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84 Reviews of COASTAL CONVERTIBLES INC - Service Center
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March 03, 2025
I have purchase many vehicles from the Covert group and have never been disappointed. They have great customer service. have never been disappointed. They have great customer service. More
by Rcook
Verified CustomerEmployees Worked With
Other Employees :
Shawn Byrd Was excellent in taking care of my truck.
February 23, 2025
Parts didn’t come in in a timely manner. 8th trip to service in 6 months. 8th trip to service in 6 months. More
by DAN@DANBAUERLE.COM
February 18, 2025
Service was quick and easy and the communication was great. I highly recommend Covert Buick GMC West. great. I highly recommend Covert Buick GMC West. More
by johnfreeland
February 08, 2025
Communication was poor, had to call/text multiple times to get a reply. My Yukon AC diagnostic wasn't done properly. I was told the diagnostic would cost $300 unless I had repairs done at which point the to get a reply. My Yukon AC diagnostic wasn't done properly. I was told the diagnostic would cost $300 unless I had repairs done at which point the $300 would be used against the cost of the repair. The diagnostic report said the aux AC Line had a leak and would cost $1800. I ok'ed the repair and the system stopped cooling within a few hours of pick up. After returning the vehicle it was looked at again only to find a leak in the AC coil that would cost $6K to repair. Never would have approved the $1800 as I wasn't at all interested in putting that type of money into a 2017 with 130K miles. So after $1800 I ended up getting rid of the vehicle two days later. Called and spoke to the service manager and he told me he would look into it and call me back. Never heard from him... More
by DIMANOFFDerek
Employees Worked With
Courtland and Service Manager
February 07, 2025
Clean, friendly, and wants customer satisfaction. They are doing a lot of business, it seems like every other car in the hill country area has a new Covert License plate. They are doing a lot of business, it seems like every other car in the hill country area has a new Covert License plate. More
by rcain001
January 15, 2025
Worst experience I’ve ever had of buying a vehicle. No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a l No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a lie I will never recommend this dealership to anyone at your dealership names are already off of my truck, and he’ll never buy there again. More
by mike99203
December 26, 2024
Awesome they did what I asked and very diligent with my vehicle. It was a great experience vehicle. It was a great experience More
by STEVEN.STEEN
Employees Worked With
December 20, 2024
Survey is only remotely related to my recent service visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for re visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for repair info.was provided a request for “equity appraisal” by Hunter Hale and I agreed on day truck was delivered. 7:days later..no analysis. Was advised when I picked up truck that I could wait and visit with used car sales personnel,for the analysis. …same old crap. Oh, service tech did offer a wash job if I had 15-20 more minutes when I picked up truck ..I declined. The truck had been there 7 xxxx days and dealer could not wash it. That further pissed me off, on top of every other experience associated with my purchase of the truck from this dealership.you guys can #hove wash jobs, cleaning windshield, updating oil sticker, updating computer “oil service” indicator, up you proverbial ( where sun doesn’t shine) tailpipe. More
by rthomas12
Employees Worked With
