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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
104 Reviews
Call Service Center (512) 954-9290

104 Reviews of COASTAL CONVERTIBLES INC - Service Center

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October 29, 2024

Courteous and professional service with the exceptional help from Creed and the service department (Lanz) More

by austintcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Creed Sarten
Report | Print
Oct 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for sharing your experience! We're glad to hear that Creed and Lanz in our service department provided you with courteous and professional care. At Covert Buick GMC Bee Cave, our team is dedicated to delivering exceptional service, and it’s wonderful to know they made a difference for you. We appreciate your trust in us and look forward to serving you again in the future!

October 28, 2024

Estimated 1. 5 hours for oil change and tire rotation. Took 2.5 hours, and didn’t even address the recall issue. When addresseed with service department, they ju More

by SSE02
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Scot, service manager
Report | Print
Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

We apologize for the delay during your visit. Your time is valuable, and it’s disappointing to hear we didn’t meet expectations. We’re addressing this feedback with our team to ensure we provide more accurate estimates and thorough communication on all service items in the future. Please reach out if there's anything we can do to make this right or if you have further concerns. Thank you for sharing your experience with us.

October 26, 2024

Had a bad experience and ended up with a door ding on my truck. Will not be back to this location. More

by MBRACCHINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

We're very sorry to hear about the negative experience you had. This isn’t the level of care we aim to provide, and we understand your frustration. Thank you for bringing this to our attention.

October 23, 2024

Everything went great ! Tyler is a great sales person And very professional about his job. More

by tgkezar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Report | Print
Oct 24, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your review! We're thrilled to hear that Tyler provided you with a great experience and handled everything professionally. At Covert Buick GMC Bee Cave, we pride ourselves on having a team that is committed to delivering excellent service, and it's wonderful to know Tyler exceeded your expectations. We appreciate your business and look forward to serving you again!

October 19, 2024

Lance was respectful and efficient. He is knowledgeable and well versed in providing the information I wanted. Mechanics were respectful of my older GMC. The service is always great. More

by PDWILLIFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
Report | Print
Oct 21, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind review! We're thrilled to hear that Lance provided you with respectful, efficient service and that you felt well informed throughout the process. At Covert Buick GMC Bee Cave, we take pride in treating every vehicle, whether new or old, with the utmost care and respect. It's wonderful to know that our mechanics lived up to your expectations, and we're grateful for your continued trust in our service team. We look forward to serving you and your GMC again in the future! If you need anything, don’t hesitate to reach out.

October 12, 2024

Great customer service and attention to detail on everything asked about to check on on the vehicle, including a rattle, so overall great experience! More

by mljohnson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 14, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re so glad to hear that you received great customer service and that our team at Covert Buick GMC Bee Cave paid close attention to all your concerns, including the rattle. We aim to ensure every detail is addressed for a smooth experience. If you need any further assistance or have more questions, feel free to reach out. We’re here to help!

October 04, 2024

Taylor was a great sales person and worked with me knowing I wasn't making a purchase that day and took the time to hear my specific situation. I will be working with him for my next truck at Covert! More

by GRANT.KEHRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean from Service, 5 stars
Report | Print
Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Grant, Thank you for your kind review! We’re thrilled to hear that Taylor provided you with such attentive and personalized service at Covert Buick GMC Bee Cave. It's great to know he took the time to understand your situation, and we’re excited to assist you with your next truck purchase. If you have any questions in the meantime, feel free to reach out. We look forward to seeing you again soon!

September 30, 2024

The employees were pleasant and helpful. The place was very clean and neat. The team was pleasant to work with. More

by ANNA PRITCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Report | Print
Oct 02, 2024 -

Covert Buick GMC Bee Cave responded

Anna, Thank you for your kind words! We’re so glad to hear that you had a positive experience with our team at Covert Buick GMC Bee Cave. We take pride in maintaining a clean and welcoming environment, and it's great to know our employees made your visit enjoyable. We appreciate your feedback and look forward to seeing you again!

September 27, 2024

Would not come down a penny off the asking price and expects me to pay for an extra set of keys for my used truck More

by KING.K9333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Report | Print
Sep 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We understand your concerns regarding pricing and the key situation. We use software to analyze the market and ensure our prices remain competitive, and in this case, our pricing was aligned with market value, so no adjustments were made. Regarding the keys, we provide all keys that were given to us at the time of trade-in or purchase, and unfortunately, there was no second key available to provide. We appreciate your understanding and hope to improve your experience in the future.

September 23, 2024

most everything has gone well. I bought a certified vehicle and a week or two later the battery died. I had to jump my truck and drive 50 miiles 1 way and buy a $300.00 battery. Th More

by rick@capitaloftexasroofing.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Report | Print
Sep 24, 2024 -

Covert Buick GMC Bee Cave responded

Rick, Thank you for your feedback. We’re glad to hear that most of your experience has been positive, but we sincerely apologize for the issues you encountered with the battery after your purchase. It’s disappointing to hear that the multi-point inspection did not meet your expectations, and we understand how frustrating it must have been to deal with this situation. We take these matters seriously, as our goal is to ensure that every vehicle is thoroughly checked and ready for our customers. Your comments will help us improve our processes and address any oversights. If there’s anything more we can do to assist you, please feel free to reach out directly. Your satisfaction is important to us, and we appreciate your insights.

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