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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.3
73 Reviews
Call Service Center (512) 954-9290

73 Reviews of COASTAL CONVERTIBLES INC - Service Center

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August 16, 2024

Matt and the service center provided excellent customer service one again. I cannot speak more highly of my experience. More

by grishw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're delighted to hear that Matt and our service center at Covert Buick GMC Bee Cave provided you with excellent service once again. We truly appreciate your continued trust in us and look forward to serving you in the future. If you need anything else, please don’t hesitate to reach out!

August 16, 2024

The service department is the opposite of customer-centric. Seemingly every time I go to make an appointment -- whether online, calling, or through the app -- it gets lost. They have a real i More

by KL.GOLDBERG88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler?
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the difficulties you’ve faced with our service department. It’s clear that we haven’t met your expectations, and I apologize for the repeated issues with communication and appointment scheduling. We strive to provide a seamless experience, and it’s concerning to hear that we’ve fallen short in this regard. Your feedback is invaluable, and we will use it to address these challenges and improve our processes. If you’d like to discuss this further or if there’s anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.

August 15, 2024

Great service, friendly staff. They got my truck in and out as I waitin their beautiful waiting room. More

by llindsey89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lanz
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Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Lindsey, Thank you for the wonderful review! We’re thrilled to hear that you enjoyed the service and found our staff at Covert Buick GMC Bee Cave to be friendly. It’s great to know that you had a comfortable experience in our waiting room while we took care of your truck. If you need anything else or have further questions, please don’t hesitate to reach out. We look forward to serving you again!

August 15, 2024

Best service I have ever received when purchasing a vehicle. Will definitely be doing business with them again! More

by ronny.williams66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Johnson and Finance Manager Brad.
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Ronny, Thank you for the fantastic review! We’re thrilled to hear that you had the best service ever when purchasing your vehicle from Covert Buick GMC Bee Cave. Your satisfaction means the world to us, and we can’t wait to assist you with your future vehicle needs. If you need anything else, don’t hesitate to reach out. See you soon!

August 15, 2024

Matt was super helpful in helping to diagnose an intermittent electrical issue. Communicated well, set proper expectations, and took great care of me / my truck. More

by ALAN.PETERS.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Alan, Thank you for your great feedback! We’re glad to hear that Matt at Covert Buick GMC Bee Cave was able to help diagnose and address the intermittent electrical issue with your truck. It’s fantastic to know he communicated effectively, set clear expectations, and took excellent care of you. If you need any further assistance, don’t hesitate to reach out. We’re here to help!

August 15, 2024

I am always pleased with the amazing service and attention to detail and courtesy shown by everyone at this dealership. They are professional in the fullest meaning of the word! More

by JERRYRANKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett, Scot Murray, Mechanic
Report | Print
Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Jerry, Thank you so much for your wonderful review! We’re delighted to hear that you’re consistently pleased with the service, attention to detail, and courtesy provided by everyone at Covert Buick GMC Bee Cave. Our team takes great pride in delivering professional and top-notch service, so it’s rewarding to know that our efforts are making a positive impact. We look forward to continuing to serve you with the highest level of professionalism!

August 15, 2024

Always fast and friendly service at Covert Bee Cave. They fixed my problem and washed by car for me! More

by 714college
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the great feedback! We’re thrilled to hear that you experienced fast and friendly service at Covert Buick GMC Bee Cave. It’s our goal to not only fix your car’s issues but to also make sure you leave with a smile. We’re glad you appreciated the extra touch of a car wash. If you need anything else, we’re here to help!

August 13, 2024

Great service! ! From greeting me at my car to the friendly checkout, I couldn't be more pleased to pay for a job well done!! Shawn, Scot, an Wyatt deserve ALL the s More

by JESQUIVEL241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Byrd, Wyatt Cross, Scot Murray
Report | Print
Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your wonderful review! We’re delighted to hear that Shawn, Scot, and Wyatt provided you with exceptional service from start to finish at Covert Buick GMC Bee Cave. It’s great to know that you were pleased with every aspect of your experience, from the warm greeting to the friendly checkout. We appreciate your kind words and are thrilled that our team made such a positive impression. If you need anything else or have more questions, we’re always here to help. Thanks again for your support and for choosing us!

August 13, 2024

Service was quick and easy. No hassle! Lantz the service rep got my tire fixed and back on the road the same day. Thanks More

by ACEKING121410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz
Report | Print
Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your follow-up review! We truly appreciate your high praise for Ms. Jennifer Estrada. At Covert Cadillac Bee Cave, we’re incredibly fortunate to have team members like her who go above and beyond to ensure exceptional service. We’ll certainly take your feedback into consideration and share your kind words with her. Thank you for taking the time to recognize her efforts and for choosing Covert Cadillac Bee Cave!

August 13, 2024

I was there for an oil change and find out that there was a recall "update radio software" I arrived at 9am and left around 1pm. I was never kept informed of any updated and every time I will ask there was n More

by jose.ramirez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Jose, Thank you for sharing your experience. We apologize for the delay you experienced during your recent visit to Covert Buick GMC Bee Cave. It’s important to us that you are kept informed throughout your service appointment, and we regret that communication fell short in this instance. We’re glad to hear that the staff member who arrived later was able to follow up with you and apologize for the delay. Your feedback is valuable, and we will use it to improve our communication and service processes. If you have any further concerns or need assistance, please feel free to reach out to us directly. Thank you for your patience and for choosing Covert Buick GMC Bee Cave.

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