Covert Buick GMC

Ricardo was excellent! Got me a great deal on my 08 Cadillac CTS. I couldn't be happier. Thanks for all of the help! You made shopping over the phone and internet very easy!! I was able to come in Cadillac CTS. I couldn't be happier. Thanks for all of the help! You made shopping over the phone and internet very easy!! I was able to come in and get out with the car I wanted in very little time. Thanks a million!! More

I have purchased about 6 vehicles from the Covert family dealerships over the last 10 years. I keep coming back because of the no hassle approach to buying a vehicle and the excellent service after purchase dealerships over the last 10 years. I keep coming back because of the no hassle approach to buying a vehicle and the excellent service after purchase. This was the first time that Josh Lester was my salesperson, and he made the experience as hassle free as any before. More importantly I was very impressed with his customer service attitude that included him delivering the car to our home and providing the new vehicle orientation there for my wife and I ....down to and including programing the garage remote feature. He went above and beyond and continues to followup to make certain we are happy with our purchase. Thanks Josh.. you really make a customer feel important ! More

Josh was great from start to finish. He was very friendly and professional and answered all of my questions. I bought a beautiful new car for a fair price and was very well taken care of at Covert friendly and professional and answered all of my questions. I bought a beautiful new car for a fair price and was very well taken care of at Covert Buick. More

Our search began online as we looked for a used 2007 Chevrolet Tahoe. We sent several dealerships emails and/or called and Covert Buick GMC was amongst the first to respond. As soon as we got to the dea Chevrolet Tahoe. We sent several dealerships emails and/or called and Covert Buick GMC was amongst the first to respond. As soon as we got to the dealership we were approached and helped by Wayne Wallace, who was excellent. He made us feel right at home as my husband and I are from Atlanta, Georgia. We told him what we were looking for and the price. He drove us to the location of the vehicle on the lot because it was very hot. I really appreciated that. Shortly after that he provided my husband and I with water. Customer service was awesome. It took no time to get things started because we came with the vehicle in mind that we wanted and with cash to pay for it, as we had already done the loan process through our bank. The finance manager even tried to help us get a lower interest rate. I gave the ratings I did because we were satisfied with the customer service, efficiency, and knowledge of our salesman and finance manager. After the deal was finalized, our vehicle had to be serviced and would not be ready until the next business day. We were offered a rental over the weekend until our vehicle was ready. We are currently living in Killeen, TX which is about an hour from Austin because my husband is currently in the army and stationed in Fort Hood right now. They made it so convenient for us the entire process. We are truly satisfied with our purchase, customer service, and experience and will definitely refer friends and family. More

I called Covert GMC to inquire about purchasing a new 2013 GMC Sierra 2500HD truck on July1,2013. On my initial conversation with the dealership I stated I would need to trade in my 2004 Corvette to pur 2013 GMC Sierra 2500HD truck on July1,2013. On my initial conversation with the dealership I stated I would need to trade in my 2004 Corvette to purchase their new truck. After less that 15 minutes on the phone with Covert GMC it was mutually agreed that selling my Corvette outright was my best option, then I would be free to contact them on a cash deal for a new 2013 GMC Sierra. Okay, I respected them being upfront and looking out for my best interest. A few days went by and I received an email from one of their salesmen, Josh Lester. Josh stated that his dealership was now offering an additional $2000 in discounts on all 2013 GMC 2500HD trucks. After that news I started trying to make things work on my end to secure a loan at my local credit union and purchase their truck, then sell my Corvette outright sometime in the near future, hopefully . I received a few more emails from Josh, during one of those emails I responded that I was ready to accept the new discounted offer from Covert GMC, and I would need to know what the bottom line cash price would be with my "GM Supplier Discount" applied. From that point on things between Covert GMC, Josh Lester, and myself went downhill. After a few more emails back and forth it was obvious a transaction on a new truck with Covert GMC would never happen. Communications with Josh Lester came to a halt. I then contacted Covert GMC General Manager, Cory Covert, and explained I wanted to continue negotiations on purchasing the new GMC truck but at the present time his salesman was not communicating with me. Within one hour of that email with Cory Covert, his salesman Josh contacted me by email. Josh stated that in the morning he would supply me with all the invoices, papers, and any other information I would need to make my decision. Well.....long story short......the next morning I received the same "old news". Covert GMC stated the new discounts they were offering were outstanding (which I agree they were), but again I had made it clear from the start that I would be needing to use my "GM Supplier Discount" in order to make any deal with their dealership workout. This morning, July 11, 2013, I received the totally expected news that Covert GMC would accept the advertised discount price stated here on AutoTrader.com and that I was getting a better deal that if I used my "GM Supplier Discount" . Great, it took this dealership 10 days of phone calls, emails and going back and forth on the computer to inform me that using the "GM Supplier Discount" was a worse transaction than their advertised price on AutoTrader.com. Josh Lester wrote in an email to me after our transaction had fell apart that what we had was "just a miscommunication". Had Covert GMC stated that information 10 days ago I would have walked away with some respect for their dealership, but after 10 days of going in circles, I decided to call the GMC Customer Service Department and report everything which had transpired over the last week and a half. The GMC Customer Service Dept. was very helpful and I do appreciate their concern.......but at the end of the day......a painful lesson learned. I would not recommend this GMC Dealership to anyone! And that is not "just a miscommunication" More

