Covert Buick GMC

I purchased my first new truck with the help of Kenneth Ruiz. He really helped me find the truck I was looking for. He asked me a lot of good questions in reference to how I was going to be using my new tr Ruiz. He really helped me find the truck I was looking for. He asked me a lot of good questions in reference to how I was going to be using my new truck and was able to give me some really good opinions for my new truck More

Very pleased with my purchase at Covert Buick. Ricardo made it happen. He got me exactly the vehicle that I wanted. He never tried to show or put me in a vehicle I didn't really want, He didn't show me a made it happen. He got me exactly the vehicle that I wanted. He never tried to show or put me in a vehicle I didn't really want, He didn't show me a different color or a different option, he only concentrated on the vehicle that I wanted. He went above and beyond reasonable expectations to get the vehicle that I wanted delivered, even providing me a sweet Verano loaner car until my vehicle arrived. Not only did Ricardo get the vehicle I wanted he got more than what I expected with additional upgrades. The purchasing process was comfortable, I never once felt pressured or rushed. There was no going back and forth to that mysterious back room for final price negotiation. Who's in that back room anyway? the Oracle?? The price of the vehicle was plainly listed no gimmicks no fast talk or double talk, no hidden cost or surprises, everything was transparent. The Vehicle was actually less than what I expected. Ricardo was awesome... Very informative and helpful, he's also a very funny guy although.... he did give me a bit of a hard time about parting with my cassette player in my old car, It was quite funny and I am rather old school having grown up in the 80's... I did need to step into the new millennium after all it is almost 2013. The staff was great, I received nothing less than 1st class treatment at Covert. Will definitely recommend this dealership and Ricardo. As the for the vehicle it speaks for itself. After driving an Acura CL for 12 yrs, and vowing to never buy American cars again, Buick has completely won me over. The car is beautiful, economical, and reasonably priced. What more could you ask for? More

I found my Escalade on AutoTrader. I reached out via email and Cory Covert responded back very promptly with a response. After a couple of phone calls we had negotiated a fair price for the Escalade an email and Cory Covert responded back very promptly with a response. After a couple of phone calls we had negotiated a fair price for the Escalade and a trade in number for my Yukon XL. Chris Mathiews was great in finding financing that made it very easy to make the vehicle work for us. Once everything was complete we moved to the delivery of the vehicle. I live and work in Houston and wasn't going to be able to pick up the vehicle in Austin til the following weekend. Keep in mind I still haven't seen the vehicle in person. Cory offered to have the vehicle delivered to Houston! He told me if I didn't like it they'd tear up the paperwork and go down the road, but was confident I would be pleased with the car. The car showed up and it was just as they had represented the vehicle. There was an issue with the bumper (that was disclosed) that needed to be repaired. They told me to bring it in the next time I was in Austin and they would repair it for me. A few months later, I called Cory and he gave me Jeff Pray's contact information to set up the bumper repairs. Jeff was great in answering phone calls and getting back to me on where to go and who to talk to. One the way to Austin I started having trouble with the vehicle. I pulled up to the service department where I was greeted by Tom Fritz. I told all the issues to Tom and within 24 hours had a diagnosis. Covert provided me with a loaner very quickly and we were in and out within 30 mins. That included the swap out of luggage and car seats. The Escalade was promptly repaired and turned over to the body shop. Even though the bumper repair was not 100% to my standard, it turned out good enough (I am very particular). I would recommend Covert to anyone, and will be returning to buy my next Caddy at Covert. More

Paul Sicotte was very pleasant to work with. He worked hard to accomodate my desire to check out the car, and was very fair to negotiate with when settling on a final amount. I came away feeling that I ha hard to accomodate my desire to check out the car, and was very fair to negotiate with when settling on a final amount. I came away feeling that I had been treated fairly, and the car is great. I would definitely not hesitate to purchase a vehicle with Paul's help again. More

First timein my life that buying a car was a pleasant non stressful experience.Great staff all around especially enjoyed working with Kenneth Ruiz, and Chris.Would i go to Covert Buick again? In a New York m stressful experience.Great staff all around especially enjoyed working with Kenneth Ruiz, and Chris.Would i go to Covert Buick again? In a New York minute. More

Jeff Pray did an excellent job with his professional Jeff Pray did an excellent job with his professional customer service. I have a business and customer service is the mos Jeff Pray did an excellent job with his professional customer service. I have a business and customer service is the most important thing in business. Pat Woodman also did a great job in explaining everything about the new car. I highly recommend anyone to the Covert dealership when purchasing a car. David Brawner and Betty Davenport More

