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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.3
79 Reviews

79 Reviews of COASTAL CONVERTIBLES INC - Service Center

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September 12, 2024

I have been very pleased with Covet GMC on the service of my 2007 Trailblazer SS. Lanz Milan has been my service manager and has been exceptionally helpful in making sure my car receives the proper care nee More

by olorehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kubly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you’ve been pleased with the service at Covert Buick GMC Bee Cave. Lanz Milan is indeed a valued member of our team, and we’re thrilled he has been exceptionally helpful with your 2007 Trailblazer SS. Ensuring that every vehicle receives the proper care, especially older models, is something we take great pride in. Thanks for your continued trust in us, and we look forward to serving you again!

September 10, 2024

Professional, knowledgeable and friendly employees. Clean and comfortable waiting area. Clear explanation of services provided and future services required. More

by garrymenke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 11, 2024 -

Covert Buick GMC Bee Cave responded

Gary, Thank you for taking the time to share your experience! We’re delighted to hear that you found our team at Covert Buick GMC Bee Cave to be professional, knowledgeable, and friendly. It's also great to know that you appreciated our clean and comfortable waiting area, as well as the clarity in explaining both current and future services. We aim to provide the best possible service, and your feedback reaffirms that we're on the right track. We look forward to seeing you again soon!

September 10, 2024

The service attendant was great. I found out that I missed my one year oil change and tire rotation by 20 days, my bad, a reminder would have been too much to ask. I had a damaged More

by MJGAUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback. I'm glad to hear that the service attendant was great, but I’m sorry to learn about the issues you encountered. We strive to provide timely reminders for maintenance and to ensure that all work is completed to a high standard. It sounds like we missed the mark in these areas. I will pass your comments along to the relevant team to address the reminder system and the cleanliness of the work performed. If you need assistance with cleaning the rim or have any other concerns, please let us know, and we’ll do our best to resolve them promptly.

September 09, 2024

Best team ever, appreciate the help from everyone who assisted with getting my vehicle back on the road More

by nick.a.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Creed Sarten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Covert Buick GMC Bee Cave responded

Nick, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure that every vehicle is back on the road in top condition. If you need any further assistance or have any questions, please don’t hesitate to reach out. Safe travels and thanks again for choosing us!

September 08, 2024

Matt and Shawn are great and very helpful I appreciate the service and experience thank you More

by matthewjohnson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Matthew, Thank you for your kind words! We’re delighted to hear that Matt and Shawn provided you with great service and a positive experience at Covert Buick GMC Bee Cave. Your satisfaction is our top priority, and we’re glad they could assist you so effectively. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

September 08, 2024

Didn’t feel want I needed done was done correctly and the problem still isn’t resolved. More

by stylehernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your experience didn’t meet your expectations and that the issue is still unresolved. Your satisfaction is very important to us, and we want to make things right. Please reach out to us directly so we can address your concerns and work towards a solution. Thank you for bringing this to our attention.

September 07, 2024

Matt Bennett & team are always helpful & attentive when my Hummer H3T needs service or parts. One of my friends needed a loaner for her Escalade and Suzette Rodriguez helped up set that up too. More

by CHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Christine, Thank you for your kind words! We’re thrilled to hear that Matt Bennett and the team at Covert Buick GMC Bee Cave have consistently provided helpful and attentive service for your Hummer H3T. It’s also great to know that Suzette Rodriguez was able to assist with arranging a loaner for your friend's Escalade. We appreciate your trust in us and are always here to help with any of your service or parts needs. Thanks for being a valued customer!

September 07, 2024

My car was in for 2 1/2 days and the issue wasn't fixed and I haven't had time to reschedule. I hope to actually speak to a technician when I reschedule More

by mwheat0
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Griffin
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your issue wasn’t resolved during your visit and that you’ve been facing challenges with rescheduling. Your experience is important to us, and we want to ensure your concerns are addressed promptly. Please contact us directly so we can arrange a time for you to speak with a technician and work towards a resolution. Thank you for your patience, and we look forward to assisting you further.

September 07, 2024

Love this dealership! Close to home, great communication and quick response. Glad it’s in the “neighborhood”! More

by DebM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adler Guinn sold us our truck-great guy!
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that you love Covert Buick GMC Bee Cave and appreciate our close proximity, communication, and quick response. We’re proud to be a part of the neighborhood and are delighted that you had a positive experience with us. If you need anything else, we’re here to help. Thanks for choosing us!

September 06, 2024

The service was awesome. Matt was quite professional, friendly and really helpful. I do appreciate it. More

by PENNERHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Service
Sep 06, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with Matt and found his service both professional and friendly. At Covert Buick GMC Bee Cave, we strive to provide the best possible service to our customers, and it's wonderful to know that Matt was able to make a positive impression. We appreciate your feedback and look forward to serving you again in the future!

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