Covert Buick GMC

Paul called and invited us to come out to have our new license plates installed. While there, Paul took us through all the features on the car again and was very patient and thorough. He also set up the O license plates installed. While there, Paul took us through all the features on the car again and was very patient and thorough. He also set up the OnStar mobile app and explained in detail how it worked. The entire visit was pleasant and very helpful. I completed an online survey after delivery of the car, and unfortunately didn't remember Paul completing some of the items mentioned in the survey (chalk it up to old age). After the fact, my husband reminded me that Paul did indeed offer everything that was covered in the survey. I regret that my responses were a black mark on Paul's service and attention to our needs. Our whole experience with Paul has been completely stellar, and I would recommend his service to anyone. This is our seventh new vehicle experience and purchase from Covert dealerships, including three from Covert Ford, and have received excellent service each time. We are loyal customers. More

I was interested in purchasing a new car from covert. I found a price online which was lower than what they were actually selling it for. They did agree to honor the online price. However, now I know why. found a price online which was lower than what they were actually selling it for. They did agree to honor the online price. However, now I know why. I was trading in a jeep that was in great condition, fully loaded and low miles....they offered me 11k for the trade (which was a minimum of at least 2400 less than the other 7 trade values I received from other dealerships). They told me they would sell my car for 13900.....I thought that was low. So I looked at their used car list. They were selling a jeep which was one year older and had 50k more miles and it was the BASIC version for 12900...yet they would sell my 15k fully loaded for 13900....I don't think so. Not only is this offer insulting...but I had my wife leave work early and we took my 4 month old baby 45 minutes to go buy a car (the online price would only be honored that day they said). The online price was only about 2600 less than the actual listing price (it was considered new...but was the loaner car they gave out with 5000 miles). I realized the reason for the low offer on my jeep was to make up for their listing error...trying to make up for it on the back end. Not only did they take a super long 4 minutes to appraise my jeep....they asked NO questions about what the jeep had (I brought the original sticker which they didn't even look at). This was the worst experience I have ever had car shopping and completely insulted by their "we will honor the price but make it back from you by offering a terrible trade value". Not to mention they said since the price was an error they would NOT give me their teacher discount that they give because of it. Good thing delta airlines doesn't operate like covert...otherwise the people who benefited from the error in ticket price would be paying hundreds of dollars for checked baggage and drinks on board. More

Ricardo did an awesome job and made the purchase of my Acadia one of pleasure. He is a true asset to the Covert dealership. I really enjoyed the whole process. Acadia one of pleasure. He is a true asset to the Covert dealership. I really enjoyed the whole process. More

The moment I entered the Covert dealership I was greeted and asked if I needed help. I was directed to Justin Toon. Justin was friendly, knowledgeable, very willing to help me find what I needed and very and asked if I needed help. I was directed to Justin Toon. Justin was friendly, knowledgeable, very willing to help me find what I needed and very professional. I had never been to a Covert dealership for a purchase and was surprised at the elegant atmosphere. I felt very welcome and never pressured. I will go back and recommend Covert, Justin, his boss Chris and Mitchell to anyone. Mitchell in the finance department was very professional, knowledgeable and friendly. Mitchell offered me a warranty at a very competitive price so I was sold. Thank you, Covert Buick. More

I was in the market for a car and decided to look on line. I clicked on the tab stating that I had further questions.The following day I was emailed back by Justin. Justin was very friendly and courteou line. I clicked on the tab stating that I had further questions.The following day I was emailed back by Justin. Justin was very friendly and courteous. Justin was patient and listened to what features mattered most to me. Justin made several suggestions and sent a couple options to look at. We communicated back and forth until we were able to narrow down my selection. On my following day off, I proceeded down to the dealership to talk with Justin. As it so often happens, I ended up driving away in a brand new car. I can honestly say that this is, by far, the best car buying experience that I have had. From Justin's patience and attention to detail, to Josh's courtesy and professionalism during the financing phase, I will have to say that I am thoroughly satisfied and will be sure to share this experience with all my friends and family. You have a winner of a salesman in Justin Toon. More

Drove from San Antonio to Austin to get our Acadia, Covert had the best prices and largest selection around. We found exactly what we were looking for, couldn't be happier with the sales team. Covert had the best prices and largest selection around. We found exactly what we were looking for, couldn't be happier with the sales team. More

I wanted to thank Julian very much for helping us look for a truck. We REALLY loved the new GMC Sierra. Julian is the kind of sales person I don’t mind dealing with and I hate sales men if that says any for a truck. We REALLY loved the new GMC Sierra. Julian is the kind of sales person I don’t mind dealing with and I hate sales men if that says anything. Julian did wonderful job showing us the vehicles and trying to accommodate us. DO NOT LOSE HIM!!! More

