Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
92 Reviews
Call Service Center (512) 954-9290

92 Reviews of COASTAL CONVERTIBLES INC - Service Center

Sort by
December 10, 2024

Great service and friendly people! Service was done in a timely fashion and professional way! More

by CEOROSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind feedback! We’re delighted to hear that you received great service from our team at Covert Buick GMC Bee Cave. Providing friendly, professional, and timely service is always our goal, and we’re so glad we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

December 02, 2024

Professional attentive service in a timely manner. Don’t like doing service work but they make it easy. Thanks! More

by KERRY.WIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback! We’re so glad to hear that the team at Covert Buick GMC Bee Cave made your service experience easy and stress-free. Providing professional, attentive service in a timely manner is always our goal, and it’s great to know we succeeded for you. If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

December 02, 2024

The dealership is extremely clean and had great amenities in the waiting area. My service advisor Matt Bennett is extremely knowledgeable and very helpful. More

by CHRIS@LOEPERLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Dec 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you, Chris, for taking the time to share your experience! We’re thrilled to hear that you enjoyed our clean dealership and the amenities in the waiting area—we want every visit to Covert Buick GMC Bee Cave to be as comfortable and convenient as possible. It’s also wonderful to know that Matt Bennett provided you with such knowledgeable and helpful service. We’re proud to have him on our team and will make sure he hears your kind words. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!

November 24, 2024

Very pleased with service. Comfortable waiting area and Matt kept me informed of when car would be ready. Highly recommend. More

by judyest2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind review! We’re thrilled to hear that you were very pleased with the service you received at Covert Buick GMC Bee Cave. Providing a comfortable and stress-free experience is always our goal, and we’re glad you enjoyed the waiting area and Matt’s excellent communication throughout your visit. Your recommendation means a lot to us! If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!

November 20, 2024

Great service Great people working the service counter. I have to give a shout out to my guy lantz he was great he had gotten me taken care of so fast in and out More

by jcarter5352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 20, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for the fantastic review! We're thrilled to hear that you had such a positive experience with our team, especially with Lantz. He truly exemplifies the exceptional service we strive for at Covert Buick GMC Bee Cave. Your kind words motivate us to keep providing efficient and friendly service to all our valued customers. If there's ever anything more we can do for you, don’t hesitate to reach out. We look forward to seeing you again soon—whether it's for service or just to say hello! 😊

November 12, 2024

Covert , everyone there, was so helpful, kind and patient. I was happy Lance helped me More

by MISSLAVINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lance in service
Report | Print
Nov 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the kind words! We're thrilled to hear that you had such a positive experience at Covert Buick GMC Bee Cave. Lance and the entire team are dedicated to making every visit as helpful, kind, and patient as possible. We’re so glad Lance could assist you, and we look forward to serving you again in the future. Enjoy your new vehicle, and thanks for choosing Covert Buick GMC Bee Cave!

November 11, 2024

I was kept informed and had updates The work was done right and in a timely manner More

by ckdube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Nov 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re glad to hear that you felt well-informed throughout your visit and that the work was completed correctly and promptly. At Covert Buick GMC Bee Cave, we’re committed to keeping our customers updated and ensuring top-quality service every time. We appreciate your trust in us and look forward to assisting you again in the future!

October 31, 2024

This dealership is the absolute best from the buying process to the service and maintenance of our vehicle. I would recommend them to anyone that needed to purchase or service their vehicle. More

by joanco17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Andrade
Report | Print
Nov 01, 2024 -

Covert Buick GMC Bee Cave responded

Joan, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience at Covert Buick GMC Bee Cave, from the buying process to the ongoing service and maintenance of your vehicle. Our team strives to provide top-notch service every step of the way, and it’s fantastic to know we met your expectations. We truly appreciate your recommendation and look forward to continuing to serve you in the future!

October 29, 2024

Courteous and professional service with the exceptional help from Creed and the service department (Lanz) More

by austintcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Creed Sarten
Report | Print
Oct 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for sharing your experience! We're glad to hear that Creed and Lanz in our service department provided you with courteous and professional care. At Covert Buick GMC Bee Cave, our team is dedicated to delivering exceptional service, and it’s wonderful to know they made a difference for you. We appreciate your trust in us and look forward to serving you again in the future!

October 28, 2024

Estimated 1. 5 hours for oil change and tire rotation. Took 2.5 hours, and didn’t even address the recall issue. When addresseed with service department, they ju More

by SSE02
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Scot, service manager
Report | Print
Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

We apologize for the delay during your visit. Your time is valuable, and it’s disappointing to hear we didn’t meet expectations. We’re addressing this feedback with our team to ensure we provide more accurate estimates and thorough communication on all service items in the future. Please reach out if there's anything we can do to make this right or if you have further concerns. Thank you for sharing your experience with us.

1
2
3
4
...
10