COASTAL CONVERTIBLES INC - Service Center

Covert Buick GMC Bee Cave responded

Thank you for the great feedback! We’re thrilled to hear that you experienced fast and friendly service at Covert Buick GMC Bee Cave. It’s our goal to not only fix your car’s issues but to also make sure you leave with a smile. We’re glad you appreciated the extra touch of a car wash. If you need anything else, we’re here to help!

Covert Buick GMC Bee Cave responded

Thank you so much for your wonderful review! We’re delighted to hear that Shawn, Scot, and Wyatt provided you with exceptional service from start to finish at Covert Buick GMC Bee Cave. It’s great to know that you were pleased with every aspect of your experience, from the warm greeting to the friendly checkout. We appreciate your kind words and are thrilled that our team made such a positive impression. If you need anything else or have more questions, we’re always here to help. Thanks again for your support and for choosing us!

Covert Buick GMC Bee Cave responded

Thank you so much for your follow-up review! We truly appreciate your high praise for Ms. Jennifer Estrada. At Covert Cadillac Bee Cave, we’re incredibly fortunate to have team members like her who go above and beyond to ensure exceptional service. We’ll certainly take your feedback into consideration and share your kind words with her. Thank you for taking the time to recognize her efforts and for choosing Covert Cadillac Bee Cave!

Covert Buick GMC Bee Cave responded

Jose, Thank you for sharing your experience. We apologize for the delay you experienced during your recent visit to Covert Buick GMC Bee Cave. It’s important to us that you are kept informed throughout your service appointment, and we regret that communication fell short in this instance. We’re glad to hear that the staff member who arrived later was able to follow up with you and apologize for the delay. Your feedback is valuable, and we will use it to improve our communication and service processes. If you have any further concerns or need assistance, please feel free to reach out to us directly. Thank you for your patience and for choosing Covert Buick GMC Bee Cave.

Covert Buick GMC Bee Cave responded

Lisa and Pete, Thank you for your feedback. I’m sorry to hear that your concerns about the repairs weren’t addressed when you picked up your car. It’s important to us that all issues are thoroughly communicated and resolved. We value your input and are committed to ensuring you have a positive experience. Thank you for bringing this to our attention.

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you found your experience at Covert Buick GMC Bee Cave to be transparent, friendly, efficient, and courteous. It’s great to know that our team’s efforts to go above and beyond made a positive impact and that our dealership maintained a sense of calm and order. We appreciate your feedback and look forward to continuing to provide excellent service. If you need anything else or have more questions, please don’t hesitate to reach out. Thank you for choosing us!

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We're delighted to hear that your experience with Covert Buick GMC Bee Cave was so positive. We're especially pleased that Matt Bennett provided excellent service in coordinating your repairs and that Jerome made your visit even more enjoyable with his friendly conversation. We’re proud to have such dedicated team members who contribute to making our dealership a great place. If you need anything else, please don’t hesitate to reach out. Thanks again for your kind words!