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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.3
82 Reviews
Call Service Center (512) 954-9290

82 Reviews of COASTAL CONVERTIBLES INC - Service Center

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January 21, 2025

What a great dealership--everything is perfect every time. Their attention to detail is impressive and I feel well taken care of. More

by BLAKEGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn; Matt
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Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

Wow—thank you for your fantastic review! We’re thrilled to hear that you’ve had such great experiences with us at Covert Buick GMC Bee Cave. Providing top-notch service and attention to detail is what we strive for, and knowing that you feel well taken care of means the world to us. We truly appreciate your support and look forward to continuing to provide you with exceptional service every time you visit. If you ever need anything, don’t hesitate to reach out. Thanks again!

January 15, 2025

Worst experience I’ve ever had of buying a vehicle. No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a l More

by mike99203
Workmanship
Recommend Dealer
No
Employees Worked With
Hunter Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian
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December 26, 2024

Awesome they did what I asked and very diligent with my vehicle. It was a great experience More

by STEVEN.STEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We’re delighted to hear that the team at Covert Buick GMC Bee Cave was diligent with your vehicle and delivered exactly what you needed. Providing exceptional service and ensuring our customers leave happy is always our top priority, so it’s wonderful to know we hit the mark for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to serving you again in the future!

December 20, 2024

Survey is only remotely related to my recent service visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for re More

by rthomas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered during your recent service visit. Providing excellent service is a top priority, and it’s clear we fell short in meeting your expectations. We regret the inconvenience caused by the extended time your truck was with us and the challenges around the loaner vehicle. These situations can understandably be frustrating, and we are committed to improving how we handle them in the future. We also apologize for the missed opportunity to provide a completed equity appraisal as promised. Your time is valuable, and we should have delivered this information promptly. Additionally, the lack of attention to details like washing your vehicle before its return does not reflect the level of care we aim to provide. Your feedback is being shared with our team to ensure we address these issues and improve the experience for all our customers. If there is anything we can do to make things right or further discuss your concerns, please don’t hesitate to reach out directly. We appreciate your honest feedback and the opportunity to do better moving forward.

December 14, 2024

Everyone was so nice. Work on my vehicle was done in timely manner. Very going experience!!! More

by pfraser12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names but A plus on everyone.
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re so glad to hear that you had such a positive experience at Covert Buick GMC Bee Cave. Providing friendly service and timely vehicle care is what we aim for every day, and it’s wonderful to know we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

December 10, 2024

Great service and friendly people! Service was done in a timely fashion and professional way! More

by CEOROSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind feedback! We’re delighted to hear that you received great service from our team at Covert Buick GMC Bee Cave. Providing friendly, professional, and timely service is always our goal, and we’re so glad we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

December 02, 2024

Professional attentive service in a timely manner. Don’t like doing service work but they make it easy. Thanks! More

by KERRY.WIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback! We’re so glad to hear that the team at Covert Buick GMC Bee Cave made your service experience easy and stress-free. Providing professional, attentive service in a timely manner is always our goal, and it’s great to know we succeeded for you. If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

December 02, 2024

The dealership is extremely clean and had great amenities in the waiting area. My service advisor Matt Bennett is extremely knowledgeable and very helpful. More

by CHRIS@LOEPERLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Dec 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you, Chris, for taking the time to share your experience! We’re thrilled to hear that you enjoyed our clean dealership and the amenities in the waiting area—we want every visit to Covert Buick GMC Bee Cave to be as comfortable and convenient as possible. It’s also wonderful to know that Matt Bennett provided you with such knowledgeable and helpful service. We’re proud to have him on our team and will make sure he hears your kind words. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!

November 24, 2024

Very pleased with service. Comfortable waiting area and Matt kept me informed of when car would be ready. Highly recommend. More

by judyest2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind review! We’re thrilled to hear that you were very pleased with the service you received at Covert Buick GMC Bee Cave. Providing a comfortable and stress-free experience is always our goal, and we’re glad you enjoyed the waiting area and Matt’s excellent communication throughout your visit. Your recommendation means a lot to us! If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!

November 20, 2024

Great service Great people working the service counter. I have to give a shout out to my guy lantz he was great he had gotten me taken care of so fast in and out More

by jcarter5352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 20, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for the fantastic review! We're thrilled to hear that you had such a positive experience with our team, especially with Lantz. He truly exemplifies the exceptional service we strive for at Covert Buick GMC Bee Cave. Your kind words motivate us to keep providing efficient and friendly service to all our valued customers. If there's ever anything more we can do for you, don’t hesitate to reach out. We look forward to seeing you again soon—whether it's for service or just to say hello! 😊

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