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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
90 Reviews
Call Service Center (512) 954-9290

90 Reviews of COASTAL CONVERTIBLES INC - Service Center

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April 10, 2025

Best service advisor I have ever had the privilege of dealing with. Very professional and knowledgeable. More

by CPREECE2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Byrd
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April 09, 2025

Best of the best Shawn is great and the whole service department as well boom More

by CCAMPIO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2025

As always, Scot was professional and courteous. He values my time and has service papers organized to get me in/out quickly. Thanks so much! More

by SSE02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot
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March 26, 2025

This dealership is a splendid experience everytime I need real "service". My greatest expectations are always More

by RDAVIS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett / This dealership would not be the same without Matt!!
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Mar 28, 2025 -

Covert Buick GMC Bee Cave responded

We’re honored to hear that Covert Buick GMC Bee Cave continues to meet—and even exceed—your expectations every time you visit. Providing real, reliable service is what we’re all about, and feedback like yours reminds us why we love what we do. We truly appreciate your loyalty and look forward to continuing to provide you with top-notch service whenever you need us. See you next time! 🙌🚗💯

March 22, 2025

Young lady in serves is great. Knows what she’s doing, very proficient and honest More

by dayobst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron McGuire
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Campion
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Covert Buick GMC Bee Cave responded

We’re so glad to hear you had a positive experience with our service team at Covert Buick GMC Bee Cave. It’s always wonderful to hear when one of our team members stands out for being knowledgeable, efficient, and honest—that’s exactly the level of service we aim to provide every day. We appreciate your kind words and look forward to seeing you next time! 🔧🙌🚗

March 12, 2025

Chris Campion is a god-send that will do whatever it takes to satisfy his customers which ensures repeat clientele. More

by GREG@CLASSENWINTERSLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for the incredible review, Greg! We couldn’t agree more—Chris Campion is truly one of a kind. His dedication to going above and beyond for every customer is exactly what we strive for at Covert Buick GMC Bee Cave. It’s that level of care and commitment that keeps folks coming back, and we’re lucky to have him on the team. We appreciate your support and look forward to seeing you again down the road! 🚗🙌👏

March 11, 2025

They made the best of a bad situation. Shawn is super helpful and truly goes out of his way to provide customer satisfaction. More

by ADAMJ79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Mar 28, 2025 -

Covert Buick GMC Bee Cave responded

We’re sorry to hear things didn’t start off perfectly, but we’re glad Shawn was able to turn it around and make the best of the situation. At Covert Buick GMC Bee Cave, customer satisfaction is our top priority, and it’s great to hear that Shawn went the extra mile to take care of you. We truly appreciate your patience and your trust—don’t hesitate to reach out if there’s ever anything we can do for you in the future! 🙌🚗💯

March 03, 2025

I have purchase many vehicles from the Covert group and have never been disappointed. They have great customer service. More

by Rcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Byrd Was excellent in taking care of my truck.
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Mar 04, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your loyalty and continued trust in the Covert group! We’re thrilled to hear that you’ve had great experiences with us and that our customer service at Covert Buick GMC Bee Cave has always met your expectations. Your support means the world to us, and we look forward to helping you with your next vehicle whenever the time comes!

February 23, 2025

Parts didn’t come in in a timely manner. 8th trip to service in 6 months. More

by DAN@DANBAUERLE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Byrd
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Feb 26, 2025 -

Covert Buick GMC Bee Cave responded

We understand how frustrating delays can be, and we appreciate your patience. Parts are produced by the manufacturer, which is unfortunately outside of our control, but we always do our best to get them as quickly as possible. If there’s anything we can do to assist you further, please let us know.

February 18, 2025

Service was quick and easy and the communication was great. I highly recommend Covert Buick GMC West. More

by johnfreeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Covert Buick GMC Bee Cave responded

Thank you, John! We’re glad to hear that your service experience at Covert Buick GMC Bee Cave was quick, easy, and met your expectations. Clear and timely communication is something we strive for, and we’re happy to know our team delivered. We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re here to help. Safe travels, and thanks for being a valued customer! 🚗🔧

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