Covert Buick GMC

Excellent new car purchase experience I found a truck that I wanted on their website and was transferred to Ricardo when I called. I had been looking for weeks and when I found this truck, I found a truck that I wanted on their website and was transferred to Ricardo when I called. I had been looking for weeks and when I found this truck, the price was so much better than my local dealer that I just had to call and verify that it was correct. Happily, the vehicle was "as advertised" and was arriving on their lot within a couple of days. The dealership was very nice and I was immediately introduced to Ricardo who had the vehicle ready for me to look at. I took a short test drive and then purchased the vehicle. I had previously stopped at a nationwide used car dealer and had an appraisal for my trade, so that part was trivial. Ricardo took the time to make sure that I had all my stuff out of my trade and understood all the controls on the new vehicle. He helped me get OnStar setup and even paired my phone. The paperwork was the standard stuff with no surprises and I was introduced to Bill (Sales Manager) and Sherry (Customer Service Manager). I was at the dealership about 2 1/2 hours and that includes looking at a couple of Yukons first, the test drive, and learning/setup before I left. Everyone that I met was friendly, helpful, and competent (some places this is a problem). Glad I made the 100+ mile trek to north Austin - I will do it again for my next GMC. More

The Cowboy experience. My wife told me that I could not say, "rode hard and put away wet," so I'll phrase it better. The Cowboy rode easy, spoiled us, pampered us and made o My wife told me that I could not say, "rode hard and put away wet," so I'll phrase it better. The Cowboy rode easy, spoiled us, pampered us and made our buying experience more fun than we ever expected. This cowboy was so good, he didn't even give me the desire to dicker just a little bit. Pam says the SUV we bought is better than she expected and the nicest, most convenient vehicle we have ever purchased. Even the "Cowboy banter" was excellent. I think we met the banter Guru. Thanks for the great experience. Jerry and Pam More

WOW Customer Service Made All The Difference I have not shopped for a car in ten years. I have also never written a review, but in this case, my experience was so vastly different I felt compelle I have not shopped for a car in ten years. I have also never written a review, but in this case, my experience was so vastly different I felt compelled to share. I began my search at CarMax. The service was friendly and the selection was great. However, I saved thousands of dollars by completing my search with the used car department at Covert Buick GMC. Not only was the service friendly, and the selection also great, I saved thousands of dollars. They offered me double what CarMax did for my trade in, and the finance department offered me a better rate as well. I was assisted by a salesman called “Cowboy” Mark Welch (not making this up) who made me feel Texas welcomed. The manager, Tom Eggers, checked in on me several times throughout the process. I told them what I wanted. They came in with a car that was UNDER my budget by 3,000 grand and got it right with the first one they showed me. Maybe it was my lucky day, but THAT ACTUALLY HAPPENED, and once again, UNDER my budget. The entire experience was easy, cost effective, and resulted in one satisfied customer that is so happy… I took the time to write this review. More

It was a needle Only had 3 things to check off on: price, mileage, and specific seating. Only 1 checked off all 3 of my qualifications. Found it here. Only had 3 things to check off on: price, mileage, and specific seating. Only 1 checked off all 3 of my qualifications. Found it here. More

Great Purchasing from Covert Buick on a 2012 Cadillac CTS Sales person Mark Cavanaugh from Covert Buick really walked us around his lot and was genuinely interested in helping us find the right car and not ju Sales person Mark Cavanaugh from Covert Buick really walked us around his lot and was genuinely interested in helping us find the right car and not just making a sale. After going through his Buick inventory, he took us to Covert Cadillac next door and continued to search for something that fit our needs. We then found the car that was perfect for what we were looking for and the price. I really appreciated Mark's sales approach and genuine helpful approach. Likewise, the Covert Cadillac sales staff were equally as great and I really felt great making my purchase through them. Coincidentally, this is the 2nd vehicle that we have now purchased from Covert Buick. We did not set out to be repeat buyers from them originally, since we were looking at other dealerships first, but they ended up being the right ones for us. I have since had an oil change and tire rotation and balance with Covert Cadillac and they did great work and also surprised me by washing the car too. More

First Rate Dealership I went into the dealership ready to buy as long as my monthly price point could be reached. I test drove three trucks, made the hard decision, and wa I went into the dealership ready to buy as long as my monthly price point could be reached. I test drove three trucks, made the hard decision, and walked out with a brand new Yukon Denali. My sales rep was courteous, attentive, and answered all my questions. The other staff I met while I was there for 4 hours, made me fell like friendship was the norm with this dealership. More

As perfect as a dealership can be While I didn't enjoy receiving 1/5th of the value of my previous car upon trade in, Cathy sufficiently compensated the loss by setting me up with a ge While I didn't enjoy receiving 1/5th of the value of my previous car upon trade in, Cathy sufficiently compensated the loss by setting me up with a gently used car I like at a super low price. I was also pleased with the financing provided. And, because I purchased a Cadillac I'm able to take advantage of a very reasonable extended warranty and a convincing service program. Keep the good work!! More

Purchased 2011 Cadillac Escalade Once Covert got the car I was looking for..we got the deal done in one day, over the phone & delivered to My front door, same day 2 1/2hrs away.. Pai Once Covert got the car I was looking for..we got the deal done in one day, over the phone & delivered to My front door, same day 2 1/2hrs away.. Pain free...Superb Customer Service...made it so convenient for me the customer...I will definitely recommend them & use them again myself for future purchases More

Very professional Jen knows her job well, and takes good care of her customers. She made me feel comfortable, because she is friendly and talking with her is easy. Jen knows her job well, and takes good care of her customers. She made me feel comfortable, because she is friendly and talking with her is easy. More

Worst service I've ever had! Third time in 4 weeks we've been here, and no problems have been resolved. What's the point of a warranty, if you're not gonna honor it?!? You can bet Third time in 4 weeks we've been here, and no problems have been resolved. What's the point of a warranty, if you're not gonna honor it?!? You can bet we will never purchase anything here again. Even when we purchased our Sierra we were treated poorly. The manager in the sales department went so far as to upmark and remove the complimentary window tint because he was "upset" about us not signing the paperwork at 10pm to finalize the deal. I've never felt so outraged about the lack of quality in service in my life. The higher in the chain of command, the less respectful they ar . If you want to fix something, then I guess you're just out of luck with covert. I've never been treated differently just because I didn't have a suit on, until I met these people. More