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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.3
79 Reviews
Call Service Center (512) 954-9290

79 Reviews of COASTAL CONVERTIBLES INC - Service Center

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August 23, 2024

It took almost 3 hrs for an oil changed , when is normally an hour to hour and half . More

by vanessafernandez27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Vanessa, Thank you for your feedback. We apologize for the extended wait time you experienced during your oil change. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review our processes to ensure more efficient service in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time.

August 22, 2024

Matt is a great advisor and I appreciate is ability to work around my schedule to meet my needs on service and repairs More

by beatou14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennet
Report | Print
Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Matt was able to accommodate your schedule and meet your service and repair needs effectively. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure a seamless experience for all our customers. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!

August 22, 2024

Covert has done service work on my corvette and Cadillac. Did you a great job and always keep me informed More

by TFMEZGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your positive experience! We’re delighted to hear that you’ve been pleased with the service work on both your Corvette and Cadillac. At Covert Buick GMC Bee Cave, keeping our customers informed and ensuring high-quality service is a top priority. We truly appreciate your trust in us and look forward to continuing to serve you in the future!

August 21, 2024

On point feel reassured etiquette is really awesome the whole atmosphere exudes positivity thank you More

by RORYLTELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Rory, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at Covert Buick GMC Bee Cave. It’s our goal to create an environment where our customers feel reassured and valued, and we’re glad our team’s etiquette and the overall atmosphere made a lasting impression. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again for your support and feedback!

August 19, 2024

Quick and easy oil change on Friday. Reasonably priced with a coupon from the website. More

by arman.ohanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Arman, Thank you for your positive feedback! We're glad to hear that you had a quick and easy oil change at Covert Buick GMC Bee Cave and that our pricing and online coupon were helpful. If you need any further assistance or have any questions in the future, feel free to reach out. We look forward to seeing you again!

August 17, 2024

Great service! Couldn’t be happier. Worth the 25 min drive from my house. Thanks! More

by MAXTHYSSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you’re so satisfied with the service you received at Covert Buick GMC Bee Cave and that the 25-minute drive was worth it. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you need anything else or have any questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

August 16, 2024

Matt and the service center provided excellent customer service one again. I cannot speak more highly of my experience. More

by grishw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're delighted to hear that Matt and our service center at Covert Buick GMC Bee Cave provided you with excellent service once again. We truly appreciate your continued trust in us and look forward to serving you in the future. If you need anything else, please don’t hesitate to reach out!

August 16, 2024

The service department is the opposite of customer-centric. Seemingly every time I go to make an appointment -- whether online, calling, or through the app -- it gets lost. They have a real i More

by KL.GOLDBERG88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler?
Report | Print
Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the difficulties you’ve faced with our service department. It’s clear that we haven’t met your expectations, and I apologize for the repeated issues with communication and appointment scheduling. We strive to provide a seamless experience, and it’s concerning to hear that we’ve fallen short in this regard. Your feedback is invaluable, and we will use it to address these challenges and improve our processes. If you’d like to discuss this further or if there’s anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.

August 15, 2024

Great service, friendly staff. They got my truck in and out as I waitin their beautiful waiting room. More

by llindsey89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lanz
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Lindsey, Thank you for the wonderful review! We’re thrilled to hear that you enjoyed the service and found our staff at Covert Buick GMC Bee Cave to be friendly. It’s great to know that you had a comfortable experience in our waiting room while we took care of your truck. If you need anything else or have further questions, please don’t hesitate to reach out. We look forward to serving you again!

August 15, 2024

Best service I have ever received when purchasing a vehicle. Will definitely be doing business with them again! More

by ronny.williams66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Johnson and Finance Manager Brad.
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Ronny, Thank you for the fantastic review! We’re thrilled to hear that you had the best service ever when purchasing your vehicle from Covert Buick GMC Bee Cave. Your satisfaction means the world to us, and we can’t wait to assist you with your future vehicle needs. If you need anything else, don’t hesitate to reach out. See you soon!

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