Covert Buick GMC

My experience with purchasing a new vehicle with Paul was excellent. He is super friendly! I would refer anybody looking for a new or used car to him. excellent. He is super friendly! I would refer anybody looking for a new or used car to him. More

We had a great experience buying our new 2012 GMC Buick Enclave. We got a great deal and had excellent customer service with Paul Sicotte and Jeff Pray Enclave. We got a great deal and had excellent customer service with Paul Sicotte and Jeff Pray More

Paul Sicotte made buying a new truck quick and painless, which is why I came to this dealership. I cant say enough about how I was treated, by Paul and the rest of the team. I would reccomend this dealers which is why I came to this dealership. I cant say enough about how I was treated, by Paul and the rest of the team. I would reccomend this dealership to anyone, and actually, already have. More

Paul was very attentive and listened carefully when we told him what we were looking for in a car. He was very knowledgeable about all of the features of the car and was really patient with us while expl told him what we were looking for in a car. He was very knowledgeable about all of the features of the car and was really patient with us while explaining how things worked even when we didn't get it the first time. He made sure that we understood all about the priceing of the car. We never felt any "pressure" to make up our minds and when we had an appointment to see him, he was always there on time. His followup contacts have been helpful. We would not hesitate to deal with him again. More

We just purchased a vehicle from Paul and were very pleased with the service. This was our first visit to Covert Buick GMC, but it won't be our last. Everything from the moment we were greeted to ser pleased with the service. This was our first visit to Covert Buick GMC, but it won't be our last. Everything from the moment we were greeted to service after the sale was exactly what you'd hope the car buying experience would be; fair, expedient and courteous. Five stars across the board. More

My husband and I had a certificate for a free oil change, lube, etc. from GMC for our 2006 Envoy. We live in Mexico, but were visiting our daughter in the Austin area and decided to visit your facility. (W lube, etc. from GMC for our 2006 Envoy. We live in Mexico, but were visiting our daughter in the Austin area and decided to visit your facility. (We had the pleasure of meeting Judy Covert in San Miguel de Allende a few years ago - one of the nicest women we've EVER met.) We were VERY impressed with the friendliness and efficiency of all of your staff, the pleasantness of the waiting area (to include the upgraded coffee and donuts -- shows you care about your customers), the incredible degree of organization displayed by ALL staff members, the cleanliness, etc. We overheard one gentleman offer to take a woman home since it would take a couple of extra hours to secure her battery. Very thoughtful. Despite the huge number of cars/customers, the work was done in almost half the time estimated, and we got a NEWLY WASHED CAR to boot! Excellent!! More

I purchased my first new truck with the help of Kenneth Ruiz. He really helped me find the truck I was looking for. He asked me a lot of good questions in reference to how I was going to be using my new tr Ruiz. He really helped me find the truck I was looking for. He asked me a lot of good questions in reference to how I was going to be using my new truck and was able to give me some really good opinions for my new truck More

Very pleased with my purchase at Covert Buick. Ricardo made it happen. He got me exactly the vehicle that I wanted. He never tried to show or put me in a vehicle I didn't really want, He didn't show me a made it happen. He got me exactly the vehicle that I wanted. He never tried to show or put me in a vehicle I didn't really want, He didn't show me a different color or a different option, he only concentrated on the vehicle that I wanted. He went above and beyond reasonable expectations to get the vehicle that I wanted delivered, even providing me a sweet Verano loaner car until my vehicle arrived. Not only did Ricardo get the vehicle I wanted he got more than what I expected with additional upgrades. The purchasing process was comfortable, I never once felt pressured or rushed. There was no going back and forth to that mysterious back room for final price negotiation. Who's in that back room anyway? the Oracle?? The price of the vehicle was plainly listed no gimmicks no fast talk or double talk, no hidden cost or surprises, everything was transparent. The Vehicle was actually less than what I expected. Ricardo was awesome... Very informative and helpful, he's also a very funny guy although.... he did give me a bit of a hard time about parting with my cassette player in my old car, It was quite funny and I am rather old school having grown up in the 80's... I did need to step into the new millennium after all it is almost 2013. The staff was great, I received nothing less than 1st class treatment at Covert. Will definitely recommend this dealership and Ricardo. As the for the vehicle it speaks for itself. After driving an Acura CL for 12 yrs, and vowing to never buy American cars again, Buick has completely won me over. The car is beautiful, economical, and reasonably priced. What more could you ask for? More

I found my Escalade on AutoTrader. I reached out via email and Cory Covert responded back very promptly with a response. After a couple of phone calls we had negotiated a fair price for the Escalade an email and Cory Covert responded back very promptly with a response. After a couple of phone calls we had negotiated a fair price for the Escalade and a trade in number for my Yukon XL. Chris Mathiews was great in finding financing that made it very easy to make the vehicle work for us. Once everything was complete we moved to the delivery of the vehicle. I live and work in Houston and wasn't going to be able to pick up the vehicle in Austin til the following weekend. Keep in mind I still haven't seen the vehicle in person. Cory offered to have the vehicle delivered to Houston! He told me if I didn't like it they'd tear up the paperwork and go down the road, but was confident I would be pleased with the car. The car showed up and it was just as they had represented the vehicle. There was an issue with the bumper (that was disclosed) that needed to be repaired. They told me to bring it in the next time I was in Austin and they would repair it for me. A few months later, I called Cory and he gave me Jeff Pray's contact information to set up the bumper repairs. Jeff was great in answering phone calls and getting back to me on where to go and who to talk to. One the way to Austin I started having trouble with the vehicle. I pulled up to the service department where I was greeted by Tom Fritz. I told all the issues to Tom and within 24 hours had a diagnosis. Covert provided me with a loaner very quickly and we were in and out within 30 mins. That included the swap out of luggage and car seats. The Escalade was promptly repaired and turned over to the body shop. Even though the bumper repair was not 100% to my standard, it turned out good enough (I am very particular). I would recommend Covert to anyone, and will be returning to buy my next Caddy at Covert. More

Paul Sicotte was very pleasant to work with. He worked hard to accomodate my desire to check out the car, and was very fair to negotiate with when settling on a final amount. I came away feeling that I ha hard to accomodate my desire to check out the car, and was very fair to negotiate with when settling on a final amount. I came away feeling that I had been treated fairly, and the car is great. I would definitely not hesitate to purchase a vehicle with Paul's help again. More