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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
92 Reviews
Call Service Center (512) 954-9290

92 Reviews of COASTAL CONVERTIBLES INC - Service Center

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September 08, 2024

Didn’t feel want I needed done was done correctly and the problem still isn’t resolved. More

by stylehernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your experience didn’t meet your expectations and that the issue is still unresolved. Your satisfaction is very important to us, and we want to make things right. Please reach out to us directly so we can address your concerns and work towards a solution. Thank you for bringing this to our attention.

September 08, 2024

Matt and Shawn are great and very helpful I appreciate the service and experience thank you More

by matthewjohnson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Matthew, Thank you for your kind words! We’re delighted to hear that Matt and Shawn provided you with great service and a positive experience at Covert Buick GMC Bee Cave. Your satisfaction is our top priority, and we’re glad they could assist you so effectively. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

September 07, 2024

Matt Bennett & team are always helpful & attentive when my Hummer H3T needs service or parts. One of my friends needed a loaner for her Escalade and Suzette Rodriguez helped up set that up too. More

by CHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Christine, Thank you for your kind words! We’re thrilled to hear that Matt Bennett and the team at Covert Buick GMC Bee Cave have consistently provided helpful and attentive service for your Hummer H3T. It’s also great to know that Suzette Rodriguez was able to assist with arranging a loaner for your friend's Escalade. We appreciate your trust in us and are always here to help with any of your service or parts needs. Thanks for being a valued customer!

September 07, 2024

My car was in for 2 1/2 days and the issue wasn't fixed and I haven't had time to reschedule. I hope to actually speak to a technician when I reschedule More

by mwheat0
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Griffin
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your issue wasn’t resolved during your visit and that you’ve been facing challenges with rescheduling. Your experience is important to us, and we want to ensure your concerns are addressed promptly. Please contact us directly so we can arrange a time for you to speak with a technician and work towards a resolution. Thank you for your patience, and we look forward to assisting you further.

September 07, 2024

Love this dealership! Close to home, great communication and quick response. Glad it’s in the “neighborhood”! More

by DebM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adler Guinn sold us our truck-great guy!
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that you love Covert Buick GMC Bee Cave and appreciate our close proximity, communication, and quick response. We’re proud to be a part of the neighborhood and are delighted that you had a positive experience with us. If you need anything else, we’re here to help. Thanks for choosing us!

September 06, 2024

For a scheduled oil change & tire rotation, I waited over two hours. It was long. More

by mam.ayville
Recommend Dealer
Yes
Employees Worked With
I dont see their name
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the extended wait time you experienced for your oil change and tire rotation. We understand how valuable your time is and apologize for any inconvenience this may have caused. Your feedback is important, and we will work to improve our efficiency. If you have any further concerns or need assistance, please let us know. Thank you for your patience.

September 06, 2024

The service was awesome. Matt was quite professional, friendly and really helpful. I do appreciate it. More

by PENNERHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Service
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Sep 06, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with Matt and found his service both professional and friendly. At Covert Buick GMC Bee Cave, we strive to provide the best possible service to our customers, and it's wonderful to know that Matt was able to make a positive impression. We appreciate your feedback and look forward to serving you again in the future!

September 06, 2024

Well despite some computer problems which didn’t show my appointment. Service guys got me in and out on time. Everyone helpful and friendly. Thanks More

by EASYRKP2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyoyd in service
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your understanding and kind words! We’re glad to hear that despite the computer issues, the team at Covert Buick GMC Bee Cave was able to get you in and out on time. It’s great to know that everyone was helpful and friendly. We appreciate your patience and are pleased you had a positive experience. If you need anything else, we’re here to assist!

September 03, 2024

Much better experience this time around, their team were friendly attentive, and very helpful. Defintiely would recommend. More

by CHRIS@OPENLENDING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
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Sep 03, 2024 -

Covert Buick GMC Bee Cave responded

Chris, Thank you for your feedback! We're delighted to hear that you had a much better experience with our team this time. At Covert Buick GMC Bee Cave, we pride ourselves on providing friendly, attentive, and helpful service, and it's great to know we met your expectations. Your recommendation means a lot to us. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

August 31, 2024

The technicians here do Quality work! I will definitely come back for Service on my vehicles! More

by Kerchow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the positive feedback! We’re thrilled to hear that you’re impressed with the quality of work from our technicians at Covert Buick GMC Bee Cave. It’s our goal to provide top-notch service, and we’re glad to know you’ll be returning for future vehicle maintenance. We look forward to seeing you again!

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