Covert Buick GMC - Service Center

2015 GMC Yukon Paint Repair My GMC Yukon was not purchased at Covert, but I had a factory paint problem. Mr. Alex Brickel (Service Manager) and Mr. Manny Colunga (Estimator) pu My GMC Yukon was not purchased at Covert, but I had a factory paint problem. Mr. Alex Brickel (Service Manager) and Mr. Manny Colunga (Estimator) pursued GMC to get my paint problem corrected, even during the GMC strike. They kept me informed, treated me professionally and were courteous in every way. I could not be more pleased with this group. My next vehicle will be from Covert. Jim B More

Not true I took my own pre approved finance letter from Austin Telco and I still received the price that was posted online. I was never pressured to use their I took my own pre approved finance letter from Austin Telco and I still received the price that was posted online. I was never pressured to use their financing. I purchased 2 cars from Covert and used outside financing. Service department is always couteous and professional when I go for my oil changes (free). More

Engine Failures after Several Attempts to repair Back in January 2018 I started visiting the service dept. at Covert. Over a course of 9 months this service dept has attempted to repair my engine, ad Back in January 2018 I started visiting the service dept. at Covert. Over a course of 9 months this service dept has attempted to repair my engine, ad have failed multiple times. Opposed to requesting a Field Engineer from GM the Service Manager Alex authorized repairs that left me with multiple return trips to the dealer, for the same engine and alike repairs. I have documentation this service department reused part(s) from previous repairs. The Dept. has taken short cuts to repair my vehicle, thus creating more engine needed repairs. Currently my engine is experiencing more problems due to the lack of better judgement. The Dept. manager does not take responsibility for their short comings, blames GM as a company as to why better practices aren't rendered. More

Dealer wanted me to drop off car for 3-4 days I made an appointment for having an engine issue resolved. The dealer contacted me and told me that I would have to leave the vehicle for 3-4 days in I made an appointment for having an engine issue resolved. The dealer contacted me and told me that I would have to leave the vehicle for 3-4 days in order for them to queue up for having diagnostics run. I told them if there was a three to four day wait, then why not make the appointment for when I could get the diagnostics done on the same day. The service person then suggested that it would be 3-4 days no matter when I dropped the car off, but if I waited till the 19th of Sept, they could then provide a loaner. But that it would still take three to four days after I dropped the car off. This dealer has recently lost a deal from me and I bought this Encore at another place. I have a strong feeling that this is why they are treating me so badly. There is absolutely no reason they cannot schedule me so that the diagnostics cannot be scheduled and completed the same day, especially when I am letting the dealer choose the day for the appointment. More

Will Never Go Back For Service or Sales Entire experience from Sales to Service was unpleasant. To begin with, I had been driving a GMC pickup but as I'm 62 years old, I was leaning toward a Entire experience from Sales to Service was unpleasant. To begin with, I had been driving a GMC pickup but as I'm 62 years old, I was leaning toward an Acadia due to the ease of getting in and out of the vehicle. I was already pre-approved by my credit union so essentially had a check in my hand ready to buy. My wife and I drove both the Sierra and Acadia. This was in November of 2016 and the new 2017's were already out. This particular Sierra was a 2016 model and had been on Covert's lot for almost a year, so they were offering some good incentives. The Acadia was a 2017 model with a lot of bells and whistles, so it was going to cost more. I presented my pre-approval letter to the salesman and said that if they'd come down to my approval amount, I'd take the Acadia. When he said that management wouldn't come down to that figure, we settled on the Sierra, our second choice. This was around 7:30 or7:45 in the evening and the salesman seemed eager to go home. It took another 2 hours to complete the paperwork and we didn't even get to take the vehicle home. The finance guy kept trying to increase the amount that the salesman quoted. I found out the following day by searching their inventory online, that there were at least 4 other Acadia's on there lot that would have fallen within my budget. I believe that the salesman just wanted to make the sale so that he could go home and that Covert wanted to get rid of their older inventory. They didn't really want to sell me what I actually wanted. It went down hill from there. I had been in twice for service and once for warranty repairs. Basically, they were all unpleasant experiences for one reason or another. Poor service, unresolved warranty issues, not delivering when promised, etc. I kept trying though. On my third visit for service a couple of days ago, I had an 8 o'clock appointment for an oil change and tire rotation. After an hour, I noticed that my name wasn't on the status board that showed vehicles waiting, in progress, or completed. I asked the clerk about it and she said she's ask my advisor about it. After an hour and a half, my truck was finally pulled around. I probably would have been OK with this, but when I mentioned to my service advisor that it shouldn't take that long to just change the oil and rotate the tires, he starts giving me this attitude about, "it always takes 1 1/2 hours" as he's rolling his eyes. I know from my many years that it doesn't. I was then told that it was going to cost me $76 which came as a surprise. I have to admit that I was accustomed to the Cadillac service next door where they gave you free oil changes, tire rotations, and washes for 4 years or 48,000 miles, so I should have read the sales contract more closely. But I've had my truck for less than 2 years and I expected more. When I said that I'd be taking my vehicle elsewhere next time because it was cheaper, the service advisor continued with his attitude with, "it would have cost you over $100 to have it done anywhere else" in this very condescending voice. After all of my other visits, I received a survey from GM asking to rate my experience, But, you know it's funny, after complaining to the service manager about the way I was treated and that I'd never be back, I never got that survey... More

I wish I could give “0” stars! I have a 2015 Yukon Denali. I dropped my vehicle off for a repair. When I picked it up, the GPS was not working. I took it back in and was told that I I have a 2015 Yukon Denali. I dropped my vehicle off for a repair. When I picked it up, the GPS was not working. I took it back in and was told that I need a new antenna. I also had them to look at the DVD system that isn’t working (which I have already had replaced once). They are giving me a discount to fix these items, but I should not have to pay for anything since the antenna broke while in their care and the DVD has already been replaced once (and I have had the vehicle for barely 2 years). When I got my car back this time, there was a dent in the dash. I should not have to wonder what will be broken next when I take my car to Covert! They are supposed to fix it, not break it further! I had a 2011 Yukon Denali that I loved and didn’t have any problems with. The 2015 Yukon has had nothing but problems. It seems as if their quality is going downhill. Not only has Covert lost a customer, but GMC has as well! More

Worst service I have ever had a dealership If I could give them zero stars, I would. I have never had so many issues with a dealership in my life. I will never buy a car from them again. And I If I could give them zero stars, I would. I have never had so many issues with a dealership in my life. I will never buy a car from them again. And I may never buy a GMC again because of them. Everything they do and say is a lie. Their service is guaranteed to cost you in time, multiple trips for the same issue, stress, and aggravation. No accountability here. Just a steady stream of lie after lie, big and small, to your face. Black is white, gaslighting. The only constant and reliable thing is that they will mess up your service, and you will have walk through fire to get them to fix it. Expect at least 2-3 trips to fix the same issue. I am literally going to transfer all of my paperwork and purchase to another dealership so that I never have to deal with them again. It is truly that bad. More

Andrew Schoenbeck went above and beyond to ensure that my recall service on my Buick was done in the same day. He stayed late and got the service done by 6:30. He save went above and beyond to ensure that my recall service on my Buick was done in the same day. He stayed late and got the service done by 6:30. He saved me from an extra day of service and another round trip on Mopac. More