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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
97 Reviews
Call Service Center (512) 954-9290

97 Reviews of COASTAL CONVERTIBLES INC - Service Center

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September 12, 2024

Matt Bennett is a Pro, and is a big asset to the Covert group. Thanks for the great service! More

by RAKNIGHT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bennett
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Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Matt Bennett provided you with excellent service. He truly is an asset to the Covert Buick GMC Bee Cave team. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

September 12, 2024

We want to Thank Matt, Shawn & Joe for attending to our needs. We still have a serious smell issue inside our car but they did try to help us. You see we let the dealership have our car for about 10 days t More

by SHOPSHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Joe and Shawn
Report | Print
Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to leave a review! We’re thrilled to hear that Matt, Shawn, and Joe provided excellent service and attended to your needs at Covert Buick GMC Bee Cave. We’ll be sure to pass along your appreciation to them. If you need anything else or have any further questions, don’t hesitate to reach out. We’re here to help!

September 10, 2024

Professional, knowledgeable and friendly employees. Clean and comfortable waiting area. Clear explanation of services provided and future services required. More

by garrymenke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Sep 11, 2024 -

Covert Buick GMC Bee Cave responded

Gary, Thank you for taking the time to share your experience! We’re delighted to hear that you found our team at Covert Buick GMC Bee Cave to be professional, knowledgeable, and friendly. It's also great to know that you appreciated our clean and comfortable waiting area, as well as the clarity in explaining both current and future services. We aim to provide the best possible service, and your feedback reaffirms that we're on the right track. We look forward to seeing you again soon!

September 10, 2024

The service attendant was great. I found out that I missed my one year oil change and tire rotation by 20 days, my bad, a reminder would have been too much to ask. I had a damaged More

by MJGAUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback. I'm glad to hear that the service attendant was great, but I’m sorry to learn about the issues you encountered. We strive to provide timely reminders for maintenance and to ensure that all work is completed to a high standard. It sounds like we missed the mark in these areas. I will pass your comments along to the relevant team to address the reminder system and the cleanliness of the work performed. If you need assistance with cleaning the rim or have any other concerns, please let us know, and we’ll do our best to resolve them promptly.

September 09, 2024

Best team ever, appreciate the help from everyone who assisted with getting my vehicle back on the road More

by nick.a.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Creed Sarten
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Sep 10, 2024 -

Covert Buick GMC Bee Cave responded

Nick, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure that every vehicle is back on the road in top condition. If you need any further assistance or have any questions, please don’t hesitate to reach out. Safe travels and thanks again for choosing us!

September 08, 2024

Matt and Shawn are great and very helpful I appreciate the service and experience thank you More

by matthewjohnson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Matthew, Thank you for your kind words! We’re delighted to hear that Matt and Shawn provided you with great service and a positive experience at Covert Buick GMC Bee Cave. Your satisfaction is our top priority, and we’re glad they could assist you so effectively. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

September 08, 2024

Didn’t feel want I needed done was done correctly and the problem still isn’t resolved. More

by stylehernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your experience didn’t meet your expectations and that the issue is still unresolved. Your satisfaction is very important to us, and we want to make things right. Please reach out to us directly so we can address your concerns and work towards a solution. Thank you for bringing this to our attention.

September 07, 2024

Love this dealership! Close to home, great communication and quick response. Glad it’s in the “neighborhood”! More

by DebM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adler Guinn sold us our truck-great guy!
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that you love Covert Buick GMC Bee Cave and appreciate our close proximity, communication, and quick response. We’re proud to be a part of the neighborhood and are delighted that you had a positive experience with us. If you need anything else, we’re here to help. Thanks for choosing us!

September 07, 2024

My car was in for 2 1/2 days and the issue wasn't fixed and I haven't had time to reschedule. I hope to actually speak to a technician when I reschedule More

by mwheat0
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Griffin
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your issue wasn’t resolved during your visit and that you’ve been facing challenges with rescheduling. Your experience is important to us, and we want to ensure your concerns are addressed promptly. Please contact us directly so we can arrange a time for you to speak with a technician and work towards a resolution. Thank you for your patience, and we look forward to assisting you further.

September 07, 2024

Matt Bennett & team are always helpful & attentive when my Hummer H3T needs service or parts. One of my friends needed a loaner for her Escalade and Suzette Rodriguez helped up set that up too. More

by CHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Christine, Thank you for your kind words! We’re thrilled to hear that Matt Bennett and the team at Covert Buick GMC Bee Cave have consistently provided helpful and attentive service for your Hummer H3T. It’s also great to know that Suzette Rodriguez was able to assist with arranging a loaner for your friend's Escalade. We appreciate your trust in us and are always here to help with any of your service or parts needs. Thanks for being a valued customer!

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