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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
96 Reviews
Call Service Center (512) 954-9290

96 Reviews of COASTAL CONVERTIBLES INC - Service Center

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September 27, 2024

Would not come down a penny off the asking price and expects me to pay for an extra set of keys for my used truck More

by KING.K9333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chandler Diehn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We understand your concerns regarding pricing and the key situation. We use software to analyze the market and ensure our prices remain competitive, and in this case, our pricing was aligned with market value, so no adjustments were made. Regarding the keys, we provide all keys that were given to us at the time of trade-in or purchase, and unfortunately, there was no second key available to provide. We appreciate your understanding and hope to improve your experience in the future.

September 23, 2024

most everything has gone well. I bought a certified vehicle and a week or two later the battery died. I had to jump my truck and drive 50 miiles 1 way and buy a $300.00 battery. Th More

by rick@capitaloftexasroofing.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Covert Buick GMC Bee Cave responded

Rick, Thank you for your feedback. We’re glad to hear that most of your experience has been positive, but we sincerely apologize for the issues you encountered with the battery after your purchase. It’s disappointing to hear that the multi-point inspection did not meet your expectations, and we understand how frustrating it must have been to deal with this situation. We take these matters seriously, as our goal is to ensure that every vehicle is thoroughly checked and ready for our customers. Your comments will help us improve our processes and address any oversights. If there’s anything more we can do to assist you, please feel free to reach out directly. Your satisfaction is important to us, and we appreciate your insights.

September 23, 2024

I purchased a pre owned vehicle at Covert because of their community reputation. I don’t think the AC ever worked properly. It was in the shop 5 times before the dash needed to be removed. Ive had it f More

by kristi.plotkin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Genovese
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Covert Buick GMC Bee Cave responded

Kristi, Thank you for sharing your feedback. We take our reputation seriously and have proudly served our local communities for over 115 years. We strive to ensure that every vehicle in our inventory is retail-ready and that any necessary service is completed before a sale. We’re sorry to hear about your experience with the AC in your vehicle. If you’d like to discuss this further, please feel free to reach out directly. Your satisfaction is important, and we appreciate your input as we continually aim to improve our services. Thank you for being a part of our community.

September 19, 2024

Shawn was great. He got me checked in and seen I had a recall on my truck. They did all the service that was needed on my truck in a timely manner. More

by sasconstruction60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Sep 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback! We’re glad to hear that Shawn provided you with excellent service and efficiently handled the recall on your truck at Covert Buick GMC Bee Cave. Timely service is important to us, and it’s great to know we met your expectations. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels!

September 18, 2024

Organized group. They are very intent upon making your car issues easy to complete. Good experience. More

by JMCGEE3599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your positive feedback! We're glad to hear that you had a good experience with our organized team at Covert Buick GMC Bee Cave. Our goal is to make every aspect of your car service as easy and seamless as possible. If you need anything in the future, don’t hesitate to reach out. We appreciate your support!

September 16, 2024

They were able to get my truck in and ready for me to make the trip up to the panhandle. More

by JLSTEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that we could get your truck ready in time for your trip. If you ever need anything else or have more trips planned, don’t hesitate to reach out to us at Covert Buick GMC Bee Cave. Safe travels, and we look forward to seeing you again soon!

September 15, 2024

Awesome Experience! Fast, Friendly, Professional Matt is Great and will definitely continue to go to him! More

by cruzndrippin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear that you had an awesome experience with us. Matt and the team at Covert Buick GMC Bee Cave are dedicated to providing fast, friendly, and professional service, so it’s great to know that their efforts made a positive impact. We look forward to seeing you again for your future automotive needs!

September 12, 2024

I have been very pleased with Covet GMC on the service of my 2007 Trailblazer SS. Lanz Milan has been my service manager and has been exceptionally helpful in making sure my car receives the proper care nee More

by olorehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kubly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you’ve been pleased with the service at Covert Buick GMC Bee Cave. Lanz Milan is indeed a valued member of our team, and we’re thrilled he has been exceptionally helpful with your 2007 Trailblazer SS. Ensuring that every vehicle receives the proper care, especially older models, is something we take great pride in. Thanks for your continued trust in us, and we look forward to serving you again!

September 12, 2024

Thanks to Lantz, a quick trip in for a maintenance follow up. Quick & easy and right on schedule.. More

by STUART-GRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz Milam
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Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Stuart, Thank you for your great feedback! We’re glad to hear that your maintenance follow-up was quick and easy with Lantz at Covert Buick GMC Bee Cave. Our team is committed to providing efficient and timely service, and it’s wonderful to know we met your expectations. Thanks for choosing us, and we look forward to seeing you again soon!

September 12, 2024

Matt Bennett is a Pro, and is a big asset to the Covert group. Thanks for the great service! More

by RAKNIGHT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bennett
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Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Matt Bennett provided you with excellent service. He truly is an asset to the Covert Buick GMC Bee Cave team. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

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