
Covert Buick GMC
Austin, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I want to thank Mr. Cory Covert , Mr. Bill Ferguson and Mr. Kenneth Ruiz personally for helping my mother on the purchase of her new Cadillac SRX this passed Saturday, 08-10-2013. Mr. Cory Covert, Mr. Mr. Kenneth Ruiz personally for helping my mother on the purchase of her new Cadillac SRX this passed Saturday, 08-10-2013. Mr. Cory Covert, Mr. Ferguson and Mr. Ruiz truly understand the "New Age Car Business" and that's why I am spreading the goods news about Covert Buick GMC professionalism. This is how relationships are formed and when family members, friends, co-workers or somebody looking to purchase a vehicle ask where to buy a car, "We will be saying go talk to the Guys at Covert Buick GMC, because they are fair, honest and make real car sales hassle-free". "You want find any car sale gimmicks or inflated prices to get you in the door". Mr. Ferguson and Mr. Ruiz did a great job making us feel welcome and were professional. Mr. Ferguson and Mr. Ruiz provided us with our requested detail itemized list of dealer sale invoice and what the total drive out price would be before we arrived. After reviewing the information sent over by Mr. Ruiz a decision was made and just like we said. We made an offer and purchased the vehicle on Saturday, 08-10-2013 This is truly where car sales are going to be happening, in the next 10 years, on the Internet. Car Sales professional have to understand that people communicate through email and other electronic forms of communication now. This microwave age (individuals born after 1982) is to inpatient to walk dealerships on Saturday for hours and hours looking for cars and deals. We want transparency on what cars cost the dealership and car sales professionals to be straight forward. That's why Big department stores have "Black Fridays" now and don't care about putting up Christmas Trees and Santa displays to lure people in for the holiday shopping. They discovered Parents don't even tell their kids about Christmas or Santa anymore and it was wasting money. They listen to the customer, just give me the deals and I will spend my money. I want to thank Mr. Cory Covert , Mr. Bill Ferguson and Mr. Kenneth Ruiz personally for helping my mother on the purchase of her new Cadillac SRX this passed Saturday, 08-10-2013. Mr. Cory Covert, Mr. Ferguson and Mr. Ruiz truly understand the "New Age Car Business" and that's why I am spreading the goods news about Covert Buick GMC professionalism. This is how relationships are formed and when family members, friends, co-workers or somebody looking to purchase a vehicle ask where to buy a car, "We will be saying go talk to the Guys at Covert Buick GMC, because they are fair, honest and make real car sales hassle-free". "You want find any car sale gimmicks or inflated prices to get you in the door". Mr. Ferguson and Mr. Ruiz did a great job making us feel welcome and were professional. Mr. Ferguson and Mr. Ruiz provided us with our requested detail itemized list of dealer sale invoice and what the total drive out price would be before we arrived. After reviewing the information sent over by Mr. Ruiz a decision was made and just like we said. We made an offer and purchased the vehicle on Saturday, 08-10-2013 This is truly where car sales are going to be happening, in the next 10 years, on the Internet. Car Sales professional have to understand that people communicate through email and other electronic forms of communication now. This microwave age (individuals born after 1982) is to inpatient to walk dealerships on Saturday for hours and hours looking for cars and deals. We want transparency on what cars cost the dealership and car sales professionals to be straight forward. That's why Big department stores have "Black Fridays" now and don't care about putting up Christmas Trees and Santa displays to lure people in for the holiday shopping. They discovered Parents don't even tell their kids about Christmas or Santa anymore and it was wasting money. They listen to the customer, just give me the deals and I will spend my money. Once again, I want to thank you and the entire Covert Buick GMC Team. Your customer service and professionalism brings value to the Covert GMC brands and does not go unnoticed. I tip my hat to Mr. Ferguson and Mr. Ruiz and give yourselves a pat on the back for making the deal a success. We will buy from Covert Buick GMC again after the great experience we had and highly recommend others to do the same. More
