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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
314 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 314 reviews

September 21, 2025

Great service from my service advisor and all the necessary service items were taken care of in a timely manner. More

by KAREY6929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. We are so glad to hear that your service advisor and the team at Covert Buick GMC Bee Cave took care of everything promptly and to your satisfaction. Providing timely and thorough service is always our goal, and it is wonderful to know we met your expectations. We truly appreciate your trust and look forward to assisting you again.

September 18, 2025

The repairs were made to my truck satisfactorily. The communication from my service advisor was very poor. More

by TALGOLF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We are glad to hear the repairs on your truck were completed to your satisfaction, but we are truly sorry that the communication from your service advisor did not meet expectations. Clear and consistent updates are an important part of the service experience, and we appreciate you bringing this to our attention so we can work to improve.

September 18, 2025

I really didn’t deal with anybody in person. I did speak to Tristan on the phone and he was great. Great customer service! More

by ESTHERLGRAY76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristen Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking a moment to share your feedback. We are so pleased to hear that even over the phone, Tristan provided you with the great customer service we strive for at Covert Buick GMC Bee Cave. Your kind words mean a lot, and we look forward to the chance to assist you again whenever you need us.

September 15, 2025

David Villado was my sales guy who put up with me for roughly 6 months. During that time frame, I contacted him multiple times on different vehicles I would be interested in. He would run the numbers and More

by CHARLESBAETHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Vilado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for such a detailed and thoughtful review. We are so glad to hear that David’s patience, dedication, and responsiveness made your experience such a positive one. His commitment to answering every question and following through reflects exactly what we strive for at Covert Buick GMC Bee Cave. It is wonderful to know that not only did you find the right truck with us, but you also felt confident enough to bring a friend to purchase as well. We truly appreciate your trust and loyalty and look forward to welcoming you back when you are ready for your next vehicle.

September 10, 2025

Zero follow up to any concerns. They don’t answer the phone and then when I drove up there they suggested I drive to Audi for the issues that’s should’ve been fixed before sale. Fi More

by BRYCE.RIGGS89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Genovese
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.

Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.

Sep 12, 2025 -

BRYCE.RIGGS89 responded

For the funding. I understand that can be the bank side. It would’ve been a lot less frustrating if someone would’ve picked up the phone to let me know it was being handled. Out of pocket expenses and concerns to customer are the least of your worries i’m sorry to say. Thats why I drove up there 3 times instead of receiving a call back and have yet to receive a single call back. For the out of pocket expense to replace stuff that your “100+ point” inspection failed to pick up. Like torched rubber on the windshield wipers. I’m also sorry to say someone’s not doing their job. Battery on the key fob was dead, wipers were replaced, CarPlay was dripping and trunk didn’t open.

September 09, 2025

I had a positive experience negotiating with the Sales Team at Covert and ultimately walked away satisfied with the deal. The team was professional and responsive throughout the process. However, I want More

by jaymanning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Genovese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for taking the time to share your thoughtful review. We are very glad to hear that our Sales Team at Covert Buick GMC Bee Cave provided you with a professional, responsive, and positive experience and that you left satisfied with your purchase. Your feedback regarding pricing transparency is valuable and appreciated, as it helps us continue to improve how we communicate with our customers. We are pleased you were able to find a solution that worked for you and truly value your insight for other buyers as well. Our goal is always to provide a fair and enjoyable experience, and we are grateful for your trust and for allowing us the opportunity to earn your business. Enjoy your new vehicle, and we look forward to serving you again in the future.

September 08, 2025

I had an amazing experience. They took good care of me. Very honest, very fair! More

by charlesjacobs71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for sharing your experience. We are so glad to know you felt well taken care of and appreciated the honesty and fairness from our team at Covert Buick GMC Bee Cave. Providing that level of care is exactly what we strive for, and it is rewarding to hear that it made such a positive impression. We are grateful for your trust and look forward to being here for you again in the future.

September 08, 2025

Chase Smiley was really helpful and knowledgeable. Along with Danial in Finance these guys were the best. It will be because of them, I’ll be back. More

by GWS55@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel, the Finance Manager.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing such a wonderful review. We are thrilled to hear that Chase Smiley and Daniel in Finance made your experience such a positive one. At Covert Buick GMC Bee Cave, we take great pride in having a team that goes above and beyond to provide helpful, knowledgeable, and friendly service. Knowing that their efforts are the reason you plan to return means the world to us. We truly appreciate your trust and look forward to welcoming you back whenever you are ready for your next visit.

September 05, 2025

I've had a great experience at Covert over decades of car buying and was very happy with my recent experience at Covert Bee Cave and with my salesman Greg Freeman More

by corneliafoster
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review and for being such a loyal customer over the years. It means so much to us that you continue to choose Covert Buick GMC Bee Cave for your car buying needs. We are delighted to hear that Greg Freeman made your most recent experience just as positive as the many before. Your trust and continued support are truly appreciated, and we look forward to many more opportunities to serve you with the same great care and commitment.

September 04, 2025

Taylor was extremely knowledgeable, accommodating and helpful. His attention to detail during the entire shopping and purchasing process was unmatched. Taylor will forever be my go-to-guy for all vehicle More

by Alex Olsen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing such an outstanding review. We are thrilled to hear that Taylor provided you with an experience marked by knowledge, care, and attention to detail. It is wonderful to know he made the entire process smooth and enjoyable for you. At Covert Buick GMC Bee Cave, we are proud to have team members like Taylor who build the kind of trust that makes customers want to return time and again. We truly appreciate your confidence in us and look forward to continuing to provide you with the same exceptional service whenever you need it.

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