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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.5
223 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 223 reviews

September 10, 2024

Professional, knowledgeable and friendly employees. Clean and comfortable waiting area. Clear explanation of services provided and future services required. More

by garrymenke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 11, 2024 -

Covert Buick GMC Bee Cave responded

Gary, Thank you for taking the time to share your experience! We’re delighted to hear that you found our team at Covert Buick GMC Bee Cave to be professional, knowledgeable, and friendly. It's also great to know that you appreciated our clean and comfortable waiting area, as well as the clarity in explaining both current and future services. We aim to provide the best possible service, and your feedback reaffirms that we're on the right track. We look forward to seeing you again soon!

September 10, 2024

The service attendant was great. I found out that I missed my one year oil change and tire rotation by 20 days, my bad, a reminder would have been too much to ask. I had a damaged More

by MJGAUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback. I'm glad to hear that the service attendant was great, but I’m sorry to learn about the issues you encountered. We strive to provide timely reminders for maintenance and to ensure that all work is completed to a high standard. It sounds like we missed the mark in these areas. I will pass your comments along to the relevant team to address the reminder system and the cleanliness of the work performed. If you need assistance with cleaning the rim or have any other concerns, please let us know, and we’ll do our best to resolve them promptly.

September 09, 2024

My daughter and I had the absolute best experience! Sara was an a gem and took such great care of us! She even picked me up at the airport! She went above and beyond to make our transaction as smooth a More

by Nancy R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Flores, Sara Boice
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Nancy, Thank you so much for your wonderful review! We're thrilled to hear that you and your daughter had such a positive experience with Sara and Daniel at Covert Buick GMC Bee Cave. It’s fantastic to know that Sara went above and beyond to ensure everything went smoothly and that Daniel made the finance process clear and easy. We truly appreciate your kind words and are grateful for your recommendation. We look forward to the opportunity to serve you and your family and friends in the future. Thank you for your support!

September 09, 2024

Best team ever, appreciate the help from everyone who assisted with getting my vehicle back on the road More

by nick.a.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Creed Sarten
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Sep 10, 2024 -

Covert Buick GMC Bee Cave responded

Nick, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure that every vehicle is back on the road in top condition. If you need any further assistance or have any questions, please don’t hesitate to reach out. Safe travels and thanks again for choosing us!

September 08, 2024

Gm Hunter was great and sales Greg in person was knowledgeable of vehicle and made the transaction pleasant and I was very happy John with paperwork was awesome as well! Dan Covert is genuine!!! My More

by francis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John fetterman
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Francis, Thank you so much for your amazing review! We’re thrilled to hear that Hunter, Greg, and John made your experience at Covert Buick GMC Bee Cave so enjoyable. It’s great to know that Greg’s knowledge and John’s assistance with paperwork contributed to a pleasant transaction, and we’re especially glad you found Dan Covert to be genuine. We truly appreciate your continued trust and support—your satisfaction means the world to us. Thanks for choosing us for your second purchase, and we look forward to serving you again in the future. Bee Cave Covert ROCKS because of customers like you!

September 08, 2024

Great experience. Fast and honorable, exactly what I was looking for. I would recommend to family and friends. More

by ADAM_GRAHAM1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Barnett
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Adam, Thank you for the great feedback! We’re delighted to hear that your experience at Covert Buick GMC Bee Cave was both fast and honorable. Providing efficient and trustworthy service is our goal, and it’s wonderful to know we met your expectations. We truly appreciate your recommendation to family and friends. If you need anything else, don’t hesitate to reach out. Thanks again for choosing us!

September 08, 2024

Didn’t feel want I needed done was done correctly and the problem still isn’t resolved. More

by stylehernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your experience didn’t meet your expectations and that the issue is still unresolved. Your satisfaction is very important to us, and we want to make things right. Please reach out to us directly so we can address your concerns and work towards a solution. Thank you for bringing this to our attention.

September 08, 2024

Matt and Shawn are great and very helpful I appreciate the service and experience thank you More

by matthewjohnson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Matthew, Thank you for your kind words! We’re delighted to hear that Matt and Shawn provided you with great service and a positive experience at Covert Buick GMC Bee Cave. Your satisfaction is our top priority, and we’re glad they could assist you so effectively. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

September 07, 2024

Love this dealership! Close to home, great communication and quick response. Glad it’s in the “neighborhood”! More

by DebM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adler Guinn sold us our truck-great guy!
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that you love Covert Buick GMC Bee Cave and appreciate our close proximity, communication, and quick response. We’re proud to be a part of the neighborhood and are delighted that you had a positive experience with us. If you need anything else, we’re here to help. Thanks for choosing us!

September 07, 2024

Matt Bennett & team are always helpful & attentive when my Hummer H3T needs service or parts. One of my friends needed a loaner for her Escalade and Suzette Rodriguez helped up set that up too. More

by CHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Christine, Thank you for your kind words! We’re thrilled to hear that Matt Bennett and the team at Covert Buick GMC Bee Cave have consistently provided helpful and attentive service for your Hummer H3T. It’s also great to know that Suzette Rodriguez was able to assist with arranging a loaner for your friend's Escalade. We appreciate your trust in us and are always here to help with any of your service or parts needs. Thanks for being a valued customer!

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