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Covert Buick GMC

Austin, TX

4.6
1,130 Reviews
Experience Covert Buick GMC – Your Trusted Buick and GMC Dealership in Austin, TX for Over 116 Years! Proudly serving Austin, Round Rock, Cedar Park, Leander, Pflugerville, Georgetown, and surrounding Central Texas communities, Covert Buick GMC is your one-stop destination for new and used Buick and GMC vehicles. With 116 years of automotive excellence, we offer a wide selection of cars, trucks, and SUVs to fit every lifestyle and budget. Looking for hassle-free car shopping? We offer vehicle delivery anywhere in Texas, bringing your new ride right to your doorstep. Our team is dedicated to providing exceptional customer service, whether you're browsing online or visiting us in person. Take advantage of competitive auto financing options, personalized to meet your needs. When it's time for maintenance, trust our factory-certified technicians for quality repairs and routine service. With extended service hours and complimentary loaner vehicles, your convenience always comes first. Ready to upgrade your drive? Visit Covert Buick GMC in Austin, TX, and see why drivers across Texas have relied on us for over a century. The Covert Commitment – Experience it today.
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11750 Research Blvd Suite D

Austin, TX

78759

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Showing 1,130 reviews

February 22, 2014

I was very much was surprised and delighted how easy , fast and uncomplicated this vehicle purchase came across. All taken care of over the phone and internet. I found exactly the vehicle I wanted on y More

by ru81800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie (?) and Cathy Townsend, Cathy Townsend, Jamie Morris
January 14, 2014

Paul called and invited us to come out to have our new license plates installed. While there, Paul took us through all the features on the car again and was very patient and thorough. He also set up the O More

by pschmitz1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sicotte
January 04, 2014

I was interested in purchasing a new car from covert. I found a price online which was lower than what they were actually selling it for. They did agree to honor the online price. However, now I know why. More

by Tbrauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 06, 2014 -

Covert Buick GMC responded

Mr. Brauer, Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. We are disappointed to read that your recent experience was not satisfactory. We apologize for your experience and that the trade value we offered on your vehicle did not meet your expectations. We hope for a future opportunity to work with you in finding a way to make this right. You may contact me anytime for assistance or to voice your concerns. Abby Johnson Internet Marketing Director Covert Buick GMC Austin 512-583-3449

January 01, 2014

Ricardo did an awesome job and made the purchase of my Acadia one of pleasure. He is a true asset to the Covert dealership. I really enjoyed the whole process. More

by kayson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Casas
November 21, 2013

The moment I entered the Covert dealership I was greeted and asked if I needed help. I was directed to Justin Toon. Justin was friendly, knowledgeable, very willing to help me find what I needed and very More

by tonygarcia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (Justin's manager) and Mitchell (Finance)
November 03, 2013

I was in the market for a car and decided to look on line. I clicked on the tab stating that I had further questions.The following day I was emailed back by Justin. Justin was very friendly and courteou More

by ROLAND671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Toon
Nov 04, 2013 -

Covert Buick GMC responded

Thank you for your feedback! We are always happy to hear from our customers. We are glad that our store and Justin exceeded your expectations of service and quality. Please let me know if there is anything I can do to assist you in the future. Abby Johnson Internet Marketing Director Covert Buick GMC 210-583-3449

October 30, 2013

Drove from San Antonio to Austin to get our Acadia, Covert had the best prices and largest selection around. We found exactly what we were looking for, couldn't be happier with the sales team. More

by blueclue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Toon
October 21, 2013

I wanted to thank Julian very much for helping us look for a truck. We REALLY loved the new GMC Sierra. Julian is the kind of sales person I don’t mind dealing with and I hate sales men if that says any More

by lorirudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Mier
Nov 04, 2013 -

Covert Buick GMC responded

Thank you for your feedback! We are always happy to hear from our customers. We are glad that our store and Julian exceeded your expectations of service and quality. Please let me know if there is anything I can do to assist you in the future. Abby Johnson Internet Marketing Director Covert Buick GMC 210-583-3449

August 13, 2013

I want to thank Mr. Cory Covert , Mr. Bill Ferguson and Mr. Kenneth Ruiz personally for helping my mother on the purchase of her new Cadillac SRX this passed Saturday, 08-10-2013. Mr. Cory Covert, Mr. More

by 548CJohnson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory Covert
August 13, 2013

I brought my GMC Acacia to the dealership at 8:25 a.m. on 8/10/13 to have two recalls addressed. I asked if I should wait or have someone pick up me and was told that it was my choice. I was told that I w More

by padarden04
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Woman Answering the Service Desk Phone on 8/10, David Coredig
Aug 14, 2013 -

Covert Buick GMC responded

Ms. Darden, I would like to deeply apologize on behalf of our dealership for the run around and lack of professionlism that you experienced. After reasearching what happened it is obvious that we dropped the ball. Dave (who is one of our most seasoned and professional employees) wants you to know how awful he feels for not getting back to you in a timely manner. We were very short handed that weekend, but there are no excuses for poor customer service. If there is anything I can do to make it up to you in someway please do not hesitate to contact me or our Service Manager, Doyle Drury. A free oil change, car wash, please just let us know. Sincerely, Abby Johnson Marketing Director Covert Buick GMC abbyjohnson@covertauto.com 210-273-6024

Sep 03, 2013 -

Covert Buick GMC responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Covert Buick GMC, our focus is to provide consumers excellent customer service. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Abby Johnson Covert Buick GMC 512-583-3449

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