Covert Buick GMC

A Note of Appreciation I purchased a vehicle through Covert Buick GMC of Austin on 02/12/16. My sales consultant was Wade Anderson. From the time I first contacted Mr. And I purchased a vehicle through Covert Buick GMC of Austin on 02/12/16. My sales consultant was Wade Anderson. From the time I first contacted Mr. Anderson until I signed on the "dotted line, " Mr. Anderson was professional through and through. I, at no time, felt undervalued. Mr. Anderson made the entire process enjoyable. While in the past, I have dealt with some sales consultants that did not value my business, that was not the case with Mr. Anderson. Not once. I thank Mr. Anderson for helping me achieve the vehicle that I wanted and to make sure I was taken care of whenever I had any concerns or questions. More

Freindly, courteous and professional Ricardo was very knowledgeable of the vehicle I purchased. He help me programmed my phone and how to operate the apple play. All the documentation nee Ricardo was very knowledgeable of the vehicle I purchased. He help me programmed my phone and how to operate the apple play. All the documentation needed for me to oversee and sign was ready the moment I drove to the dealership. Great job guys. More

Excellent service, and truly no-hassle pricing This dealership really understands today's customer. I bought a 2016 GMC Sierra. They had a great selection and pricing was very competitive without h This dealership really understands today's customer. I bought a 2016 GMC Sierra. They had a great selection and pricing was very competitive without having to waste a lot of time with back and forth negotiating. It's obvious that this dealership knows that with today's technology buyers have a plethora of information and this dealership eliminates the games and just gets down to business. Ricardo Casas did an excellent through the whole sales process. I would certainly recommend him to friends and family. More

Great experience There was no pressure, all of our questions were answered, and we got a great deal. This is the second car I have purchased from Covert. The whole pro There was no pressure, all of our questions were answered, and we got a great deal. This is the second car I have purchased from Covert. The whole process was pretty quick and very professional. Our salesman Ricardo Casas was absolutely awesome! Thank you Covert Buick GMC for making everything a pleasure. More

Friendly service--Great experience Great experience from the minute we called regarding a used Dodge Ram 3500 on the lot! Mark was prompt to meet us when we showed up on site. Very fr Great experience from the minute we called regarding a used Dodge Ram 3500 on the lot! Mark was prompt to meet us when we showed up on site. Very friendly staff. Would definitely purchase from Mark again! More

Customer service is worth far more than the vehicles Went in to purchase a van and met Cory Rutherford, we did not find the vehicle we wanted but felt like Cory had our best interest in mind. We happened Went in to purchase a van and met Cory Rutherford, we did not find the vehicle we wanted but felt like Cory had our best interest in mind. We happened to find another vehicle and Cory was the ONLY salesmen we would deal with. Throughout the entire process he was personable and genuine, I felt like he couldn't care less about selling a vehicle and more about ensuring we were taken care of. I could not recommend Cory Rutherford more, an absolute gentleman and professional. While we were in the closing portion Eric Rameriez the finance manager was incredible as well, he went above and beyond in a very short amount of time. I might not live close to Austin, TX but I will gladly drive a great distance simply to do business with Cory, Eric and the Covert Team. Thank you again for everything. More

Great Buying Experence I drove 300 miles to buy a new GMC pickup from Covert . They had the best price and a large inventory to chose from . Made the deal by phone and then I drove 300 miles to buy a new GMC pickup from Covert . They had the best price and a large inventory to chose from . Made the deal by phone and then completed the paper work after arriving at the dealership the next day . Wayne Wallace was friendly and had everything ready when I arrived . The finance office was helpful to explain every item and I wasn't pressured to buy unwanted extras . It was a great buying experience from beginning to end . George C More

Incompetent or Dishonest? My daughter and I spent four hours choosing, test driving and filling out paperwork on a used vehicle at Covert. We got the financing underway and sig My daughter and I spent four hours choosing, test driving and filling out paperwork on a used vehicle at Covert. We got the financing underway and signed a stack of papers for the “Sale” explicitly because they had to account for the sale at year end or so we were told. I also left a 1000.00 deposit to secure the car and based on my credit report, they wasted no time checking my credit. The car had a mechanical problem that was to be fixed, so we were told to return to complete the financing and pick up the car. Or so we thought. When we returned, the car was “no longer available”, It had been SOLD TO SOMEONE ELSE. According to them, the sale wasn’t complete because the financing wasn’t finished even though I sat with the finance officer, signed all the paperwork and was not told, in any way, that the car might be sold from underneath us if financing was not completed then and there. Our intent was to return when the car was ready and cosign the note to help develop our daughters credit. Somewhere along the line, Peter didn’t tell Paul that the car was committed to us. I don’t know what you call it, I call it gross incompetence and just plain bad customer service. To add insult to injury, no apology was offered, no alternative or option, no “can we call you if another car like it comes up?”. Nada.. So we drove over 100 miles making two trips, spent hours in the process and even got a credit ding. All for nothing because, of the dozens of people at Covert, they couldn’t manage mark this car sold. Yes, I’m angry. Angry enough to let as many people as possible know that this is NOT the place to buy a car. More