Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
415 Reviews of Covert Buick GMC - Service Center
Sort by
July 08, 2016
Covert Buick to the rescue Driving thru Austin, TX. on our way home to Rogersville, AL, our A/C went out. We called other shops and dealers and were told they could service our Driving thru Austin, TX. on our way home to Rogersville, AL, our A/C went out. We called other shops and dealers and were told they could service our Tahoe in a week or more. When we called Covert, the service dept. told us to come on in. The service dept. was very busy, i had my doubts, they took our Tahoe back came back and explained our problem and went to work. Shortly after closing time our Tahoe was cooling and we were on our way. More
by Bankhead
Employees Worked With
Jeremy
March 09, 2016
Service Manager Ben fixed up my issue and was out the door in no time, In fact I wanted to check out the 2016 Camero's (I'm in the market for one) but it all Manager Ben fixed up my issue and was out the door in no time, In fact I wanted to check out the 2016 Camero's (I'm in the market for one) but it all went so great I was out the door before I knew it. I guess I'll have to come back again for shopping. Thanks guys for all of the help, James Mikalsen More
by jmikalsen
Employees Worked With
Ben, in service.
August 13, 2013
I brought my GMC Acacia to the dealership at 8:25 a.m. on 8/10/13 to have two recalls addressed. I asked if I should wait or have someone pick up me and was told that it was my choice. I was told that I w 8/10/13 to have two recalls addressed. I asked if I should wait or have someone pick up me and was told that it was my choice. I was told that I would receive a call when my car was ready. I called at 10:43 a.m. to check the status as we had plans to go out of town. The woman answering the phone rudely explained that she didn't see my invoice and that they would call. I followed up again at 1:48 p.m. and was told I needed to talk to my service manager and was immediately transfered to David's voicemail. Knowing the dealership closed at 3:00 p.m., I called again at 2:30 p.m. and was put on hold and then eventually disconnected without speaking to anyone. At this point, we decided to leave the Acadia at the dealership as we needed to leave Austin. At 3:19 p.m., I received a call from Mark (?) saying that he "guessed" I was wanting him to find out if I could get my vehicle but they closed at 3:00 but they would be there a few more minutes. At this point, I was no longer even in Austin. I picked my car up at 7:00 a.m. on Monday, 8/12/13. At 9:24 a.m., I get a call from Dave saying that he apologized and he could bring the vehicle to me. Seriously?? This was a completely frustrating experience all for two recall notices. More
by padarden04
Employees Worked With
Woman Answering the Service Desk Phone on 8/10, David Coredig
May 02, 2013
After being 6 hrs from home with a child who had received 2 days of intense treatment we experienced a flat tire. My vehicle was only 2mo old and fully covered under manufacture warranty and road hazard war 2 days of intense treatment we experienced a flat tire. My vehicle was only 2mo old and fully covered under manufacture warranty and road hazard warranty. My husband worked with a VERY unprofessional Service rep. who from that morning forward refused to inquire regarding our warranty and expressed no concern for our situation. After 4 hrs of arguing and repeatedly requesting a manager and being left across the street with NO VEHICLE your service rep Tom called us and LIED regarding his efforts and our coverage for our Road Hazard. We had to leave my handicapped child and 4 yr old at the restaurant as we walked across the street to pick up my vehicle from your dealership. A very irrate person I was at this time and it took a nice Cadillac Sales man to produce the Service Mgr after I requested to speak with Mr Covert himself. The service Mgr went on to explain that he just been made aware of the situation a few minutes prior(2PM). Keep in mind we had been dealing with this situation since 930AM and requesting to speak with a manager since 11AM. (4 times I requested a manager and each time they told me he was out of the office.) The service manager proceeded to begin with explaining what he had been told by Tom, he apologized for not being aware of our situation but could NOT produce a solution nor seemed sincerely concerned with our situation. I expressed my concerns and took my keys and left. I WAS REQUESTED BY YOUR TEAM TO SHIP MY OWN TIRE OFF TO CLAIMS AND PAY EVERYTHING IN FULL. I was to carry this dirty tire 6 hours back home with me and pay everything to your dealership. We battled all day with your service rep TOM, even had to produce proof of coverage by calling our GREAT sales team in Weatherford, who were beside themselves that a certified GMC dealer would be so inconsiderate under the circumstances. Even after proof TOM had trouble and an Attitude with my husband to get our vehicle serviced. His hostility had me concerned for our safety in that they might not do a good job in retaliation. Trying to care for a sick child and get my family back home to Odessa safety before dark was the least of Tom's concern. He wanted MY MONEY. I never denied offering payment but wanted to check with the Road Hazard because I didn't understand why I was out of pocket since that was not the agreement in the contract. Our Road Hazard rep explained YOUR dealership refused to send back my tire for coverage and reimbursement. They also went on to explain that NO ONE from your dealership even tried to verify coverage and this could be done simply by entering the VIN # in the computer. She kindly found me a non GMC dealership to change my tire and get us on the road home at no additional cost to me since our warranty covered EVERYTHING!! This facility was AMAZING and had us taken care of with in the hour!!! Unfortunately we had wasted all day putting faith in GMC and this dealership. I will not recommend your SERVICE dept to ANYONE and will make it know to GMC the lack of CARE we received. I have been a happy GMC owner since 2003 and NEVER in all my travels or routine maintenance experienced such TERRIBLE Customer Service. Worst of all I had to go to another facility to repair my brand NEW GMC Acadia and my children were exhausted after our travels as we arrived home at 2AM due to your team. It saddens me we were so far from home,in a bind, and now it worries me the service GMC dealerships may provide. I do not feel safe and will never go to this dealership again. Sincerely, Mrs Arredondo More
by cbarred
November 19, 2012
My husband and I had a certificate for a free oil change, lube, etc. from GMC for our 2006 Envoy. We live in Mexico, but were visiting our daughter in the Austin area and decided to visit your facility. (W lube, etc. from GMC for our 2006 Envoy. We live in Mexico, but were visiting our daughter in the Austin area and decided to visit your facility. (We had the pleasure of meeting Judy Covert in San Miguel de Allende a few years ago - one of the nicest women we've EVER met.) We were VERY impressed with the friendliness and efficiency of all of your staff, the pleasantness of the waiting area (to include the upgraded coffee and donuts -- shows you care about your customers), the incredible degree of organization displayed by ALL staff members, the cleanliness, etc. We overheard one gentleman offer to take a woman home since it would take a couple of extra hours to secure her battery. Very thoughtful. Despite the huge number of cars/customers, the work was done in almost half the time estimated, and we got a NEWLY WASHED CAR to boot! Excellent!! More
by Alice Edwards
Employees Worked With
Tom Fritz, Tom Fritz
