Covert Buick GMC

I had a great experience. Alex is very friendly and informative on every detail of my vehicle. Would definitely recommend them. Alex is very friendly and informative on every detail of my vehicle. Would definitely recommend them. More

I rated them 1 only because they had inventory. That said their business ethics is 0. They took advantage of inventory supply & upcharged msrp by 10+ percent, (unprecedented). They also have severa That said their business ethics is 0. They took advantage of inventory supply & upcharged msrp by 10+ percent, (unprecedented). They also have several “add on” dealer fees, some of which I doubt are legal. (The product/service may be legal but the way it’s marketed/sold is shady at best). I will never recommend or purchase a vehicle from them again. More

My experience with Covert started well but after the sales process I have a sour opinion. I was sold a 2022 QX80. I did receive very good customer service; however, I was under the impression that a tho sales process I have a sour opinion. I was sold a 2022 QX80. I did receive very good customer service; however, I was under the impression that a thorough inspection was performed by Covert. Shortly after I purchased the SUV a sensor light came on. I took it to Infinity they did an inspection and discovered rear brakes were bad and needed replacement. I spoke with Alex and was informed that Covert would not cover new brakes bc it fell within TX safety guidelines. This didn’t sit well with me. So, I probably deal with any Covert again. Also, the car wasn’t detailed properly. Vehicle has hard water stains on windows which I have to get removed. - Garcia Johnson 757-750-7116 More

He was great and willing to help and made my experience very nice and easy very nice and easy More

Recibimos una excelente atención, con profesionalidad y calidad, características que identifican a este Dealer Rater. calidad, características que identifican a este Dealer Rater. More

I am very happy to have chosen Covert Buick GMC Austin This car dealership is a very good place to go and get the new car you want to get. Especially my friend ALEX PÉREZ was kind and helped me grab my tr This car dealership is a very good place to go and get the new car you want to get. Especially my friend ALEX PÉREZ was kind and helped me grab my truck, I recommend going to this place with my friend he will help them get their dream cars More

Alex and the company worked efficiently, fast paced, and was very responsive with all questions I had. Thank you so much! was very responsive with all questions I had. Thank you so much! More

Thank you so much for Olim and Z Ali to help me with my situation. I really appreciated how Cover GMC of Austin take care of me. I highly recommend this dealership. I don’t like staying to long at dealersh situation. I really appreciated how Cover GMC of Austin take care of me. I highly recommend this dealership. I don’t like staying to long at dealerships and all car buying processes. But I got excellent experience vehicle purchases process with Olim. Thanks again. More

I have always had a great experience at this dealership. This morning's visit was no exception. Express Advisor, Wyatt Dees got me back on the road in record time. He kept me updated throughout the proces This morning's visit was no exception. Express Advisor, Wyatt Dees got me back on the road in record time. He kept me updated throughout the process and took the time to explain the minor repairs my car needed. His special care was very noticeable and made a difference. Special thanks to Service Advisor, Mark Cordes for assisting me initially with the sign in process and for his can-do attitude. A true professional. More

*Beware of Covert GMC on Research Blvd** Dishonest Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If you're considering purchasing or servicing a vehicle with them, I strongly urge you to read this. I brought my 2022 Yukon XL, with only 12,000 miles, to Covert GMC because of a recurring electrical issue--the screen would randomly shut off while driving. After waiting over a week for an appointment and a loaner car, I finally dropped off my vehicle. I also asked them to handle an oil change since the "change oil soon" light had come on. I dropped off the car in perfect condition on a Thursday, but on Monday, I received a call from Mark, the service manager, asking for proof of my last oil change. I explained that my husband had taken care of it at Jiffy Lube, I didn't think to save the receipt. Mark immediately told me that without proof, my engine warranty was void, and there was nothing they could do. Mark completely ignored the reason I brought in the car--the electrical issue--as well as addressing any safety recalls. Instead, he claimed their technicians found brass and glitter in the oil, insisted the engine was "done," and quoted me $13,000 to replace it. When I asked for my car back so I could get a second opinion, Mark stumbled over his words, making it clear something wasn't right. When I picked up my car, I discovered that my dash cam had been disconnected, and all footage from the time my car was with them had been deleted. I know for certain my dash cam was tampered with. I then took my Yukon to Don Hewlett GMC in Georgetown for a second opinion which I had to pay for! ($200!) TO PROVE COVERT'S FALSE Diagnostic. Their team ran full diagnostics, test-drove the car, and found no issues with the engine or any reason for the warranty to be voided. They confirmed that while there was some glitter in the oil (normal for a new car), the engine was perfectly fine. Unfortunately, this wasn't the end of the nightmare. GMC had placed a watermark block on my engine, which voided my warranty entirely. Mark at Covert GMC explicitly told me this meant I could no longer receive service at GMC dealerships and that none of the repairs or issues that should have been covered under the bumper-to-bumper warranty (valid until 36,000 miles) would be honored. (I did record our conversations this is all in record and I DID LET HIM KNOW!) The situation became even more urgent when I started experiencing transmission issues at 32,000 miles. I repeatedly reached out to Alex and Nathan at GMC to remove the block, explaining that I couldn't afford to keep paying out of pocket for diagnostics and repairs when my vehicle should have been fully covered. After two years of back-and-forth with GMC, they finally admitted there was a mistake and removed the block. However, GMC refused to reimburse me for the significant expenses I incurred during those two years, including paying for diagnostics and repairs at other service providers while they ignored my case. I now regret ever purchasing this car and dealing with GMC. Despite paying a significant monthly amount for this vehicle, I've had to deal with constant electrical issues, transmission problems, and unprofessional customer service. I even tried to work with GMC to trade my lease for a brand-new car of a different model, but they refused to meet me halfway. All I asked was to stay at the same monthly payment, but they kept offering me much higher numbers, expecting me to pay more just to escape the endless issues with this car. GMC and Covert GMC have shown a complete lack of professionalism, honesty, and willingness to make things right. If it weren't for the honest team at Don Hewlett GMC, I'd still be stuck believing the lies Covert GMC told me about my vehicle. I strongly advise anyone considering Covert GMC or GMC products to think twice. More