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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
256 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 256 reviews

May 12, 2025

Everything was spot on. Professional. The experience was everything I expected and more. Thank you Covert team. More

by DJBOSCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennent
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the great review! We’re thrilled to hear that your experience at Covert Buick GMC Bee Cave was everything you expected and more. Our team takes pride in delivering professional, top-tier service, and it means a lot to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future! – The Covert Buick GMC Bee Cave Team

May 10, 2025

Chase and Hunter were extremely knowledgable about the product and willingly answered my questions. Both were very polite. More

by zebdiane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the kind review! We’re glad to hear that Chase and Hunter provided you with knowledgeable, polite, and helpful service during your visit to Covert Buick GMC Bee Cave. Our team is always here to answer questions and make the process as smooth as possible. We appreciate your feedback and hope you’re enjoying your new vehicle! – The Covert Buick GMC Bee Cave Team

May 10, 2025

Very professional and helpful sales men and financial advisors! They took the the time to meet the need and exceeded expectations! More

by RAYMOND.GABRIELJR85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the wonderful review! We’re thrilled to hear that our sales team and financial advisors at Covert Buick GMC Bee Cave were professional, helpful, and exceeded your expectations. Taking the time to truly understand and meet our customers' needs is what we strive for every day. We appreciate your kind words and are grateful for the opportunity to earn your business! – The Covert Buick GMC Bee Cave Team

May 07, 2025

Very helpful and friendly customer service and knowledgeable staff, will definitely send more customers you all way More

by gto_garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt also help us a lot when we took our vehicle for oil change, he was like Clark Kent very helpful and friendly and very powerful like Superman went above and beyond to make sure we were taken care of, 10 stars for Matt
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for the kind words! We’re thrilled to hear that you had a great experience with our helpful, friendly, and knowledgeable team at Covert Buick GMC Bee Cave. We truly appreciate your support and your willingness to send more customers our way—it means a lot to us! – The Covert Buick GMC Bee Cave Team

May 07, 2025

Took so time but finally closed deal. Sales person good, finance good, service fair, but we'll wait to see More

by craighunter.austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Vasylkov
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our sales and finance teams at Covert Buick GMC Bee Cave was positive and that everything came together in the end. We also appreciate your honesty regarding service and understand that follow-through is important—we’re committed to earning your full confidence moving forward. If there’s anything we can do to assist further, please don’t hesitate to reach out. – The Covert Buick GMC Bee Cave Team

April 26, 2025

It was an awesome experience and Marcus was the best I have ever seen in the car business More

by MAURY.WASHINGTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that you had an awesome experience at Covert Buick GMC Bee Cave. Marcus is truly an outstanding member of our team, and we’re proud that he made such a great impression during your visit. We appreciate your support and look forward to helping you with all your automotive needs in the future!

April 23, 2025

Tailgate was damaged and brought to salesman attention. He took pictures of damage and we were advised his manager would contact us. Convert used car sales manager created a scene in lobby with us over sal More

by pilot5455
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brenden
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback. We’re glad to hear you love the truck, but we’re sorry your overall experience left you feeling disappointed. We understand your concerns and take them seriously. To clarify, our owner does personally create messages that are sent to customers—it’s not meant to mislead, but to offer a personal touch and maintain open lines of communication. We apologize if there was any confusion or if the interaction you experienced with our team fell short of expectations. That is not the standard we strive for, and your comments will be shared with the appropriate staff to help improve how we handle post-sale support and communication.

April 20, 2025

My truck runs so much better after the transmission was replaced. I am definitely grateful for the loaner truck that I was given to drive while my truck was getting fixed. I am grateful that my truck is fi More

by jm4694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Covert Buick GMC Bee Cave responded

We’re so glad to hear your truck is running great again! Our team at Covert Buick GMC Bee Cave is always here to make the repair process as smooth as possible—including keeping you on the road with a loaner. We truly appreciate your patience and are happy to see you back behind the wheel. Thanks for trusting us with your vehicle

April 16, 2025

I had a few hiccups, but all were worked out our satisfaction and were able to pick up my vehicle today. Our salesman Brendan went above and beyond to try and get what we needed even offering to dri More

by lizcapritto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan
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Apr 21, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! While we’re sorry to hear there were a few bumps along the way, we’re glad everything was resolved to your satisfaction. Brendan’s dedication—offering to drive to Houston for a part!—is a great example of the above-and-beyond service we strive for at Covert Buick GMC Bee Cave. We truly appreciate your patience and trust. Enjoy your vehicle!

April 15, 2025

Very nice service dept waiting area, but the music played throughout the dealership is annoying. Select a playlist that is less edgy. More

by cscherer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service
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Apr 21, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the feedback! We're glad you enjoyed our service department's waiting area—we work hard to make it comfortable for our guests. We also appreciate your note about the music and will definitely take it into consideration as we continue to improve the experience here at Covert Buick GMC Bee Cave. Thanks again for visiting, and we hope to see you next time!

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