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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
104 Reviews

104 Reviews of COASTAL CONVERTIBLES INC - Service Center

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August 22, 2025

Great job on window tinting. My wife and I were so impressed with how Duane Gilder took care of us. He is a fantastic representative of Covert. Same can be said of Marcus Was More

by TIMEX720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for recognizing both Duane and Marcus. We’re thrilled to hear that the window tinting exceeded your expectations and that Duane and Marcus provided such a positive and welcoming experience. They truly represent the level of care and service we strive to deliver every day. We’ll be sure to share your feedback with them, and we thank you for always choosing Covert Buick GMC Bee Cave!

August 16, 2025

Lantz Milam checked our 2012 Acadia in for service and kept us apprised of progress. It was quite a bit more work than we expected but we want to keep our bigger Acadia in good shape. More

by MCKENNADAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with anyone in Sales or Management but worked with Lantz in service.
Aug 19, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re happy to hear that Lantz Milam kept you updated and made sure your 2012 Acadia received the care it needed. We know how important it is to keep your vehicle in great shape, and we appreciate you trusting Covert Buick GMC Bee Cave with your service needs. We look forward to helping you keep your Acadia running strong for years to come!

August 05, 2025

Chris Campion was very knowledgeable on every feature and detail of my new truck. I would highly recommend him to anyone looking into a new vehicle. More

by DAVID_KUBICEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Covert Buick GMC Bee Cave responded

Thank you, David! We’re so glad to hear that Chris Campion’s knowledge and attention to detail helped make your truck-buying experience a great one. Your high recommendation means a lot to all of us here at Covert Buick GMC Bee Cave, and we truly appreciate you choosing us for your new vehicle. Enjoy your new truck!

July 16, 2025

Didn't get copies of any paperwork when I left the car. No word about when to expect it back. Noone ever called me back to say it was ready. My son called them and they said he could pick it up. When he ar More

by judyandcody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know names I talked to.
Jul 29, 2025 -

Covert Buick GMC Bee Cave responded

We’re sorry to hear about the frustration you experienced. Just to clarify, all documents are either emailed or provided on a thumb drive at the time of service—did you happen to check your email for those files? We understand how important communication and timeliness are, and we apologize for the lack of follow-up regarding the vehicle’s readiness. Your experience does not reflect the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.

July 11, 2025

Fantastic experience. Extremely helpful staff and service They did everything possible to make it easy and efficient More

by jwaight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn bird
Jul 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for sharing your fantastic experience! We're thrilled to hear that our team at Covert Buick GMC Bee Cave was able to make the process easy and efficient for you. Our staff works hard to provide helpful, hassle-free service, and it's great to know we delivered on that promise. We truly appreciate your business and look forward to assisting you again in the future! 🚗👍

June 21, 2025

Lantz persevered with a difficult repair relating to software and the forward facing camera. I appreciate the hard work. More

by ap10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz
Jul 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We're so glad to hear that Lantz’s dedication and perseverance made a difference in getting your software and forward-facing camera issue resolved. At Covert Buick GMC Bee Cave, we’re committed to going the extra mile for our customers, and we truly appreciate your recognition of Lantz’s hard work. Thank you for trusting us with your vehicle — we look forward to serving you again in the future! 🚗🔧

June 06, 2025

Lantz is a rockstar! Always appreciate his service and attention to detail. And my mechanic was also fantastic! More

by cyotethndr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad in finance is superb as well!!!
Jul 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic feedback! We're so glad to hear that Lantz continues to provide the outstanding service and attention to detail you’ve come to expect. At Covert Buick GMC Bee Cave, we’re proud to have dedicated team members like Lantz and skilled technicians who work hard to ensure every visit exceeds expectations. We truly appreciate your loyalty and look forward to continuing to take great care of you and your vehicle! 🚗👏

June 04, 2025

The entire staff was amazing to work with especially Alex Carranza, my salesman. Alex went above and beyond helping me decide on which SUV to buy then delivering it to me at home! Yay Alex! More

by sreinhartatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Carranza
Jun 05, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for the wonderful review! We’re thrilled to hear that your experience with the entire team at Covert Buick GMC Bee Cave was amazing, and we’re especially proud of the outstanding service Alex Carranza provided. Going above and beyond is what we strive for, and we're so glad Alex helped you find the perfect SUV and even delivered it to your home! Enjoy your new ride, and don't hesitate to reach out if you need anything—Yay Alex indeed!

May 23, 2025

On time service was just as promised , service manger was really very informative excellent all the way around More

by Jim@coniferre.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the great review! We’re glad to hear your service experience at Covert Buick GMC Bee Cave was excellent from start to finish. It’s wonderful to know everything was completed on time and that our service manager kept you well-informed throughout the process. We truly appreciate your trust and look forward to serving you again!

May 23, 2025

It is difficult to communicate with the service center because of the answering system. It feels like the service representatives don't feel that it is their job to communicate with customers. It does not More

by KECHENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Byrd
Jun 05, 2025 -

Covert Buick GMC Bee Cave responded

We’re truly sorry to hear about the difficulty you’ve had reaching our service team—it’s certainly not the experience we want you to have. Due to the recent recall affecting over 600,000 vehicles, our phone lines have been exceptionally busy, which has unfortunately impacted response times. Please know it’s not that we don’t want to speak with you; we’re doing our best to keep up with the increased volume. That said, your concerns about communication are valid, and we’re actively working to improve how we connect with our customers. We're glad to hear the technicians delivered quality work once parts were available, and we appreciate your patience and understanding as we work through these challenges.

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