, Thank you for your positive review! We’re thrilled to hear that you had a fantastic and professional experience at Covert Cadillac Bee Cave. It’s wonderful to know that the work was completed quickly and to your satisfaction. Our team strives to provide efficient and high-quality service, and we’re glad we could meet your expectations. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Thanks again for choosing us, and we look forward to seeing you next time!

August 18, 2024

Everyone is always so nice--great customer service. They offered to take me to the mall and pick me up. More

by AUSTINJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada and Mike
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Jennifer, Thank you for your kind words! We’re thrilled to hear that you experienced great customer service at Covert Cadillac Bee Cave and that our team went the extra mile by offering to take you to the mall and pick you up. Providing exceptional service and making our customers feel valued is our top priority. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 17, 2024

The technician couldn’t duplicate or hear the issue it was in for and so they did nothing. I asked for a second opinion and none was given. Needless to say, soon after I drove off the problem rose up agai More

by JEFFREYSMITH703
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Aug 20, 2024 -

Covert Cadillac Bee Cave responded

Jerrrey, Thank you for your feedback. I’m sorry to hear about the difficulties you’ve experienced with your recent service visit. We strive to address all issues thoroughly and your situation sounds frustrating. Please reach out directly to Dan Depew, our Service Director, at 512-861-0603. He would like to get more details and work on resolving this matter to your satisfaction. Your feedback is important to us, and we want to ensure we make the necessary improvements.

August 17, 2024

Sale of the vehicle was good. However, my experience with the service department was disappointing. Low communication, and did not thoroughly address the major issue. More

by delvis_ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

DeepPocket869, I’m sorry to hear about your disappointing experience with our service department. It’s important to us that all aspects of your visit meet your expectations, and I apologize for any lack of communication and for not fully addressing the issue you encountered. To resolve this matter effectively, it would help to know who you are so we can properly address your concerns. Please contact Dan Depew, our Service Director, directly at 512-861-0603. He will be able to discuss your experience in detail and work towards a satisfactory resolution. Thank you for bringing this to our attention.

August 17, 2024

Things were completed as promised. I just wish the waiting area had Coke or Pepsi available, not a coffee drinker. More

by radatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your feedback! We’re glad to hear that everything was completed as promised at Covert Cadillac Bee Cave. We appreciate your suggestion about having Coke or Pepsi available in the waiting area. Providing a comfortable experience for our customers is important to us, and we’ll take your input into consideration as we work to enhance our amenities. If you have any other suggestions or need further assistance, please let us know. Thanks for choosing Covert Cadillac Bee Cave!

August 16, 2024

From the Sales folks, to the service department (Shout out to Jennifer), xxxx, even the finance department, folks here are great. They take pride in their work and it shows. More

by karim7783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Zack
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Karim, Thank you so much for your glowing review! We’re thrilled to hear that you had a fantastic experience with our team at Covert Cadillac Bee Cave. A special shout-out to Jennifer and everyone in the sales, service, and finance departments—we’ll make sure to pass along your kind words. It’s wonderful to know that our pride in our work is evident in your experience. We look forward to assisting you again in the future!

August 16, 2024

Nice facility with nice folks. I enjoy working with the staff. Zach does a great job. More

by JRM.VETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great help from Zach.
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you for the kind words! We’re glad to hear that you enjoyed working with the staff at Covert Cadillac Bee Cave and that you’re pleased with our facility. We’ll be sure to pass along your praise to Zach—he’ll be thrilled to hear it! If there’s anything more we can do for you, please don’t hesitate to reach out.

August 15, 2024

Jennifer was extremely helpful and efficient in getting my car serviced, she definitely made the experience enjoyable! More

by Frankandrewpena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada
Report | Print
Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Frank, Thank you for your wonderful review! We’re delighted to hear that Jennifer provided you with such helpful and efficient service. At Covert Cadillac Bee Cave, we strive to make every service experience enjoyable, and it’s great to know Jennifer achieved that for you. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 15, 2024

Customer service from Matt L. was excellent! All issues are fixed. Loaner car was available both times within a couple days! Thank you ! Will be coming back! More

by SHELLY_SLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt L
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Shelly, Thank you for the great feedback! We’re thrilled to hear that Matt L. provided you with excellent customer service and that all your issues were resolved. It’s fantastic that we were able to provide you with a loaner car quickly both times. At Covert Cadillac Bee Cave, we’re committed to ensuring a smooth and satisfying experience, and we’re excited to have you back in the future. If you need anything else, please let us know!

August 15, 2024

Quick service, friendly staff, reasonably priced repairs. No xx on service needs. I will return again. More

by DGLT06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade higganbotham
Report | Print
Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience! We’re pleased to hear that you found our service quick, our staff friendly, and our repairs reasonably priced. At Covert Cadillac Bee Cave, we aim to provide transparent and efficient service every time, so it’s great to know we met your expectations. We look forward to serving you again in the future!

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