I brought my GMC Acacia to the dealership at 8:25 a.m. on 8/10/13 to have two recalls addressed. I asked if I should wait or have someone pick up me and was told that it was my choice. I was told that I w 8/10/13 to have two recalls addressed. I asked if I should wait or have someone pick up me and was told that it was my choice. I was told that I would receive a call when my car was ready. I called at 10:43 a.m. to check the status as we had plans to go out of town. The woman answering the phone rudely explained that she didn't see my invoice and that they would call. I followed up again at 1:48 p.m. and was told I needed to talk to my service manager and was immediately transfered to David's voicemail. Knowing the dealership closed at 3:00 p.m., I called again at 2:30 p.m. and was put on hold and then eventually disconnected without speaking to anyone. At this point, we decided to leave the Acadia at the dealership as we needed to leave Austin. At 3:19 p.m., I received a call from Mark (?) saying that he "guessed" I was wanting him to find out if I could get my vehicle but they closed at 3:00 but they would be there a few more minutes. At this point, I was no longer even in Austin. I picked my car up at 7:00 a.m. on Monday, 8/12/13. At 9:24 a.m., I get a call from Dave saying that he apologized and he could bring the vehicle to me. Seriously?? This was a completely frustrating experience all for two recall notices. More
I started with another dealer that was very rude and unwilling to negotiate with me. After calling Cory Covert personally, he introduced me to Kenneth. Kenneth was the complete opposite of the original unwilling to negotiate with me. After calling Cory Covert personally, he introduced me to Kenneth. Kenneth was the complete opposite of the original dealer. He found a car that had the options I wanted and in my price range before I got there. He detailed the car and won't let anyone drive it before I gave it a test drive. He was very professional and listened to my concerns. He showed me all the repairs done on the car and exactly how much the car cost after taxes. There were no hidden fees. I want to thank Kenneth and the other gentlemen fir their great service. More
From the moment I walked through the door at the dealership, the customer service was top notch! Josh made me feel so welcome, and he knew the product inside and out. Everyone was so friendly, I n dealership, the customer service was top notch! Josh made me feel so welcome, and he knew the product inside and out. Everyone was so friendly, I never felt pressured, and I actually learned a lot. Honestly, it was the greatest car dealership experience I've ever had. I would absolutely recommend friends, family, and really everyone to go to Covert if they're in the market for a Buick or GMC. Ask for Josh! More
Josh Lester is the best car sales person that I have ever dealt with. He reviewed all my buying and leasing options, he is a no pressure guy and he is very knowledgeable. I left feeling like I gained a new dealt with. He reviewed all my buying and leasing options, he is a no pressure guy and he is very knowledgeable. I left feeling like I gained a new friend and received, what I believe, a fair price. I would recommend him and the Covert GMC group in a heartbeat. Thanks Guys....Love my truck!!! More
Josh helped us get our new Acadia and wasn't too pushy. He makes sure my pregnant wife had a loaner car for the oil changes and checks in once in a while. Cool dude. pushy. He makes sure my pregnant wife had a loaner car for the oil changes and checks in once in a while. Cool dude. More
Ricardo was the best car salesman I have ever worked with. He was very knowledgeable about the product and answered every question. I did not feel pressured in any way, like typical car salesman will m with. He was very knowledgeable about the product and answered every question. I did not feel pressured in any way, like typical car salesman will make people feel. He was funny and made my buying experience enjoyable. The price was right. I got what I wanted for my trade. The finance dept was very professional and explained all the options available to me. The dealership was clean and I liked the music they had playing in the showroom. I will buy my next vehicle from Ricardo Casas, and have already referred him to many of my friends and family. Thank you Ricardo and thank you Covert Buick GMC! More
The dealership itself was quite clean and orderly. Josh was the one that helped me and he was very informative, friendly and not pushy; which is always a plus when looking for a car. He seemed like he want was the one that helped me and he was very informative, friendly and not pushy; which is always a plus when looking for a car. He seemed like he wanted to help me get the best deal and wasn't just in it to make his commission. I would definitely recommend. More
Josh is by far the best car salesmen I have ever worked with! His style is perfect! Josh comes across as genuinely concerned about what we want and concerned to ensure that we get the best deal and the b with! His style is perfect! Josh comes across as genuinely concerned about what we want and concerned to ensure that we get the best deal and the best car for our needs. Incredible! He really takes the sales out of the deal and becomes a trusted adviser. More
I bought my new Truck from Josh. He took a lot of time talking to me and my girlfriend. He was very patient explaining everything to us and answering all of our questions. Not what you'd normally expect talking to me and my girlfriend. He was very patient explaining everything to us and answering all of our questions. Not what you'd normally expect from a car salesman. More