COASTAL CONVERTIBLES INC - Service Center

Covert Buick GMC Bee Cave responded

Thank you for your feedback. I'm glad to hear that the service attendant was great, but I’m sorry to learn about the issues you encountered. We strive to provide timely reminders for maintenance and to ensure that all work is completed to a high standard. It sounds like we missed the mark in these areas. I will pass your comments along to the relevant team to address the reminder system and the cleanliness of the work performed. If you need assistance with cleaning the rim or have any other concerns, please let us know, and we’ll do our best to resolve them promptly.

Covert Buick GMC Bee Cave responded

Nick, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure that every vehicle is back on the road in top condition. If you need any further assistance or have any questions, please don’t hesitate to reach out. Safe travels and thanks again for choosing us!

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your experience didn’t meet your expectations and that the issue is still unresolved. Your satisfaction is very important to us, and we want to make things right. Please reach out to us directly so we can address your concerns and work towards a solution. Thank you for bringing this to our attention.

Covert Buick GMC Bee Cave responded

Matthew, Thank you for your kind words! We’re delighted to hear that Matt and Shawn provided you with great service and a positive experience at Covert Buick GMC Bee Cave. Your satisfaction is our top priority, and we’re glad they could assist you so effectively. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

Covert Buick GMC Bee Cave responded

Christine, Thank you for your kind words! We’re thrilled to hear that Matt Bennett and the team at Covert Buick GMC Bee Cave have consistently provided helpful and attentive service for your Hummer H3T. It’s also great to know that Suzette Rodriguez was able to assist with arranging a loaner for your friend's Escalade. We appreciate your trust in us and are always here to help with any of your service or parts needs. Thanks for being a valued customer!

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your issue wasn’t resolved during your visit and that you’ve been facing challenges with rescheduling. Your experience is important to us, and we want to ensure your concerns are addressed promptly. Please contact us directly so we can arrange a time for you to speak with a technician and work towards a resolution. Thank you for your patience, and we look forward to assisting you further.

Covert Buick GMC Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that you love Covert Buick GMC Bee Cave and appreciate our close proximity, communication, and quick response. We’re proud to be a part of the neighborhood and are delighted that you had a positive experience with us. If you need anything else, we’re here to help. Thanks for choosing us!

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the extended wait time you experienced for your oil change and tire rotation. We understand how valuable your time is and apologize for any inconvenience this may have caused. Your feedback is important, and we will work to improve our efficiency. If you have any further concerns or need assistance, please let us know. Thank you for your patience.

Covert Buick GMC Bee Cave responded

Thank you for your understanding and kind words! We’re glad to hear that despite the computer issues, the team at Covert Buick GMC Bee Cave was able to get you in and out on time. It’s great to know that everyone was helpful and friendly. We appreciate your patience and are pleased you had a positive experience. If you need anything else, we’re here to assist!

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with Matt and found his service both professional and friendly. At Covert Buick GMC Bee Cave, we strive to provide the best possible service to our customers, and it's wonderful to know that Matt was able to make a positive impression. We appreciate your feedback and look forward to serving you again in the future!