Covert Buick GMC

We just purchased a vehicle from Paul and were very pleased with the service. This was our first visit to Covert Buick GMC, but it won't be our last. Everything from the moment we were greeted to ser pleased with the service. This was our first visit to Covert Buick GMC, but it won't be our last. Everything from the moment we were greeted to service after the sale was exactly what you'd hope the car buying experience would be; fair, expedient and courteous. Five stars across the board. More

My husband and I had a certificate for a free oil change, lube, etc. from GMC for our 2006 Envoy. We live in Mexico, but were visiting our daughter in the Austin area and decided to visit your facility. (W lube, etc. from GMC for our 2006 Envoy. We live in Mexico, but were visiting our daughter in the Austin area and decided to visit your facility. (We had the pleasure of meeting Judy Covert in San Miguel de Allende a few years ago - one of the nicest women we've EVER met.) We were VERY impressed with the friendliness and efficiency of all of your staff, the pleasantness of the waiting area (to include the upgraded coffee and donuts -- shows you care about your customers), the incredible degree of organization displayed by ALL staff members, the cleanliness, etc. We overheard one gentleman offer to take a woman home since it would take a couple of extra hours to secure her battery. Very thoughtful. Despite the huge number of cars/customers, the work was done in almost half the time estimated, and we got a NEWLY WASHED CAR to boot! Excellent!! More

I purchased my first new truck with the help of Kenneth Ruiz. He really helped me find the truck I was looking for. He asked me a lot of good questions in reference to how I was going to be using my new tr Ruiz. He really helped me find the truck I was looking for. He asked me a lot of good questions in reference to how I was going to be using my new truck and was able to give me some really good opinions for my new truck More

Very pleased with my purchase at Covert Buick. Ricardo made it happen. He got me exactly the vehicle that I wanted. He never tried to show or put me in a vehicle I didn't really want, He didn't show me a made it happen. He got me exactly the vehicle that I wanted. He never tried to show or put me in a vehicle I didn't really want, He didn't show me a different color or a different option, he only concentrated on the vehicle that I wanted. He went above and beyond reasonable expectations to get the vehicle that I wanted delivered, even providing me a sweet Verano loaner car until my vehicle arrived. Not only did Ricardo get the vehicle I wanted he got more than what I expected with additional upgrades. The purchasing process was comfortable, I never once felt pressured or rushed. There was no going back and forth to that mysterious back room for final price negotiation. Who's in that back room anyway? the Oracle?? The price of the vehicle was plainly listed no gimmicks no fast talk or double talk, no hidden cost or surprises, everything was transparent. The Vehicle was actually less than what I expected. Ricardo was awesome... Very informative and helpful, he's also a very funny guy although.... he did give me a bit of a hard time about parting with my cassette player in my old car, It was quite funny and I am rather old school having grown up in the 80's... I did need to step into the new millennium after all it is almost 2013. The staff was great, I received nothing less than 1st class treatment at Covert. Will definitely recommend this dealership and Ricardo. As the for the vehicle it speaks for itself. After driving an Acura CL for 12 yrs, and vowing to never buy American cars again, Buick has completely won me over. The car is beautiful, economical, and reasonably priced. What more could you ask for? More

I found my Escalade on AutoTrader. I reached out via email and Cory Covert responded back very promptly with a response. After a couple of phone calls we had negotiated a fair price for the Escalade an email and Cory Covert responded back very promptly with a response. After a couple of phone calls we had negotiated a fair price for the Escalade and a trade in number for my Yukon XL. Chris Mathiews was great in finding financing that made it very easy to make the vehicle work for us. Once everything was complete we moved to the delivery of the vehicle. I live and work in Houston and wasn't going to be able to pick up the vehicle in Austin til the following weekend. Keep in mind I still haven't seen the vehicle in person. Cory offered to have the vehicle delivered to Houston! He told me if I didn't like it they'd tear up the paperwork and go down the road, but was confident I would be pleased with the car. The car showed up and it was just as they had represented the vehicle. There was an issue with the bumper (that was disclosed) that needed to be repaired. They told me to bring it in the next time I was in Austin and they would repair it for me. A few months later, I called Cory and he gave me Jeff Pray's contact information to set up the bumper repairs. Jeff was great in answering phone calls and getting back to me on where to go and who to talk to. One the way to Austin I started having trouble with the vehicle. I pulled up to the service department where I was greeted by Tom Fritz. I told all the issues to Tom and within 24 hours had a diagnosis. Covert provided me with a loaner very quickly and we were in and out within 30 mins. That included the swap out of luggage and car seats. The Escalade was promptly repaired and turned over to the body shop. Even though the bumper repair was not 100% to my standard, it turned out good enough (I am very particular). I would recommend Covert to anyone, and will be returning to buy my next Caddy at Covert. More

Paul Sicotte was very pleasant to work with. He worked hard to accomodate my desire to check out the car, and was very fair to negotiate with when settling on a final amount. I came away feeling that I ha hard to accomodate my desire to check out the car, and was very fair to negotiate with when settling on a final amount. I came away feeling that I had been treated fairly, and the car is great. I would definitely not hesitate to purchase a vehicle with Paul's help again. More

First timein my life that buying a car was a pleasant non stressful experience.Great staff all around especially enjoyed working with Kenneth Ruiz, and Chris.Would i go to Covert Buick again? In a New York m stressful experience.Great staff all around especially enjoyed working with Kenneth Ruiz, and Chris.Would i go to Covert Buick again? In a New York minute. More

Jeff Pray did an excellent job with his professional Jeff Pray did an excellent job with his professional customer service. I have a business and customer service is the mos Jeff Pray did an excellent job with his professional customer service. I have a business and customer service is the most important thing in business. Pat Woodman also did a great job in explaining everything about the new car. I highly recommend anyone to the Covert dealership when purchasing a car. David Brawner and Betty Davenport More

I had a terrible experience at another dealership and was not looking forward to walking in to another one. Upon arrival, I was greeted by Ricardo Casas, whose genuine character and demeanor made me put my g not looking forward to walking in to another one. Upon arrival, I was greeted by Ricardo Casas, whose genuine character and demeanor made me put my guard down. Once a vehicle was chosen, and a price had been agreed, I was sent to the finance department where I worked with Steve Chase. Another great experience, with no hassles at all. My view on car-buying has been turned around from negative to positive and I will never go through another dealership other than Covert. I have recommended Covert Buick GMC, and specifically Ricardo Casas, to all my friends and colleagues. Thank you all for the outstanding customer service. More

My experience working with Ricardo Casas at Covert Buick GMC was outstanding! He, as well as the rest of the employees involved with our purchase were very informative and extremely helpful. We have never d GMC was outstanding! He, as well as the rest of the employees involved with our purchase were very informative and extremely helpful. We have never dealt with such high quality customer service when purchasing a vehicle. Ricardo was able to deliver everything we asked for with such a great and helpful attitude. Overall, we had a great experience and I will definitely refer him to my friends and family. Thank you so much Ricardo! We really appreciate everything you did to help us get the vehicle we wanted! We love it! :) More