I want to thank Mr. Cory Covert , Mr. Bill Ferguson and Mr. Kenneth Ruiz personally for helping my mother on the purchase of her new Cadillac SRX this passed Saturday, 08-10-2013. Mr. Cory Covert, Mr. Mr. Kenneth Ruiz personally for helping my mother on the purchase of her new Cadillac SRX this passed Saturday, 08-10-2013. Mr. Cory Covert, Mr. Ferguson and Mr. Ruiz truly understand the "New Age Car Business" and that's why I am spreading the goods news about Covert Buick GMC professionalism. This is how relationships are formed and when family members, friends, co-workers or somebody looking to purchase a vehicle ask where to buy a car, "We will be saying go talk to the Guys at Covert Buick GMC, because they are fair, honest and make real car sales hassle-free". "You want find any car sale gimmicks or inflated prices to get you in the door". Mr. Ferguson and Mr. Ruiz did a great job making us feel welcome and were professional. Mr. Ferguson and Mr. Ruiz provided us with our requested detail itemized list of dealer sale invoice and what the total drive out price would be before we arrived. After reviewing the information sent over by Mr. Ruiz a decision was made and just like we said. We made an offer and purchased the vehicle on Saturday, 08-10-2013 This is truly where car sales are going to be happening, in the next 10 years, on the Internet. Car Sales professional have to understand that people communicate through email and other electronic forms of communication now. This microwave age (individuals born after 1982) is to inpatient to walk dealerships on Saturday for hours and hours looking for cars and deals. We want transparency on what cars cost the dealership and car sales professionals to be straight forward. That's why Big department stores have "Black Fridays" now and don't care about putting up Christmas Trees and Santa displays to lure people in for the holiday shopping. They discovered Parents don't even tell their kids about Christmas or Santa anymore and it was wasting money. They listen to the customer, just give me the deals and I will spend my money. I want to thank Mr. Cory Covert , Mr. Bill Ferguson and Mr. Kenneth Ruiz personally for helping my mother on the purchase of her new Cadillac SRX this passed Saturday, 08-10-2013. Mr. Cory Covert, Mr. Ferguson and Mr. Ruiz truly understand the "New Age Car Business" and that's why I am spreading the goods news about Covert Buick GMC professionalism. This is how relationships are formed and when family members, friends, co-workers or somebody looking to purchase a vehicle ask where to buy a car, "We will be saying go talk to the Guys at Covert Buick GMC, because they are fair, honest and make real car sales hassle-free". "You want find any car sale gimmicks or inflated prices to get you in the door". Mr. Ferguson and Mr. Ruiz did a great job making us feel welcome and were professional. Mr. Ferguson and Mr. Ruiz provided us with our requested detail itemized list of dealer sale invoice and what the total drive out price would be before we arrived. After reviewing the information sent over by Mr. Ruiz a decision was made and just like we said. We made an offer and purchased the vehicle on Saturday, 08-10-2013 This is truly where car sales are going to be happening, in the next 10 years, on the Internet. Car Sales professional have to understand that people communicate through email and other electronic forms of communication now. This microwave age (individuals born after 1982) is to inpatient to walk dealerships on Saturday for hours and hours looking for cars and deals. We want transparency on what cars cost the dealership and car sales professionals to be straight forward. That's why Big department stores have "Black Fridays" now and don't care about putting up Christmas Trees and Santa displays to lure people in for the holiday shopping. They discovered Parents don't even tell their kids about Christmas or Santa anymore and it was wasting money. They listen to the customer, just give me the deals and I will spend my money. Once again, I want to thank you and the entire Covert Buick GMC Team. Your customer service and professionalism brings value to the Covert GMC brands and does not go unnoticed. I tip my hat to Mr. Ferguson and Mr. Ruiz and give yourselves a pat on the back for making the deal a success. We will buy from Covert Buick GMC again after the great experience we had and highly recommend others to do the same. More

I started with another dealer that was very rude and unwilling to negotiate with me. After calling Cory Covert personally, he introduced me to Kenneth. Kenneth was the complete opposite of the original unwilling to negotiate with me. After calling Cory Covert personally, he introduced me to Kenneth. Kenneth was the complete opposite of the original dealer. He found a car that had the options I wanted and in my price range before I got there. He detailed the car and won't let anyone drive it before I gave it a test drive. He was very professional and listened to my concerns. He showed me all the repairs done on the car and exactly how much the car cost after taxes. There were no hidden fees. I want to thank Kenneth and the other gentlemen fir their great service. More