Covert Buick GMC - Service Center

I have always had a great experience at this dealership. This morning's visit was no exception. Express Advisor, Wyatt Dees got me back on the road in record time. He kept me updated throughout the proces This morning's visit was no exception. Express Advisor, Wyatt Dees got me back on the road in record time. He kept me updated throughout the process and took the time to explain the minor repairs my car needed. His special care was very noticeable and made a difference. Special thanks to Service Advisor, Mark Cordes for assisting me initially with the sign in process and for his can-do attitude. A true professional. More

*Beware of Covert GMC on Research Blvd** Dishonest Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If you're considering purchasing or servicing a vehicle with them, I strongly urge you to read this. I brought my 2022 Yukon XL, with only 12,000 miles, to Covert GMC because of a recurring electrical issue--the screen would randomly shut off while driving. After waiting over a week for an appointment and a loaner car, I finally dropped off my vehicle. I also asked them to handle an oil change since the "change oil soon" light had come on. I dropped off the car in perfect condition on a Thursday, but on Monday, I received a call from Mark, the service manager, asking for proof of my last oil change. I explained that my husband had taken care of it at Jiffy Lube, I didn't think to save the receipt. Mark immediately told me that without proof, my engine warranty was void, and there was nothing they could do. Mark completely ignored the reason I brought in the car--the electrical issue--as well as addressing any safety recalls. Instead, he claimed their technicians found brass and glitter in the oil, insisted the engine was "done," and quoted me $13,000 to replace it. When I asked for my car back so I could get a second opinion, Mark stumbled over his words, making it clear something wasn't right. When I picked up my car, I discovered that my dash cam had been disconnected, and all footage from the time my car was with them had been deleted. I know for certain my dash cam was tampered with. I then took my Yukon to Don Hewlett GMC in Georgetown for a second opinion which I had to pay for! ($200!) TO PROVE COVERT'S FALSE Diagnostic. Their team ran full diagnostics, test-drove the car, and found no issues with the engine or any reason for the warranty to be voided. They confirmed that while there was some glitter in the oil (normal for a new car), the engine was perfectly fine. Unfortunately, this wasn't the end of the nightmare. GMC had placed a watermark block on my engine, which voided my warranty entirely. Mark at Covert GMC explicitly told me this meant I could no longer receive service at GMC dealerships and that none of the repairs or issues that should have been covered under the bumper-to-bumper warranty (valid until 36,000 miles) would be honored. (I did record our conversations this is all in record and I DID LET HIM KNOW!) The situation became even more urgent when I started experiencing transmission issues at 32,000 miles. I repeatedly reached out to Alex and Nathan at GMC to remove the block, explaining that I couldn't afford to keep paying out of pocket for diagnostics and repairs when my vehicle should have been fully covered. After two years of back-and-forth with GMC, they finally admitted there was a mistake and removed the block. However, GMC refused to reimburse me for the significant expenses I incurred during those two years, including paying for diagnostics and repairs at other service providers while they ignored my case. I now regret ever purchasing this car and dealing with GMC. Despite paying a significant monthly amount for this vehicle, I've had to deal with constant electrical issues, transmission problems, and unprofessional customer service. I even tried to work with GMC to trade my lease for a brand-new car of a different model, but they refused to meet me halfway. All I asked was to stay at the same monthly payment, but they kept offering me much higher numbers, expecting me to pay more just to escape the endless issues with this car. GMC and Covert GMC have shown a complete lack of professionalism, honesty, and willingness to make things right. If it weren't for the honest team at Don Hewlett GMC, I'd still be stuck believing the lies Covert GMC told me about my vehicle. I strongly advise anyone considering Covert GMC or GMC products to think twice. More

This rating is for the service department. If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar kept calling for service on its own. We dropped the car off on a Monday to get these things corrected. The paint gentleman was out sick for a few days, which I understand is totally out of anyone's control. I will say communication was good (from our sales man) on that delay. One of the times I was told that there was a delay on the paint I asked about the OnStar and was told it was fixed. A few days later I get a communication that the scratches have been fixed but the OnStar is messing up again so it needs to be checked out again. The following day we are told the antenna needs to be ordered and replaced, that we will get a call when it's in and that it will just take a few minutes to install it. At this point the new car has been at the service department for a week. A week later we get a call letting us know the antenna was in and we take the car up there for the antenna installation. They then realize that it's the wrong color and needs to be painted. While it was there this time the service person got black grease all over my car when they were messing with the antenna. The car was there for 2 hours at this time. Nothing was done other than getting my car dirty. We made sure the service department was aware of this once we realized it. Fast forward a week again.... Took the car on a Wednesday to have the antenna installed and the grease cleaned off, we were told it would likely be done by the end of the day. It was not completed until Friday. 3 trips and a week and a half with the service department to get something done correctly. It was beyond frustrating and a complete waste of time. More

Effrim at Covert Austin provided Excellent Service! I met him 3 years ago. Great Employee and friend! I met him 3 years ago. Great Employee and friend! More

Here is the whole story of how a normal regular and simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. The simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. They need at least 3 days to fix. But it is under warranty. I was told I can also rent cars and GMC will do reimbursement. 2, On the same day, I was told I need to change batteries and my transmission issue was related to the battery. I spent more than $300 to change the battery. By the way, they also asked me to change oil, but this is what I know that is not related to my car inspection, so I declined. 3, Then the transmission issue is gone. (Of course it will be gone, my transmission has no issues at the very beginning) and I got my car returned and batteries changed on the second day. I have no reimbursement for rental cars because my car just changed batteries. Then I realized lots of similar red-flag patterns in dealerships: customers are warned by a severe issue in the first place and then after a change of a maintenance part (such as battery, engine oil, filters ), all severe problems are gone! But at the same time, the customer's trust is gone as well. More

As normal, the service was taken care of quickly and efficiently. I can always count of them. efficiently. I can always count of them. More

As always, Andrew and his team knocked out a couple repairs perfectly. I procrastinated and he squeezed me in and got my Yukon ready for the holiday road trip. Thanks! repairs perfectly. I procrastinated and he squeezed me in and got my Yukon ready for the holiday road trip. Thanks! More

Started out rough but Covert came through. Thank you Covert Service! Department. You came through. Thank you Covert Service! Department. You came through. More

Everyone was very professional and kind. We loved working with Kaleigh and Armen! We love our new car! We loved working with Kaleigh and Armen! We love our new car! More

Everything is as taken care of quickly with none of the typical dealer wait of all day long type of thing. I had a concern and it was addressed quickly. typical dealer wait of all day long type of thing. I had a concern and it was addressed quickly. More