Courtesy Volvo of Scottsdale - Service Center

Excellent I really appreciate coming into the dealership as I’m always greeted by name and with a sincere “ glad to see you again”. Jud White has been my servic I really appreciate coming into the dealership as I’m always greeted by name and with a sincere “ glad to see you again”. Jud White has been my service advisor since 2000 ( 9 Volvo’s to date ). Jud is like family to my wife and I, our relationship is built on trust as well as performance, he is a very special individual. I would give him a 10, if your ratings went that high. I am a loyal Volvo owner and been driving Volvo’s since 1965, I know god service and I know good people! Jud a courtesy are both! More

Family like feel with a side of business! My Service Advisor, 9726 Judson White, has been absolutely the best since I purchased my S60 last year. He goes the extra mile when it comes to servic My Service Advisor, 9726 Judson White, has been absolutely the best since I purchased my S60 last year. He goes the extra mile when it comes to service of my vehicle and ensures I am happy with it. He greets me as if I were a friend and is genuinely down to earth with me and my family. The Service staff work well together and you get a good feel for that during the short time you are there. It can be stressful and demanding in the service industry, so when you get good ones, they need to be acknowledged. Jud promised to buy me a new S90 if I said these good things about him...Just kidding:) Seriously, he's a great guy and really good at his job! I will definitely recommend this dealership! My complete experience from purchase to service was top notch! Also, a hands in the air shout out to Jeremy Sarnataro and Karina Regan for making all this happen. At times when I'm parked or at traffic lights, people compliment my car and want to know more about it. I feel like I made a great choice. Awesome deals to be had! Thanks guys and keep up the great work! More

Volvo Valet Service was Outstanding I tried Volvo Valet for the first time for service on my XC60 and it was by far the best experience. The driver was very nice and friendly. My Service I tried Volvo Valet for the first time for service on my XC60 and it was by far the best experience. The driver was very nice and friendly. My Service Advisor Jud White was EXCELLENT and kept me inform every step of the way. Lance Kalafut was amazing as always when working on my XC60. These two amazing guys really show that they really care. YOU GUYS ARE THE BEST I WOULDN'T GO ANY WHERE ELSE!!! More

Top of the line service Brought my car in for a battery issue, shout out to the help of an exceptional, knowledgeable and fantastic service advisor for Volvo Judson White! Brought my car in for a battery issue, shout out to the help of an exceptional, knowledgeable and fantastic service advisor for Volvo Judson White! More

I brought the 2020 XC 90 in for service of a recalled item. Judson White provides excellent service as he always has. The service was timely and professional. item. Judson White provides excellent service as he always has. The service was timely and professional. More

Used Volvo Valet today- excellent way to get my vehicle serviced by Judd and his team. They called me this morning to let me know that they were on there way and then they called to tell me what they foun serviced by Judd and his team. They called me this morning to let me know that they were on there way and then they called to tell me what they found and we got it all done safely and efficiently. I got a text when they were on their way back with my vehicle. Great experience More

I don’t even know what to say... extremely disappointed with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with the best techs, tools, and parts but sadly they are a huge rip off. When I dropped my car off in December to have it repaired I was quoted $1800. I had compression in 4 out of 6 cylinders and needed a head gasket on a 2013 s60. With only 85000 miles, and the cost of parts and repairs that doesn’t speak well of the reliability of the brand. There was little to no communication from the service advisor to keep me informed on the status of my car. The only thing this dealer could come up with as a solution was to charge me $13000 to put a new engine in the car. I told them i wanted them to fix the one I had and not spend that kind of money. The head was removed and after a long time it was finally sent out for repair. I was never notified of the cost of the repair and i was never informed that the engine might not run after reinstalling the head. I asked for the numbers my car made as far as compression timing and fuel pressure as well as the tolerances and never received the information. I had to track down the technician to find out that the engine made compression prior to taking it apart but now that it is back together it has about 5 psi across the board. I found this out doing a compression test myself. If I had been told it wouldn’t run when they put it back together I would have picked it up then. After the dealer had my car from December to the beginning of April I rented a car trailer to go pick the car up. When i pulled in with the trailer i noticed someone replacing a broken tail light on a car with a damaged rear bumper and as luck would have it, that was my car. One of the employees told me it had been hit a couple weeks ago. I was never notified and the service advisor was trying to hide it rather than tell me about it even when i called ahead to Let the service advisor know that i was coming from 2 hours away with the trailer. The dealer was trying to cover it up by making a unauthorized repair on my car. I walk into the office to be told that it wasn’t a big deal not something a custer wantohear especially when not only were they unable to fix my car but they actually made it worse off mechanically and cosmetically than it was when i dropped it off over 3 months ago. I was asked to catch my bill up, come to find out my $1,800 quote turned into $5,500. Andy then knocked it down to $4752, I was not happy, but after being assured they would make it right and take care of me i left my car so they could have the opportunity to make it run and fix the damage. I paid the bill and decided to let them keep the car under the impression they would get my car running for a minimal amount more if any. Boy was i wrong. The next day i had to call to find out what was going on to be told that they would be able to get it running for roughly $6,000 more. I was infuriated. Now i had to rent a trailer again, and waste my whole day, just to go back down to get my 3500 pound paper weight. I had to pay nearly 5 grand to get out of this horrible dealer after another 5000 dollar repair last March. My dealings with Courtesy Volvo have been a ridiculously over priced nightmare and I want my money back. It would be nice to be paid for the damage to my car too. I got a estimate from a local body shop for approximately 1700 to repair the bumper to be told by John the service manager they would do it cheaper on their own. Well I was charged top dollar for them to work on my car and not fix it. I don’t trust them to fix it properly as they were unable to fix my car. Even after having it for months I want to be reimbursed at the rate they would have charged me to fix it. Why should i have to settle for a repaired bumper rather than a new one. Absolutely will never do business with any courtesy dealership. Its a poor excuse for a business model but effective i guess. Extort the customer, who needs them anyway. More

Fantastic. Really friendly and helpful. There estimate on time and expense were spot on. They protected my car and gave me a beautiful loaner to use time and expense were spot on. They protected my car and gave me a beautiful loaner to use More

Excellent service, efficient and great communication, took care of what I wanted and went the extra mile in delivering a loaner while car was being worked on. took care of what I wanted and went the extra mile in delivering a loaner while car was being worked on. More

The entire staff from greeting to sales and financing were top notch. We could not be any happier. Everything was above and beyond service. They even came and picked up my car at my house and dropped off were top notch. We could not be any happier. Everything was above and beyond service. They even came and picked up my car at my house and dropped off a loaner vehicle! More