Covert Buick GMC

This rating is for the service department. If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar kept calling for service on its own. We dropped the car off on a Monday to get these things corrected. The paint gentleman was out sick for a few days, which I understand is totally out of anyone's control. I will say communication was good (from our sales man) on that delay. One of the times I was told that there was a delay on the paint I asked about the OnStar and was told it was fixed. A few days later I get a communication that the scratches have been fixed but the OnStar is messing up again so it needs to be checked out again. The following day we are told the antenna needs to be ordered and replaced, that we will get a call when it's in and that it will just take a few minutes to install it. At this point the new car has been at the service department for a week. A week later we get a call letting us know the antenna was in and we take the car up there for the antenna installation. They then realize that it's the wrong color and needs to be painted. While it was there this time the service person got black grease all over my car when they were messing with the antenna. The car was there for 2 hours at this time. Nothing was done other than getting my car dirty. We made sure the service department was aware of this once we realized it. Fast forward a week again.... Took the car on a Wednesday to have the antenna installed and the grease cleaned off, we were told it would likely be done by the end of the day. It was not completed until Friday. 3 trips and a week and a half with the service department to get something done correctly. It was beyond frustrating and a complete waste of time. More

Great service from management to delivery team. The process was very seamless and fast. I recommend Covert GMC for your next car shopping experience. The process was very seamless and fast. I recommend Covert GMC for your next car shopping experience. More

Very professional and very helpful staff. I was very impressed with the help I received there. I would highly recommend this dealership. I was very impressed with the help I received there. I would highly recommend this dealership. More

I just purchased a Buick Envision from Covert. It was an easy and enjoyable process I highly recommend Covert. I also recommend Luis Sanchez as a sales person. He was very easy to work with It was an easy and enjoyable process I highly recommend Covert. I also recommend Luis Sanchez as a sales person. He was very easy to work with and was very knowledgeable about the model I was interested. M Lee More

Great service, friendly people, pleasant expierienced. Overall very satisfied and would definitely recommend to everyone. Overall very satisfied and would definitely recommend to everyone. More

Saul went above and beyond and met all Of our needs, it’s hard to find true customer service in this day and age and this guy put my family and time first, and made us his top priority instead of anothe it’s hard to find true customer service in this day and age and this guy put my family and time first, and made us his top priority instead of another transaction. Thank you Saul, for everything you did for us!! More

Awesome people to work with, couldn’t ask for any better, from sales to finance from sales to finance More

I read Jackie’s reviews on line and knew she was the person I wanted to buy my new Buick Enclave from. She greeted us at the door to the dealership, exuding energy, enthusiasm, and expertise as she fo person I wanted to buy my new Buick Enclave from. She greeted us at the door to the dealership, exuding energy, enthusiasm, and expertise as she found the vehicle I wanted. She literally moved 8-10 vehicles around the lot so I could test drive the exact SUV that I bought. We worked a deal with transparency and honesty—no surprises—and then she personally prepped the vehicle so we drove it home that afternoon. I will never buy a vehicle from anyone else. My husband is now looking forward to truck-shopping with her later this year. If you want to buy a car from someone who has your best interests in mind, contact Jackie Oliver at Covert Buick GMC! More

Absolute worst when it comes to customer communication! I inquired about a 4Runner that they had listed at 10:00am. Chatted with someone online about my inquiry and was told they still had the vehicle an I inquired about a 4Runner that they had listed at 10:00am. Chatted with someone online about my inquiry and was told they still had the vehicle and that someone would reach out to me as soon as they were available. Well 7 hours later I told them they could disregard the inquire. I received an email replay stating that the car sold the previous night. 1) If your car is no longer available, why keep it listed and tell a potential client it is still available, and 2) Is it so hard to send a simple text, better yet a phone call to let a potential customer that it's gone? Is that really too much to ask for? Definitely avoiding this dealership! More

Effrim at Covert Austin provided Excellent Service! I met him 3 years ago. Great Employee and friend! I met him 3 years ago. Great Employee and friend! More