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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
257 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 257 reviews

August 08, 2024

GMC at Bee Cave, TX is an amazing dealership. Chase Smiley assisted me with the process and he was professional, helpful, kind and SO patient throughout the entire time. Daniel Flores at More

by luiswalls2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Smiley, Daniel Flores
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Aug 08, 2024 -

Covert Buick GMC Bee Cave responded

Luis, Thank you for the wonderful review! We're delighted to hear that Chase Smiley provided you with professional, helpful, and patient service. It's also great to know that Daniel Flores made the financing process smooth and easy. At Covert Buick GMC Bee Cave, we pride ourselves on delivering top-notch service, and it's feedback like yours that inspires us to keep up the good work. We truly appreciate your recommendation and look forward to assisting you again in the future!

August 07, 2024

15. 5 hours to do brake job of 4 rotors, and pads. This was with appointment and parts in stock on site. More

by baker_mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stacy, Matt, Jerome,
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Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Mike, Thank you for sharing your experience. I apologize for the extended time it took to complete the brake job. This is not the level of service we aim to provide. I understand how frustrating this must have been, especially with an appointment and parts already available. Your feedback is important, and we will use it to review and improve our service process. If you have any further concerns or if there's anything else we can do for you, please don't hesitate to reach out.

August 07, 2024

Very easy process. My service advisor, Matt Bennett, did a terrific job in coordinating my repairs. Jerome took me to my office. I had a great conversation with him. H More

by DGORDON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett/Jerome
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Aug 07, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We're delighted to hear that your experience with Covert Buick GMC Bee Cave was so positive. We're especially pleased that Matt Bennett provided excellent service in coordinating your repairs and that Jerome made your visit even more enjoyable with his friendly conversation. We’re proud to have such dedicated team members who contribute to making our dealership a great place. If you need anything else, please don’t hesitate to reach out. Thanks again for your kind words!

May 24, 2024

Very pleasant experience. My sales associate, Jennifer Kubly, was outstanding. I highly recommend her. All of the people at Covert Bee Caves were very welcoming and profession More

by a nobody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Kubly and Ron
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July 27, 2023

They sold me a car without having possession of the title. I investigated this and it was an illegal act on their part. Took me months to get my license plates because of the delay. I am considering re More

by bobhorse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hunter Hale, Daniel Flores
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July 03, 2023

Have a deal made with dealership, had to wait on financing to go thru. Today while on the way to pickup the 2 vehicles we purchased online, the General sales manager called to say the deal was off More

by Retiredbc473
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hunter
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June 08, 2023

Was ready to purchase 2 identical GMC Sierra 1500 advertised for $42895. When I get the quote they put on their “dealer added protection package for $2794”. What a load of BS. You and I both know More

by Retiredbc473
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Marco
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