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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.3
84 Reviews
Call Service Center (512) 954-9290

84 Reviews of COASTAL CONVERTIBLES INC - Service Center

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February 08, 2025

Communication was poor, had to call/text multiple times to get a reply. My Yukon AC diagnostic wasn't done properly. I was told the diagnostic would cost $300 unless I had repairs done at which point the More

by DIMANOFFDerek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtland and Service Manager
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February 07, 2025

Clean, friendly, and wants customer satisfaction. They are doing a lot of business, it seems like every other car in the hill country area has a new Covert License plate. More

by rcain001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 21, 2025

What a great dealership--everything is perfect every time. Their attention to detail is impressive and I feel well taken care of. More

by BLAKEGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn; Matt
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Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

Wow—thank you for your fantastic review! We’re thrilled to hear that you’ve had such great experiences with us at Covert Buick GMC Bee Cave. Providing top-notch service and attention to detail is what we strive for, and knowing that you feel well taken care of means the world to us. We truly appreciate your support and look forward to continuing to provide you with exceptional service every time you visit. If you ever need anything, don’t hesitate to reach out. Thanks again!

January 15, 2025

Worst experience I’ve ever had of buying a vehicle. No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a l More

by mike99203
Workmanship
Recommend Dealer
No
Employees Worked With
Hunter Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian
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December 26, 2024

Awesome they did what I asked and very diligent with my vehicle. It was a great experience More

by STEVEN.STEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We’re delighted to hear that the team at Covert Buick GMC Bee Cave was diligent with your vehicle and delivered exactly what you needed. Providing exceptional service and ensuring our customers leave happy is always our top priority, so it’s wonderful to know we hit the mark for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to serving you again in the future!

December 20, 2024

Survey is only remotely related to my recent service visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for re More

by rthomas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered during your recent service visit. Providing excellent service is a top priority, and it’s clear we fell short in meeting your expectations. We regret the inconvenience caused by the extended time your truck was with us and the challenges around the loaner vehicle. These situations can understandably be frustrating, and we are committed to improving how we handle them in the future. We also apologize for the missed opportunity to provide a completed equity appraisal as promised. Your time is valuable, and we should have delivered this information promptly. Additionally, the lack of attention to details like washing your vehicle before its return does not reflect the level of care we aim to provide. Your feedback is being shared with our team to ensure we address these issues and improve the experience for all our customers. If there is anything we can do to make things right or further discuss your concerns, please don’t hesitate to reach out directly. We appreciate your honest feedback and the opportunity to do better moving forward.

December 14, 2024

Everyone was so nice. Work on my vehicle was done in timely manner. Very going experience!!! More

by pfraser12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names but A plus on everyone.
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re so glad to hear that you had such a positive experience at Covert Buick GMC Bee Cave. Providing friendly service and timely vehicle care is what we aim for every day, and it’s wonderful to know we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

December 10, 2024

Great service and friendly people! Service was done in a timely fashion and professional way! More

by CEOROSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind feedback! We’re delighted to hear that you received great service from our team at Covert Buick GMC Bee Cave. Providing friendly, professional, and timely service is always our goal, and we’re so glad we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

December 02, 2024

Professional attentive service in a timely manner. Don’t like doing service work but they make it easy. Thanks! More

by KERRY.WIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback! We’re so glad to hear that the team at Covert Buick GMC Bee Cave made your service experience easy and stress-free. Providing professional, attentive service in a timely manner is always our goal, and it’s great to know we succeeded for you. If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

December 02, 2024

The dealership is extremely clean and had great amenities in the waiting area. My service advisor Matt Bennett is extremely knowledgeable and very helpful. More

by CHRIS@LOEPERLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Dec 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you, Chris, for taking the time to share your experience! We’re thrilled to hear that you enjoyed our clean dealership and the amenities in the waiting area—we want every visit to Covert Buick GMC Bee Cave to be as comfortable and convenient as possible. It’s also wonderful to know that Matt Bennett provided you with such knowledgeable and helpful service. We’re proud to have him on our team and will make sure he hears your kind words. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!

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