I had a terrible experience at another dealership and was not looking forward to walking in to another one. Upon arrival, I was greeted by Ricardo Casas, whose genuine character and demeanor made me put my g not looking forward to walking in to another one. Upon arrival, I was greeted by Ricardo Casas, whose genuine character and demeanor made me put my guard down. Once a vehicle was chosen, and a price had been agreed, I was sent to the finance department where I worked with Steve Chase. Another great experience, with no hassles at all. My view on car-buying has been turned around from negative to positive and I will never go through another dealership other than Covert. I have recommended Covert Buick GMC, and specifically Ricardo Casas, to all my friends and colleagues. Thank you all for the outstanding customer service. More

My experience working with Ricardo Casas at Covert Buick GMC was outstanding! He, as well as the rest of the employees involved with our purchase were very informative and extremely helpful. We have never d GMC was outstanding! He, as well as the rest of the employees involved with our purchase were very informative and extremely helpful. We have never dealt with such high quality customer service when purchasing a vehicle. Ricardo was able to deliver everything we asked for with such a great and helpful attitude. Overall, we had a great experience and I will definitely refer him to my friends and family. Thank you so much Ricardo! We really appreciate everything you did to help us get the vehicle we wanted! We love it! :) More

I was directed to this dealer through the Costco Auto Progam, so I shouldn't have had anything to worry about, right? It was a Tuesday afternoon when we arrive in the waiting area. I was greeted and a Progam, so I shouldn't have had anything to worry about, right? It was a Tuesday afternoon when we arrive in the waiting area. I was greeted and a person went to get Ricardo. I waited for close to 10 minutes before Ricardo appeared. Once he appeared, we exchanged greetings, but did not ask my name or what I was there for, and then he rushed off to attend to something else, with little explanation ("I'll be right back"). Within a few minutes, he was back and rushing past me in another direction, while asking if I was there to pick something up for someone else. Already this experience was not going well. I answered no, and he continued off in the other direction. He came back and finally asked what I was interested in. I listed four models I wanted to look at, in order to narrow down which one(s) would fit my needs best. I had done my research, but numbers don't tell you how it will look, feel, or fit. All I required was opening the car, so I could look inside at the instrument panels and seats (I'm techy and pregnant, baby seats need to fit and I need to be able to do everything I need easily, these were the things that mattered most), but apparently this seemed to be too much of a task for Ricardo. He literally pointed me in the general directions of the models, asks if we are planning to buy today and said he would catch up with us. I had answered that I wasn't sure if I was buying today, because this would be the first time I'm looking at the actual cars. I believe this is when he totally checked out. 20-30 minutes later, after I had wondered the lot, looking in the windows of the vehicles I might be interested in, he appears. I tell him which ones I need open and the whole time I am talking and walking between the vehicles, he is doing something on his phone and only half listening. He didn't stand near the vehicle, so I am not able to ask him questions and he was not trying to highlight any features or package options. The vehicles I was looking at were all well into the $30k-40K range, so I don't believe I was wasting his time with my selections, but it sure felt like it. I finally picked a model and told him the package I wanted it equipped with, since I hadn't located it and he wasn't really offering any help. That is when he made a comment about finally getting specific enough. He hadn't asked what I had wanted at any point earlier or I could have easily told him I am looking for fully loaded and big enough to put a baby seat in easily. I can't tell you a package, if I don't know what standard features it comes with or even which model fits my needs. Again, this would have been helped with more back and forth dialog on his part, since he should know the vehicles inside and out and I am new to the models and they change every year. I'm irritated at this point because I have pretty much done everything for myself and I know if I buy he hasn't done anything to earn my business. Regardless, he locates what I ask for, drives it to the front of the dealership, asks for license, insurance, and rushes off to get a form for me to sign for test drive. He comes back, we sign the form and he turns us loose to drive on our own. I'm fine with test driving alone, but he didn't tell us what to do when we got back. After the test drive, my husband is completely happy with the vehicle and now we need to talk about purchasing, but Ricardo hasn't waited for us, or come up with another sales person and has moved on to another family. I get being busy, but at this point we have keys to a vehicle, we want to talk and we're left standing there. I had my husband give the keys back to him, while he was at his desk, which I think he barely acknowledged and we returned to stand at the front of the store, where he could clearly see us from his desk. He didn't bother to signal or anything else to indicate that he knew we were waiting. We asked another salesman if there was anything else needed from us, as we returned the keys from test drive. We wanted to make sure we didn't need any signed off that the vehicle was still in one piece when we returned it. He said no and we left. I am very disappointed in this experience. Car buying is not normally and enjoyable experience and I am not okay with being pushed, pressured, and hassled during a car deal, but I do expect a certain level of interest and interaction from the sales person. They are there to make a sale and I shouldn't have to sell myself a car, for them to take the commission. More

EVERYONE was wonderful. Polite, and had the best interests of the customer as their first priority. I never had such a pleasant encounter at a car dealership as I did at Covert. I would not hesita interests of the customer as their first priority. I never had such a pleasant encounter at a car dealership as I did at Covert. I would not hesitate to recommend them to anyone. Hats off to the Covert's ...they have a great crew. More