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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.3
82 Reviews
Call Service Center (512) 954-9290

82 Reviews of COASTAL CONVERTIBLES INC - Service Center

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November 12, 2024

Covert , everyone there, was so helpful, kind and patient. I was happy Lance helped me More

by MISSLAVINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lance in service
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Nov 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the kind words! We're thrilled to hear that you had such a positive experience at Covert Buick GMC Bee Cave. Lance and the entire team are dedicated to making every visit as helpful, kind, and patient as possible. We’re so glad Lance could assist you, and we look forward to serving you again in the future. Enjoy your new vehicle, and thanks for choosing Covert Buick GMC Bee Cave!

November 11, 2024

I was kept informed and had updates The work was done right and in a timely manner More

by ckdube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re glad to hear that you felt well-informed throughout your visit and that the work was completed correctly and promptly. At Covert Buick GMC Bee Cave, we’re committed to keeping our customers updated and ensuring top-quality service every time. We appreciate your trust in us and look forward to assisting you again in the future!

October 31, 2024

This dealership is the absolute best from the buying process to the service and maintenance of our vehicle. I would recommend them to anyone that needed to purchase or service their vehicle. More

by joanco17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Andrade
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Nov 01, 2024 -

Covert Buick GMC Bee Cave responded

Joan, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience at Covert Buick GMC Bee Cave, from the buying process to the ongoing service and maintenance of your vehicle. Our team strives to provide top-notch service every step of the way, and it’s fantastic to know we met your expectations. We truly appreciate your recommendation and look forward to continuing to serve you in the future!

October 29, 2024

Courteous and professional service with the exceptional help from Creed and the service department (Lanz) More

by austintcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Creed Sarten
Report | Print
Oct 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for sharing your experience! We're glad to hear that Creed and Lanz in our service department provided you with courteous and professional care. At Covert Buick GMC Bee Cave, our team is dedicated to delivering exceptional service, and it’s wonderful to know they made a difference for you. We appreciate your trust in us and look forward to serving you again in the future!

October 28, 2024

Estimated 1. 5 hours for oil change and tire rotation. Took 2.5 hours, and didn’t even address the recall issue. When addresseed with service department, they ju More

by SSE02
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Scot, service manager
Report | Print
Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

We apologize for the delay during your visit. Your time is valuable, and it’s disappointing to hear we didn’t meet expectations. We’re addressing this feedback with our team to ensure we provide more accurate estimates and thorough communication on all service items in the future. Please reach out if there's anything we can do to make this right or if you have further concerns. Thank you for sharing your experience with us.

October 26, 2024

Had a bad experience and ended up with a door ding on my truck. Will not be back to this location. More

by MBRACCHINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

We're very sorry to hear about the negative experience you had. This isn’t the level of care we aim to provide, and we understand your frustration. Thank you for bringing this to our attention.

October 23, 2024

Everything went great ! Tyler is a great sales person And very professional about his job. More

by tgkezar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your review! We're thrilled to hear that Tyler provided you with a great experience and handled everything professionally. At Covert Buick GMC Bee Cave, we pride ourselves on having a team that is committed to delivering excellent service, and it's wonderful to know Tyler exceeded your expectations. We appreciate your business and look forward to serving you again!

October 19, 2024

Lance was respectful and efficient. He is knowledgeable and well versed in providing the information I wanted. Mechanics were respectful of my older GMC. The service is always great. More

by PDWILLIFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
Report | Print
Oct 21, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind review! We're thrilled to hear that Lance provided you with respectful, efficient service and that you felt well informed throughout the process. At Covert Buick GMC Bee Cave, we take pride in treating every vehicle, whether new or old, with the utmost care and respect. It's wonderful to know that our mechanics lived up to your expectations, and we're grateful for your continued trust in our service team. We look forward to serving you and your GMC again in the future! If you need anything, don’t hesitate to reach out.

October 12, 2024

Great customer service and attention to detail on everything asked about to check on on the vehicle, including a rattle, so overall great experience! More

by mljohnson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 14, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re so glad to hear that you received great customer service and that our team at Covert Buick GMC Bee Cave paid close attention to all your concerns, including the rattle. We aim to ensure every detail is addressed for a smooth experience. If you need any further assistance or have more questions, feel free to reach out. We’re here to help!

October 04, 2024

My son Brought my car in for an oil change and was told it would take 1- 1 1/2 hours so he waited for it. It took 3 hours. He was there from 2:30-5:30 after a long day of work and was doing me a huge favor More

by MARCIE.CAREY3
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get any names
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Oct 07, 2024 -

Covert Buick GMC Bee Cave responded

Marcie, Thank you for your feedback, and we sincerely apologize for the frustrating experience your son had during his visit. We understand how important accurate wait times are, especially when you’re trying to manage your day. Your comments will be shared with our service team to ensure we improve our communication and provide more accurate estimates in the future. We appreciate your understanding and hope to have the opportunity to serve you better next time.

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