Covert Buick GMC

I have always had a great experience at this dealership. This morning's visit was no exception. Express Advisor, Wyatt Dees got me back on the road in record time. He kept me updated throughout the proces This morning's visit was no exception. Express Advisor, Wyatt Dees got me back on the road in record time. He kept me updated throughout the process and took the time to explain the minor repairs my car needed. His special care was very noticeable and made a difference. Special thanks to Service Advisor, Mark Cordes for assisting me initially with the sign in process and for his can-do attitude. A true professional. More

*Beware of Covert GMC on Research Blvd** Dishonest Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If you're considering purchasing or servicing a vehicle with them, I strongly urge you to read this. I brought my 2022 Yukon XL, with only 12,000 miles, to Covert GMC because of a recurring electrical issue--the screen would randomly shut off while driving. After waiting over a week for an appointment and a loaner car, I finally dropped off my vehicle. I also asked them to handle an oil change since the "change oil soon" light had come on. I dropped off the car in perfect condition on a Thursday, but on Monday, I received a call from Mark, the service manager, asking for proof of my last oil change. I explained that my husband had taken care of it at Jiffy Lube, I didn't think to save the receipt. Mark immediately told me that without proof, my engine warranty was void, and there was nothing they could do. Mark completely ignored the reason I brought in the car--the electrical issue--as well as addressing any safety recalls. Instead, he claimed their technicians found brass and glitter in the oil, insisted the engine was "done," and quoted me $13,000 to replace it. When I asked for my car back so I could get a second opinion, Mark stumbled over his words, making it clear something wasn't right. When I picked up my car, I discovered that my dash cam had been disconnected, and all footage from the time my car was with them had been deleted. I know for certain my dash cam was tampered with. I then took my Yukon to Don Hewlett GMC in Georgetown for a second opinion which I had to pay for! ($200!) TO PROVE COVERT'S FALSE Diagnostic. Their team ran full diagnostics, test-drove the car, and found no issues with the engine or any reason for the warranty to be voided. They confirmed that while there was some glitter in the oil (normal for a new car), the engine was perfectly fine. Unfortunately, this wasn't the end of the nightmare. GMC had placed a watermark block on my engine, which voided my warranty entirely. Mark at Covert GMC explicitly told me this meant I could no longer receive service at GMC dealerships and that none of the repairs or issues that should have been covered under the bumper-to-bumper warranty (valid until 36,000 miles) would be honored. (I did record our conversations this is all in record and I DID LET HIM KNOW!) The situation became even more urgent when I started experiencing transmission issues at 32,000 miles. I repeatedly reached out to Alex and Nathan at GMC to remove the block, explaining that I couldn't afford to keep paying out of pocket for diagnostics and repairs when my vehicle should have been fully covered. After two years of back-and-forth with GMC, they finally admitted there was a mistake and removed the block. However, GMC refused to reimburse me for the significant expenses I incurred during those two years, including paying for diagnostics and repairs at other service providers while they ignored my case. I now regret ever purchasing this car and dealing with GMC. Despite paying a significant monthly amount for this vehicle, I've had to deal with constant electrical issues, transmission problems, and unprofessional customer service. I even tried to work with GMC to trade my lease for a brand-new car of a different model, but they refused to meet me halfway. All I asked was to stay at the same monthly payment, but they kept offering me much higher numbers, expecting me to pay more just to escape the endless issues with this car. GMC and Covert GMC have shown a complete lack of professionalism, honesty, and willingness to make things right. If it weren't for the honest team at Don Hewlett GMC, I'd still be stuck believing the lies Covert GMC told me about my vehicle. I strongly advise anyone considering Covert GMC or GMC products to think twice. More

Excellent service, it was a pleasure to do the procedure with Alex Pérez, he is a salesman with a lot of experience with Alex Pérez, he is a salesman with a lot of experience More

Is excelente service the personal is excelente I’m very happy with my new sierra. very happy with my new sierra. More

Muy buen trato personal muy amable con muy buena actitud muy buen trato del personal muy buen trato del personal More

Excellent customer service. Alex Perez and Sales Manager helped me so I could purchase my new Buick Alex Perez and Sales Manager helped me so I could purchase my new Buick More

This rating is for the service department. If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar kept calling for service on its own. We dropped the car off on a Monday to get these things corrected. The paint gentleman was out sick for a few days, which I understand is totally out of anyone's control. I will say communication was good (from our sales man) on that delay. One of the times I was told that there was a delay on the paint I asked about the OnStar and was told it was fixed. A few days later I get a communication that the scratches have been fixed but the OnStar is messing up again so it needs to be checked out again. The following day we are told the antenna needs to be ordered and replaced, that we will get a call when it's in and that it will just take a few minutes to install it. At this point the new car has been at the service department for a week. A week later we get a call letting us know the antenna was in and we take the car up there for the antenna installation. They then realize that it's the wrong color and needs to be painted. While it was there this time the service person got black grease all over my car when they were messing with the antenna. The car was there for 2 hours at this time. Nothing was done other than getting my car dirty. We made sure the service department was aware of this once we realized it. Fast forward a week again.... Took the car on a Wednesday to have the antenna installed and the grease cleaned off, we were told it would likely be done by the end of the day. It was not completed until Friday. 3 trips and a week and a half with the service department to get something done correctly. It was beyond frustrating and a complete waste of time. More

Great service from management to delivery team. The process was very seamless and fast. I recommend Covert GMC for your next car shopping experience. The process was very seamless and fast. I recommend Covert GMC for your next car shopping experience. More

Very professional and very helpful staff. I was very impressed with the help I received there. I would highly recommend this dealership. I was very impressed with the help I received there. I would highly recommend this dealership. More

I just purchased a Buick Envision from Covert. It was an easy and enjoyable process I highly recommend Covert. I also recommend Luis Sanchez as a sales person. He was very easy to work with It was an easy and enjoyable process I highly recommend Covert. I also recommend Luis Sanchez as a sales person. He was very easy to work with and was very knowledgeable about the model I was interested. M Lee More