Covert Buick GMC

I was directed to this dealer through the Costco Auto Progam, so I shouldn't have had anything to worry about, right? It was a Tuesday afternoon when we arrive in the waiting area. I was greeted and a Progam, so I shouldn't have had anything to worry about, right? It was a Tuesday afternoon when we arrive in the waiting area. I was greeted and a person went to get Ricardo. I waited for close to 10 minutes before Ricardo appeared. Once he appeared, we exchanged greetings, but did not ask my name or what I was there for, and then he rushed off to attend to something else, with little explanation ("I'll be right back"). Within a few minutes, he was back and rushing past me in another direction, while asking if I was there to pick something up for someone else. Already this experience was not going well. I answered no, and he continued off in the other direction. He came back and finally asked what I was interested in. I listed four models I wanted to look at, in order to narrow down which one(s) would fit my needs best. I had done my research, but numbers don't tell you how it will look, feel, or fit. All I required was opening the car, so I could look inside at the instrument panels and seats (I'm techy and pregnant, baby seats need to fit and I need to be able to do everything I need easily, these were the things that mattered most), but apparently this seemed to be too much of a task for Ricardo. He literally pointed me in the general directions of the models, asks if we are planning to buy today and said he would catch up with us. I had answered that I wasn't sure if I was buying today, because this would be the first time I'm looking at the actual cars. I believe this is when he totally checked out. 20-30 minutes later, after I had wondered the lot, looking in the windows of the vehicles I might be interested in, he appears. I tell him which ones I need open and the whole time I am talking and walking between the vehicles, he is doing something on his phone and only half listening. He didn't stand near the vehicle, so I am not able to ask him questions and he was not trying to highlight any features or package options. The vehicles I was looking at were all well into the $30k-40K range, so I don't believe I was wasting his time with my selections, but it sure felt like it. I finally picked a model and told him the package I wanted it equipped with, since I hadn't located it and he wasn't really offering any help. That is when he made a comment about finally getting specific enough. He hadn't asked what I had wanted at any point earlier or I could have easily told him I am looking for fully loaded and big enough to put a baby seat in easily. I can't tell you a package, if I don't know what standard features it comes with or even which model fits my needs. Again, this would have been helped with more back and forth dialog on his part, since he should know the vehicles inside and out and I am new to the models and they change every year. I'm irritated at this point because I have pretty much done everything for myself and I know if I buy he hasn't done anything to earn my business. Regardless, he locates what I ask for, drives it to the front of the dealership, asks for license, insurance, and rushes off to get a form for me to sign for test drive. He comes back, we sign the form and he turns us loose to drive on our own. I'm fine with test driving alone, but he didn't tell us what to do when we got back. After the test drive, my husband is completely happy with the vehicle and now we need to talk about purchasing, but Ricardo hasn't waited for us, or come up with another sales person and has moved on to another family. I get being busy, but at this point we have keys to a vehicle, we want to talk and we're left standing there. I had my husband give the keys back to him, while he was at his desk, which I think he barely acknowledged and we returned to stand at the front of the store, where he could clearly see us from his desk. He didn't bother to signal or anything else to indicate that he knew we were waiting. We asked another salesman if there was anything else needed from us, as we returned the keys from test drive. We wanted to make sure we didn't need any signed off that the vehicle was still in one piece when we returned it. He said no and we left. I am very disappointed in this experience. Car buying is not normally and enjoyable experience and I am not okay with being pushed, pressured, and hassled during a car deal, but I do expect a certain level of interest and interaction from the sales person. They are there to make a sale and I shouldn't have to sell myself a car, for them to take the commission. More

EVERYONE was wonderful. Polite, and had the best interests of the customer as their first priority. I never had such a pleasant encounter at a car dealership as I did at Covert. I would not hesita interests of the customer as their first priority. I never had such a pleasant encounter at a car dealership as I did at Covert. I would not hesitate to recommend them to anyone. Hats off to the Covert's ...they have a great crew. More

We recently bought a 2011 Buick Enclave from Jerame. It was by far one of the easiest expereinces we have had when buying a car. There were no "pricing games" and Jerame was very honest and straightforward was by far one of the easiest expereinces we have had when buying a car. There were no "pricing games" and Jerame was very honest and straightforward during the entire deal. After we purchased the car, he sat down with us for over an hour teaching us all of the "bells and whistles"! He was very detailed and patient during the whole process. Thank you Jerame and the Buick Covert team! More

Great customer service. I felt very welcome and the staff was really friendly. Got the car I wanted and I would recommend this dealership to everybody. was really friendly. Got the car I wanted and I would recommend this dealership to everybody. More

Kevin in the Service Dept, Ricardo in Sales, and Steve in Finance have changed my mind about the car buying process. They were so nice, so respectful, and so positive that I could make the purchase, get a lo Finance have changed my mind about the car buying process. They were so nice, so respectful, and so positive that I could make the purchase, get a loan, and afford it that I ended up buying a new car. It's a beautiful car and very safe (important to me...). I have loan payments I can afford and my credit is already going up. Working with these guys was a pleasure and really, really easy. I highly recommend them! More

I'm very well satisfice, customer service was great, friend ship between him & I was great, hi has very good experience on this kind of business. thanks for every thing you did for me, I'm happy with m friend ship between him & I was great, hi has very good experience on this kind of business. thanks for every thing you did for me, I'm happy with my new GMC Terraine. More

We were very pleased with the expertise and willingness to help of the sales representative and staff. When it turned out that the car that we chose was not in inventory, our salesman scrambled to find an to help of the sales representative and staff. When it turned out that the car that we chose was not in inventory, our salesman scrambled to find an acceptable alternative at a great price. We are looking forward to driving our Acadia for many years! More

Simply an incredible visit, purchase and closing from beginning to end. For people with less than stellar credit, it can be a daunting task to buy a vehicle. Ricardo was friendly, calm, a great listener beginning to end. For people with less than stellar credit, it can be a daunting task to buy a vehicle. Ricardo was friendly, calm, a great listener for my wants/needs and a great shopping buddy! Jerry, in finance, was professional, cool-headed, kind, a clear communicator and just a beautiful person to work with. I am a life-long Covert buyer from this day on. THANK YOU SO MUCH, GUYS!!! More

Eddie was extremely professional, friendly, thorough and helpful. He was not a "pressure salesman", but he was knowledgeable about the product. We would definitely recommend him... helpful. He was not a "pressure salesman", but he was knowledgeable about the product. We would definitely recommend him... More

My experience with the Covert team is one that I will share with everyone interested in purchasing a vehicle. Eddie was very knowledgeable about the vehicle and provided me with information that allowed share with everyone interested in purchasing a vehicle. Eddie was very knowledgeable about the vehicle and provided me with information that allowed for a more informed purchasing decision. When working to complete the transaction Jeff ensured that the deal was strong for both parties. During this time Jeff and Eddie set up the expectations for after the completion of the transaction to ensure that the entire experience was complete. When working with Jerry in finance, he was able to complete the process very smooth and without error. From the time I entered the dealership until I left with my new truck the Covert team was going to ensure that I had a very good truck purchasing experience. Thank you Eddie, Jeff and Jerry for my new truck!!! More