After shopping tons of different car dealerships for the right family car and dealing with pushy, uneducated salespeople a friend of mine referred me to the Coverts. Our salesman Wayne listened to our need right family car and dealing with pushy, uneducated salespeople a friend of mine referred me to the Coverts. Our salesman Wayne listened to our needs and showed us a new Acadia that fit exactly what we wanted. He didn't try to push us into what he wanted to sell or the top of the line model by using a cheesy car dealer canned pitch like the other dealers in town. They gave us a great upfront price, what we asked for for our trade and treated us like family. We met with Cory Covert and Josh Lee who were equally accommodating and again didn't try an of the usual car dealer tricks. Being in sales myself I can appreciate others that do the right thing and I now understand why the Coverts have been in business a hundred years. We are customers for life and would recommend this dealership to anyone looking to buy a new GMC. Thanks a ton guys Brian More

HOW CAR BUYING SHOULD BE! I don't like games dealers play nor do I like wasting my time playing their games. I had done my research online and found what I wanted as well as researched my trade-in. Eddi play nor do I like wasting my time playing their games. I had done my research online and found what I wanted as well as researched my trade-in. Eddie demonstrated the vehicle I was looking to purchase and I was impressed of his knowledge to be honest! I shared with him the number I was willing to purchase for as well as the number I was willing to trade for. There weren't any back and forth games... Eddie did ask where I had done my research (I would imagine to ensure their advertising was in the right place). Eddie returned approx. 10-15 min later and they were willing and eager to earn my business. I informed Bill in finance I had pre-arranged my finance. He asked if he could earn the opportunity to save me some $$ on the rate. I explained if he was able to do so without additional cost to me I would be happy to. Bill was successful and in a matter of 15 minutes I was signing papers and driving home. The entire process took right at one hour and it was by far the BEST experience I have ever had. I would recommend if you are looking for a new GMC to deal with Eddie and Bill for this simple and quick approach to car buying. Thanks again Cory, Eddie and Bill! - Tom E. More

Great service. Help with every last detail. Awesome truck and ship the truck to me in San Antonio at no charge.. Would recommend to anyone looking for a great truck and great service. and ship the truck to me in San Antonio at no charge.. Would recommend to anyone looking for a great truck and great service. More

The selection of used cars and their quality was outstanding. Fred was extremely helpful and patient while we changed our minds several times in less than a week regarding our selection. We sugge outstanding. Fred was extremely helpful and patient while we changed our minds several times in less than a week regarding our selection. We suggest that when purchasing a used vehicle, contact Fred at Covert Buick. You'll find the entire car buying experience stress free and yes even enjoyable. More

Great experience, this is my second time purchasing a vehicle from Ricardo Casas. Highly recommend him when you visit this dealership. He is very easy to work with, very professional, honest & great pers vehicle from Ricardo Casas. Highly recommend him when you visit this dealership. He is very easy to work with, very professional, honest & great personallity! Will definetly be purchasing my next vehicle from him! More